I have almost prepared the case. The facts basically include the harassment caused by SIFY. The same thing as Prashant had mentioned on http://sifybroadband.techwhack.com, they also forced me to format the computer in the beginning, though the speed was reduced delibrately by SIFY due to that additional condition.
Plus they had made false promises regarding speed at the time of installation.
Following is the list of relief, I am asking for in addition to compensation,… if you have some other additional point, please post it in comments…
1. To disclose the additional condition preferably as an advertisement in newspaper for the existing customers that the unlimited pack, is subject to additional condition. Plus also disclose: IP provided is unstatic.
2. To remove the word “Broadband�? from their service name. As it does not satisfy the definition of BroadBand laid down by Telephone Regulatory Authority of India (TRAI).
3. Plus, an injunction against SIFY from the use of word “Shared�?, as they don’t give a connection that is really shared throughout. And for any complaints they take shelter behind these words.
4. To review whether they can classify these packges, which are subject to conditions, as Unlimited.
5. To restrict them from implementing the new Client, wherein a person is forced to install MaCfee AntiVirus and uninstall any other already installed Antivirus.
6. The LCO must be fined and ordered to remove the UNLIMTED connections, provided by him to offices for commercial purposes, which is unnecessary burden for residential users, as their speed is shared.
7. They must be ordered to maintain a system in which they can provide a STATIC IP, else they must be held responsible under Section 66 of IT Act, 2000 and fined.
Point 7 explanation: Section 66 relates to Hacking of computers, which provides for fine upto 2 lacs or 3 yrs imprisonment, this has been included bacause there are lot of hacking attempts from SIFY network, which are detected by Firewall, but the culprit cannot be caught as IP is un-static.
Anybody, who is from Delhi can join in, and claim there compensation separately. It would help in making the case not only strong but also increase the chances of a win. Which, ofcourse, is what every SIFY customer is hoping for 🙂
Poonam says
Great going Ankur!!! Best of luck with the case. Let me know how it goes! 😀
Bach ke rehna Sify.. yeh aaya hamara Ankur saab with all hosh and josh. 😉
Archer says
Thanks
Sushubh says
some more points u can add…
1. CTOs should behave as Sify’s representative.
2. Night users dont get CTO support.
3. CTO charges extra in the name of service charge, Sify won’t do anything also mentions nothing.
4. They tell users to get 50k connection for extra reliability if they are not happy to go through CTO.
5. I would be back with more 😉
Archer says
Good Points!
I forgot to add… the point 3 regarding “Maintainence Charges”, extra is charged in Delhi too.
Point 2 is also good, if connection fails at night after 8 PM, then nothing is done till next day afternoon.
Point 1: Ya, they try to escape liability by trying to putting blame on one another.
Point 4: I have included this kind of point in Facts, as they used to tell me too, to go for some another package, after the speed was reduced, if I am not satisfied with current package, it’s a Restrictive Trade Practice.
Add more 🙂
Poonam says
I think you should just take Sushubh along to the court! 😉
PRASANNA says
Other points
1)They offer the connection when asked for directly but we end up with an unrelaible CTO.
2)They claim 24X7 customer service but try calling the Bangalore number- we get a polished reply and then are asked to leave our number and they even say that the service is only available on wekdays between 9 to 5. I bet one good thing to do is to call the customer care service from inside the court room and let the judge hear about the “true power of the internet ” !!!!!!
3)They also do not have a refund policy if we are sick of the service and want to terminate it. This is sort of like being in bonded labour and is being monopolistic and restrictive !!!
@nkur says
Ya, it will be fun… if the Magistrate calls at SIFY customer’s number 🙂
Thanks for all the replies…
I think, I should make SIFY’s head office at Chennai also, a party to the case and not only the Delhi office… so that anybody can join in … from anywhere in India. 🙂
Sushubh says
there is a guy from chennai on the sify forums. 🙂 we need to make this global 🙁 how to get more guys…
@nkur says
Once I file the case in the next few days.
Before the first hearing, which will be not before December, what I can do is… collect everbody’s complaint in writing i.e. they can post it to me, and submit before the court. This will make the case super-strong 😀
And I will also start making post at your forum, so
that more people become interested 🙂
Sushubh says
yeah, i will mail you a letter. or drop by your house with it.
Sushubh says
btw, we can make a career out of compensation cases. 😀 suing the hell out of bad service providers. if only punitive damages were good in india 🙂
Poonam says
Drop it at your house? Kya service hai Sushubh. 😀
Sahi hai.. 🙂
Sushubh says
desperate situations call for desperate measures 🙂
@nkur says
Thanks Poonam for your comments & ideas 🙂
Welcome Sushubh, you can drop in anytime. 🙂
Ya, compensation cannot be claimed more than the loss incurred.
Compensation can include:
1. Money paid to SIFY.
2. Expenses incurred on use of other internet services, because of poor speed or unavailability of SIFY BROADBAND
3. Mental Agony and Harassment caused by SIFY customer care and Local cable operator.
4. Any other loss that may have been incurred by you.
In addition to the above i have claimed for examplary damages, that means damages that are paid in excess of loss incurred, to set an example for other companies 😀
@nkur says
Plus I will enquire into the exact procedure…
i.e. whether anybody can join after the case is filed once and claim compensation…, etc
so that there in no problem afterwards.
Sushubh says
i am not interested in getting money back, more into teaching them a lesson and set an example for others to follow.
@nkur says
Ofcourse… that is the topmost priorty 🙂
Amit Vaidya says
hey Ankur
My contribution (may it help you:wink:)
:arrow:Whenever you try to login to Sify through Broadband Client. Wot it does is, It checks your System for Anti-Virus Software. If you have Norton installed, it will compel you to uninstall Norton and install Mcafee( Guess Sify n Mcafee have tied up )Those guys get to know abt antivirus software installed on client machines. If they want, they can disable this. This does mean that they can even control the client we have installed. (Isnt this similar to The Microsoft Case:?: :smile:)
:arrow:Secondly Are Sify customers secured:?:. I mean the Login System:mrgreen:. Not only the broadband users but also ppl having Sify.com email accounts can be easily *hacked*:cool:. Using their system itlself i am accessible to any damn SIFY account. IF you want me to release that *hack* , Please email me.
P.S: Mind you guys, This isnt a HACK actually. I aint intruding their servers. JUST USING THIER SYSTEM to get the things going. I’m Not a HACKER 😀
@nkur says
Your first point is already there as my 5th point.
But thanks for elaboration. And please give details about Microsoft case, as precedents help 🙂
Didn’t get your Second point ❓
Poonam says
Second point too hi-fi for Ankur. 😛 😆
@nkur says
ya didn’t get it fully 🙂
Information Technology Act, 2000 provides for hacking as punishment under section 66(2):
“Whoever commits hacking shall be punished with imprisonment up to three years, or with fine which may extend up to two lakh rupees, or with both.” 😯
Amit Vaidya says
i aint hacking! :sad:.
OK what is “HACKING” according to Information Technology Act, 2000. Lemme know the exact defination 💡
Sushubh says
well afaik, sify broadband client does not come with a EULA prohibiting reverse engineering. and considering amit i believe tried contacting sify people to make them aware of this issue in their login system… he can’t be blamed completely.
@nkur says
Hacking is defined under the said Act as follows:
“Whoever with the intent of cause or knowing that is likely to cause wrongful loss or damage to the public or any person destroys or deletes or alters any information residing in a computer resource or diminishes its value or utility or affects it injuriously by any means, commits hacking.”
Sushubh:!: what is EULA prohibition ❓
Sushubh says
errm. that was said in some other context. 😛 anyways fyi:
http://www.webopedia.com/TERM/E/EULA.html
Amit Vaidya says
ok…i havent done any such things:smile:.
niether have i reverse engineered it.
G Singh says
You know what my connection went down for more than 21 days in June-July this year due to Local Network problems and my CTO kept on reassuring me that he will repair it within a day or two….21 days went by….and since I pay my MTNL telephone bill online….i cudnt pay the bill on time …..and now my phone connection is disconnected…..plus i wud make 20-30 calls everyday for those 21 days to CTO and CC….so see the loss I have incurred due to this fucking company…..sue them……win the case
Sushubh says
wow, archer is famous 😯
@nkur says
But not as famous as Sushubh 😎
In any case, all credit goes to you 🙂
Sushubh says
credit goes to Sify for sucking so hard, that they made us the heros of the anti-sucker-corporate world. atleast on the search engines. 😉
Poonam says
If neither one of you would want the credit..then i will take the credit for getting archer famous by encouragin him to start bloggin.. 😀
@nkur says
hmmm, that’s the truth.
Thanks Poonam
If anybody doesn’t know, about Yahoo Search Results.. read it here http://blog.guru/weblog/index.php?p=4#comments (Comments 28-30)
@nkur says
Mr G Singh:!:
Really the CTO’s which provide SIFY services are just like SIFY, sick people 🙁
My CTO didnt had any power back-up for Swtiches installed in our area… so when ever power used to go off, immediately it used to disconnect and appear as “Network Cable Unplugged”, though I have back-up of more than one hour, but had to suffer.
The CTO used to re-assure me, the problem will be fixed, but it was never fixed. Atlast I switched to Hotwire again.
I have tried my best to ousted SIFY’s CTO from my area, by making representation in writing to the RWA’s (Resident’s Welfare Association) top officials. Gave all the negative points plus gave a comparison of SIFY Vs. HOTWIRE. As Hotwire too is available in our area 😎
After the case is filed in this week, and as more and more people unite, next step will be to try to get some publicity for the case, as Sushubh too mentioned, by writing to Editors of top Newspapers in respective cities, and thereby bringing truth about SIFY BROADBAND to public or through any other mode available.
Let’s hope for the best 😀
Puneet says
I don’t know much about sify broadband SO
few general suggestion would be it would be wiser to go thought there TOS ( Terms of service ) which usually any customer generally sign and doesn’t bother to read it while taking any new service it would be good idea to go through it if u haven’t because that’s what contains most loopholes and full of ambiguities to save any company’s ass 💡
it would be nice to be prepared for the loopholes mentioned and have a cogent argument to overcome them 😀
@nkur says
Very right Puneet. Thx
Who can get a copy of SIFY’s Terms & Conditions ❓
I will also try to get it from SIFY, will call their Call Center tomorrow.
But a case of Harassment will surely be against SIFY in any case.
Sushubh says
they have mentioned this in their terms and conditions that any usage of more than 6hrs in a day is commercial.
and then they sell shared packs claiming them to be unlimited and label them for non-commercial usage.
and then they tell us that if we use the 64kbps pack for more than 6hrs a day, they would deduct another day.
so i can break their terms and conditions and that would be ok with them? as long as i let them deduct another days’ usage?
what is wrong with them?
are they mad. or are they plain stupid.
i am clueless.
Poonam says
I think plain stupid sounds right. Their business practices are not thought out…at all.
@nkur says
Agreed:idea: SIFY people are stupid.
Sushubh, I will include your above statment… as your Testimonial.
Plus about accepting terms and conditions.
I think those appear at the time of registration…
But in my case, the LCO was unable to register from my place, so he did it himself from his office and communicated the user/psw over the telephone.
That means, I never accepted any Terms and Conditions 😆
@nkur says
Sushubh, your Comment # 37 included in the case 😎
And also all the reliefs suggested by you and Prasanna included.
Also the testimonials of Mr Ganesh and Mr Amit Vaidya included.
Tommorow, I will have to search through Sushubh’s site for more Testimonials.
Surjeet Singh says
Hi,
Can u pls put up a link where users can access to that Legal piece of paper ? Coz typin out things here wont do much of a thing, if u have filed, or r planin to file then pls scan those docs and put up a link here, this way others will be able to take a print out and then may be able to fix their local CTOs and Sify dudes!
@nkur says
Hi Surjeet,
Ya sure, I will put up the document before 10 November. Still editing is on 🙄
Everytime I open up for it final touch, I end up just adding more and more points…. 🙂
Poonam says
How many pages is it Ankur? Its got to be long.
@nkur says
Now it’s around 20 pages 😀
Sushubh says
please do mention the fact that they sell a night only package (9pm to 9am). and no CTO would give support during this time.
i am on that package now and have ot check my network at 4-5 pm because that is the time i can hope that the cto could get some linesman to get my network fixed incase something is wrong.
like it happened today. the switch to my house was fried up. i checked my pc at 4pm. called the cto at 4:05. the dude arrived only at around 7 the network was luckily fixed by 8.
what if i turned on my computer at 9pm to find the network connection disabled? who would i call to fix my network.
Vaivaswatha says
hi sushubh. dont forget to mention that the so called antivirus that they compel is not a antivirus at all. it is a stinger. (it is mentioned in the mcafee site that the stinger is not a substitute for an antivirus)
@nkur says
Thanks Mr Vaivaswatha, for a very useful point 🙂
It will be included right away ❗
Vaivaswatha says
I have an other point. those bloody block go2call (net telephony) in order to promote their net telphony (thats way2talk or something). this is no where there in thir terms and conditions or in thier website. there is no mention of blocking sites. I think they also block some othere net telephony’s. – see the second last comment in this link where the blocking is mentioned by a sify fan. but it isnt given officialy anywhere on their website.
Vaivaswatha says
http://broadband.sify.com/customer_speak.html
kashyap says
😈 man now you also have one more point they force the users to download their antivirus and make us remove ours to acess the net and the connection automatically gets disrupted after 12 hour
@nkur says
Got your point Mr. Vaivaswatha 🙂
Mr Kashyap, your first point is already included.
Please elaborate on your second point…
does that mean after 12 hours of use, the session expires and the user is required to log in again ❓
Prasad G says
Hi all,
I am Prasad, yet another unfortunate soul to have been cheated by Sify.
It is very unfortunate that so many of us have been CHEATED so badly by Sify.
Sify Broadband SUCKS BIG TIME.
I would say that even if some of you out there are spending a lot on ur existing dial-up connection, persists with it. U are fortunate that atleast on the nth try u are connected. There are some poor souls like us who have ended up paying hundreds of Rupees to these Sify A*#@$!##s and still dont have a connection for days together.
The Errors and problems with Sify are innumerable ranging from IP conflicts in the network to the gateway being down..or any other damn reason.. They (Sify) provide one SHITTY customer care which again like their Internet connection doesnt work. If u are fortunate and get connected to the customer care all u end up doing is shouting your lungs out about the bad service u are getting..and all u get are dozens of reference numbers for the problem…and usually no solution.
To add to the customers woes..they have come up with yet another unique way to torture us. Their NEW Sify broadband Client (which has a new version released with bug fixes almost every other day). These people are providing some latest antivirus (McAfee Secure Synergy) free to all their customers..thats good u would say…but guess what..this antivirus gets downloaded along with the client (compulsarily). which starts installation as soon as it is downloaded. If one does not want that free antivirus s/w …
(most of us already have some latest antivirus software with all the updates with which we are happy)
He/she has to call up sify customer care and tell them your IP and userid after which they will bypass the antivirus download for ur IP.? Why the HELL to make things so complicated???…every time there is an IP conflict and the local CTO changes my local ip…do i need to waste time
calling up the customer care again and again..?
Why cant they simply provide two links for the client (with and w/o the antivirus)?
Apart from all these..the packages are SHITTY! none of the packages (limited or unlimited) give the promised speeds..unlimited packages already have sick speed limits..some package states as Unltd 32Kbps+.all u get normally in this package is about 10 (Max) Kbps..pages like google take ages to load.. U call up the customer care and they say that they need proof that U are getting such low speeds.. send them screenshots about the sick speeds u are getting and they reply that since it is a shared connection speeds can vary and the bandwidth is not dedicated. WHAT is BROADBAND?? a speed of 4-10 Kbps?…i would get better speeds on my phone line.
The Bottom line is NEVER EVER IN YOUR WILDEST DREAMS THINK ABOUT GETTING A SIFY CONNECTION…U’LL END UP BEING
CHEATED…(THESE PEOPLE AT SIFY ARE EXPERT CHEATERS)
SOME OF THE 1001 REASONS WHY TO SAY NO TO SIFY
===============================
1.THEY WILL GET ALL UR MONEY AND U WONT GET INTERNET
CONNECTION.
2.THEIR BROADBAND CLIENT WILL SCREW UP YOUR PC BIG TIME.
3. YOU WILL GET SO FRUSTRATED THAT U’LL NEVER THINK ABOUT
GETTING A BROADBAND CONNECTION EVER AGAIN
4. INSTEAD OF BEING BUSY DOING WORK U’LL ONLY BE BUSY CALLING
UP THE SIFY CUSTOMER CARE FOR SOLVING SOME PROBLEM
5. NONE OF THE PACKAGES OFFERED BY SIFY ARE GOOD.
(ALL OF THEM SUCK)
6. TRAVELLING TO YOUR NEAREST CYBERCAFE OR SURFING THE NET
ON A DIAL-UP (PHONE) CONNECTION WOULD CAUSE U LESS PAIN,
MONEY AND SUFFERING
AND MANY MORE..
IF ANY BODY FINDS SOME REASON GOOD ENOUGH TO GET A
SIFY BROADBAND CONNECTION U ARE FREE TO CONTACT ME
@ prasad_go@rediffmail.com
Support Archer in his fight for justice…
These sify B##!#!#!! deserve to get sued.
( P.S. SIFY HAS GOT ISO:9001 CERTIFICATION FOR BUGGING THEIR EXISTING CUSTOMERS WITH INCREASINGLY SUBSTANDARD SERVICE AND SUCCESSFULLY MANAGING TO FOOL NEWER CUSTOMERS)
fullyaddicted says
there is a hidden limites is the unlimited packages.on on 32+kbps unlimited connection you will get a 6-7KBps normally. if you download more than 75 mb in a day your speed will dropped to 2-3kBps that is 18-24 kbps that is less thant the promised speed. And the thing is not mentoined in any palce in the sifybroadband.com website(terms and conditons) or by the CTO/BA.
this is confirmed by the BA of sify broadband Mr.surjeet.
read sujeet’s posts in this link(post no 20 and 25)
http://forum.seo4india.com/index.php?showtopic=246
this means they cheating us with hidden things
Best of luck with the case:yummy:
@nkur says
Thanks for all the comments :thumb:
It’s been great going :highfive:
It’s just time to finalize the matter and file within next week. Except I have to hear from Mr Nitin Kashyap, wheher he is joining in or not 🙂
Sushubh says
http://sifybroadband.blogspot.com/2004/11/sify-broadband-worst-case-scenario.html 😉
more explosives…
Archer says
More Explosives for SIFY means :flamed:
Poonam says
Looks like a lot is :stirthepot:
Arun says
Hi All,
Iam from Chennai and having this stupid 32 k unlimited connection for the past 4 months.The speeds never went above 7k even while using download accelerator, even though it slips below 1 k more often.
1) My neighbor who has a puny internal modem with bsnl dialup(10 paise/min) downloads stuff faster than my “broadband” connnection and often laughs at me.
2) Half the time the network is down. I have got several 1 week compensatory packages from sify than I topped up thru sifymall.
3) It is a blame war between sify and the CTO and neither is willing to take ownership.
4)You will have to run from post to pillar get things up and running.
5) They have given a toll free no 1600 3333 30 to call when u have a problem. Try this number and you will get “This number does not exist”
6) Call the support number and you will get a recorded message saying ” leave ur number and we will get back to you” which will never happen( I have tried this more than a thousand times)
There is more.pls feel free to get in touch me , my email is arunpr@gawab.com
Anybody from chennai in this board ?
Ankur, Keep up the good work buddy. We are here right behind you.
Cheers
Arun
@nkur says
Thanks Arun for your comments.
You have made very valid points, infact I also mentioned in the case, that we get more speed with Dial-up 🙂
Case has been filed, the first hearing is on 19th January, 2005. I will get in touch with you :thumb:
Ajay Madan says
Hello All
My name is Ajay Madan, from Bangalore and unfortunately a Sify Broadband Subscriber serviced thru a CTO. The CTO is Galaxy Krystal from the New Thippasandra locality.
I have not had my Broadband connection working from September 25th onwards. Sify told me that there are some commercial issues with the CTO. They also stopped answering my e-mails during this period. There was another instance when the connection downtime was a month. They got back to me recently and said that the issues with CTO is resolved. After such a horrendous service, I am not willing to continue.
The CTO’s service is very bad. Very frequently I have observed that I will not be able to ping the gateway. He takes a day or two to rectify even small problems. He charges me Rs. 200/- per month as his service charges for my Rs. 300/- package.
There is no point in having a connection where downtime goes upto a month or two and happens often. I have asked sify to refund my installation money as I am not happy about their service, but as usual no reply from their side. I have been writing to the Cust.Care head (Ajay Nambiar), but that has not helped.
What do you folks suggest that I should do now?
prathapml says
Ho!
Great going with the case.
All the best – as indeed most internet subscribers would hope that you win. 😀
@nkur says
Thanks 🙂
Abhishek Vij says
Well al i can say is that if u need help regardin anything , ur most welcome , i live in south delhi, my no. is 9891213911, and since u hav filled the case ther wuld be no use addin more points but if ya need written complaints against Sify then i can do that , but cnat write anything against my BA for sify, since he has been providin me with the best service he can. he repairs the problem even if i give him a call at 10:30 adn if he isnt able to resolve by 11 then he makes sure that he does by 8 in the mornin. but the sickfy customer care and its technical people r a truck load of shit and nothin else
Ankur says
WOW! what a great TCO :clap:
I will surely get in touch with you but after few days time.
Venkatesh Sridhar says
Well i decided enough is enough and decided to write an online petition asking TRAI to implement it … you can find the petition at http://www.petitiononline.com/trai/petition.html and if you want broadband services in India to improve please go ahead and sign it.
Regards,
Venkatesh Sridhar
Sushubh says
eeks. i wanted to do that. 😀
Anonymous says
BBEEE SSSS NLLLLL IS COOOOMMMING :guitarist::guitarist::guitarist:
Venkatesh Sridhar says
hey do let us know the details of ur petition .
Bhaskar says
Hey guys
i know you have been suffering from sifitis. If you guys are interested, i wrote my self a client which replaces the existing client. here are few of the features
1) Autologin at startup
2) Keep alive makes sure you don’t disconnect
3) Launch Homepage Prevention
4) Consumes 1/3 of ram
5) Doesn’t require stuuupid stinger or mcaffe installs.
6) Small Really Small in size
7) Nice Interface :lol::lol:
If you want then i can release the client and its source under gnu gpl.
It wont increase the speed or the network outages,
but it makes login a lot saner.
Bhaskar
Sabyasachi Sen says
I am from Hyderabad, I had taken a sify broadband connection of 256 kbps (1.0 GB) pack. the day I renewed the pack the franchisee has removed the Customer premises Equipment and I was not able to use it for a single day. I wrote several mails to all the officials but didn’t get any reply. In fact I requested them to refund my money…or give me connection. More than six months has passed without any reply from them. suddenly this month I received a call from Sify that my account has expired and one lady was counselling me to renew the account. when I narrated the whole story to her she replied that she will pass this info to her higher ups….nothing happened except every other day some lady from the sify call center calls me and reminds me about the expiry of the account. Some time back I thought to write to their Chairman Mr. Rahul Swaroop but thought that it will return the same i.e no reply.
But I have decided one thing, since I am the person in my organisation to decide on ISP services to all our branch offices….I will never ever recommend SIFY in our organisations. if they think they can make business out of these hard earned money then I can too keep their business off from my organistion.
any ways, best of luck to you and I will stand by you if required.
jayesh says
go man i will be with u i also to be taken a new connection in santacruz but they dont give up the good price amongst others but ur help will be need full for me bye
Dr Manu Shrimali says
I am a Sify Broadband customer since a few months at DLF Chattarpur Farm Houses, # 2 Chameli Lane. The person who is supposed to be providing this to me is Mr. Shyam Mallick 9810027604. My cable connection frequently does not work and frequent reminders are necessary – the service is pathetic, specially since I have settled their bill in full (they charged me for laying the cable to my property)
Today is December 28, 2004 and the cable is down since 23rd Dec. Shyam Mallik has not been answering his cell phone. His associate is Pavan 9818188063. I have been speaking to him atleast 5 – 6 times per day during the past week – and each time he asks me “abhi bhee nahin chali” Sir mein abhi theek karata hoon, abhi ladka apke paas pohonch raha hai”. This kind of tomfoolery has been going on since the past five days and I am at my wits end as to what to do.
Dr manu Shrimali
manu@sharmanursinghome.com
98181 – 8686
Bhaskar says
Guys looking for easy way to logon to sify can now download EasySify from http://easysify.sf.net
Its not a replacement for their client but is to be used w/ it. Suffice to say EasySify’s biggest adavantage is the “KEEP ALIVE” feature, which keeps the connection alive as and when it is available.
Litcy Kurisinkal says
Great Ankur!! I was just trying to find if therez some supportive crowd to move the consumer court against Sify broadband. Havy u guys proceeded it already?? I would like to be part of any legal case againt Sify. If u need any written documents, please call up 9213130407 or 25523451.
Apart from all connectivity problems, we just don’t get internet connection at all because the local provider doesn’t have power!! Need I mention about the frustrating response from their Customer service as well as the senior management in Chennai??
Litcy
Sushubh says
great… the saga continues. i am waiting for jan 19 🙂 archer, if audiences are allowed… call me. now that i am in gurgaon, i had like to visit. 😀
Ankur says
I will get in touch with you Litcy and in 2-3 days make the list of all the effected customers, who maybe willing to join and contact them too :highfive:
Ya Sushubh, anybody can remain present there, but why dont you join in as a party to the case 🙂
But even if you just want to be present there, that will be cool 😎 I will email you the address of Consumer Forum soon.
Also soon make a new post as to how anybody can help and be a part of the SIFY case.
Ankur says
For the latest post on SIFY,
click here: http://blog.guru/weblog/index.php?p=35
And for all the posts and related comments against SIFY BroadBand till now on this Weblog,
click here: http://blog.guru/weblog/index.php?cat=8
Venkatesh Sridhar says
Well Ankur can you send me the copy of the petition if possible…. pls do let me kno….
People if you want something to come out of this please go ahead and sign the online petition at http://www.petitiononline.com/trai
Thank You
Venkatesh Sridhar
venkatesh.sridhar@gmail.com
Arun Menon says
Hi ,
This is the mail I have sent to Hindu News paper.They didnt publish it. Think it has got something to do with sify’s advertisement account with The Hindu.
From: Arun Menon [mailto:arunpr@gawab.com]
Sent: Thursday, January 06, 2005 9:39 AM
To: letters@thehindu.co.in
Cc: ranjith_kumar@sifycorp.com; m_suchint@sifycorp.com;
Subject: Broadband Blues
Dear Sir,
I have been using Sify broadband internet for the past 5 months.This letter is to warn the new users about selecting their broadband internet provider.For the internet connectivity Sify provides the content while the local cable tv providers are in charge of laying the data cable to your house and maintenance.As a result to this a blame war originates between Sify and the local providers whenever a customer reports a connectivity problem.When you call the technical support in the evening or night, you will be answered by an answering machine and will be assured a callback within one hour which never happens.A complaint registered on 31 December(complaint number 1407264)regarding internet connectivity is still unresolved.Sify customer support team has got a bunch of ready parrot like answers whenever you call them.New customers who are looking for home broadband connection are hereby forewarned to stay away from Sify for the time being.
With Regards
Arun Menon
E-47, FLAT NO 3
SREELA APARTMENTS
3RD STREET,
ANNA NAGAR EAST
CHENNAI 600102
PHONE 044-26263611,98415 88522
email-arunpr@gawab.com
previous complaint numbers pertaining to the same issue( or related) in the last 4 months are 1385096,1353996,
1288647,1239250 and umpteen calls to the voice answering system requesting callback. Agents spoken to are Janet, Sharda, Arthi, Sreelatha etc.Local cable provider is Fibre Touch, Anna Nagar west.
Aseem says
Well this one get total support from me.
The customer care associates sitting in their offices are totally useless people. God knows what procedure sify takes on recruiting and training them. Many of them donot have any telephone etiquettes.
Also the kind of technical people they employ are really no technical. They always have just one answer.
The company ought to be sued for providing less than the promised services.
I am all with you people
ankit says
:no::yes::party::party::party::guitarist: :stirthepot: :stirthepot:
:mad::cry::razz::razz:All the above is true……
……:guitarist::attack::flamed::flamed::sleep::yummy:
Mohit Bhatnagar says
Ankur – thanks for doing this. SiFy needs to be punished for their false promises and ripping off people
I paid thousands of rupees every month for getting supposedly “dedicated” 128 Kbps and 256 Kbps connections. Over the last 5 months, I hardly ever experienced even 50% of the claimed speeds. Of course, customer service was of no help :banghead:
Rahul says
Hey Ankur:
I wish I had done some research before taking this bloody so called BB conection…I am a net freak…my average usage is 15 hours a day and on the third day I find that speed have gone done the drain..F**k man these BaaSta@ds need to pay…I am with you not for money but for cheating….I am ready to pay if need be…
Archer says
Thanks for all the comments friends.
I will contact the persons, who ever have provided the contact info.
Lets see what happens… Friday is the Date :thumb:
krishanmohan says
user id- mohunjk
cto skylink
PROBLEM – unable to use broadband CONNECTION for past 4 days
COMPLAINT REFERENCE NO – 1583462 & 22540A68
QUALITY OF SERVICE PROVIDED BY CTO IS VERY POOR. DESPITE MAINTAINENCE FEES BEING COLLECTED THERE IS NO RESPONSE TO COMPLAINTS.
NAMESAKE 24 HR SERVICE NO 55370678 IS UNATTENDED MOST OF THE TIME.
Took up the sify broadband connection with lot of expectation and was disappointed to the core. please do something about it or please refund my deposit.
immediate action required i have already lost 4 days of my work.
please contact
Venkatesh Sridhar says
Hey dude,
wat happ 2 the case man??? wats the update ??? we are all waiting here for news frm ur end.
Regards,
Venky
Archer says
SIFY is shying away from the court. They didn’t appear in the court on this date… next date is in April.
This points more to the fact that SIFY knows that they have indulged in Unfair Trade Practice. That’s why running from the court of Law :yes:
Though case effect can be seen…. as after receiving court’s notice in January, they have removed the word ‘SHARED’ from package details 😛 as Sushubh had mentioned. This was specifically asked in the relief at point 3.
And now whatever any person has to say or wants to support… the statement will be admitted in the court in the form of affidavit only.
The sad part is SIFY trying to escape, else in case of their presence, more things would have been sorted out. But in any case, the order will made otherwise too. And will be enforced, whether they appear in the court or not :thumb:
Sushubh says
won’t that count as the contempt of court?
Venkatesh Sridhar says
thats gr8 news… If I were u.. I would take this oppurtunity and slap a further notice of them trying to cheat me and charge them with Section 420 dat wud b the screwing in the balls dat Sify needs. This is not considered a contempt of court as the court has NOT ordered them to come. When you file an affidavit agst some1 it is upto the defendant to defend himself or not. Well there was once a case where in the person agst whom we had filed a case refused to come so we said this person has an intention to cheat us and that is why he is not appearing in court and a notice was sent by Madras HC and yet he did not appear we again filed a modified affidavit that despite the courts order he did not appear and we moved to attach the properties of the person and the court passed orders he got the biggest kick in his balls wen the court receiver went to seal his premises…. came running to us n settled the matter. 😀 I would certainly advise you to do the same …
Riaz says
Hi,
I am very much fraustrated about Sify services and was thinking to file a case against them, since they are redirecting me to their homepage whenever login.
After visiting these pages, I now knew there are many people who are badly affected due to sify’s bad customer care service.
Is it possible to file a case against the ISO 9002 company who certified them the ISO 9002 certification for customercare? Does the ISO 9002 certificate issue company knows “What is the meaning of “Customer Care”.
I made several complaints but till date now reply from Sify. One time I paid for Way2Talk service and whenever I try to login I was receiving a message “Temporary Delay – Please try later”. I made several complaints, but did not turned back. After a month when I tried login, I received a message “Account Expired”. 😯
You should really have patience to keep the handset near your ear either to just listen to the music or just hear the recorded message “Your call is important to us, please be online, our customercare executive will answer shortly”. Finally you will be disconnected without talking to anyone.
Well in my case, after several phone calls, I got REFUND from Sify. A sify staff sent me the money that I paid.
Hell with Sify, they do not ready to look into the problem and solve, but they returned back my money.
Now I am really planning to sue the company for transferring me to their homepage whenever I am logging-in. I made complaint to Ms. Sarumathy, Mr. Ajay Nambiar, but nobody turned back and answered me that why the hell they are opening their homepage every time I login.
I would suggest everyone to make a online petition addressed to the ISO certification company, who issued the ISO 9002 certification for Sify’s Customer Care, and cancel the ISO 9002 certification.
Sify just use ISO 9002 for attracting customers and advertisements, they do not follow any rules related to ISO regulations.
– Riaz
Onkar says
Hi I am from Bangalore using Sify BB. great to know you have filed a case agnst them! my CTO never lets me down but Sify callcentre sucks. they never pick up and only say”ur call is important to us”. my computer has more viruses now than when i hadnt had that mcafee secure synergy.i am using sify RIGHT now.got a free 7day trial from my cto to check out the new improved connectivity(new improved??).it says 64kbps but 64 to duur ke baat hai, 16 bhi nahi aata . gmail takes about 2 min to load and for hotmail, it says page not found.there is some crap error in Yahoo (error 999) and rediff sucks. so i am stuck up without checking my email for the past 7 days. :banghead:
Tarun says
Hi Ankur
I really appreciate your bold step to take Sify to consumer court for their misleading advertisements
and claims that they are providing different internet connections which they claim to be “Unlimited”, which is false.
I am sending you the copies of the ‘Loggin window showing the details of the account which shows opening balance in Rs. for that particular day which reduces with the usage.
And for my this curiousity i asked the customer care executive that
…….. what if i consume all my balance in just 15 days , for a connection which is unlimited and have a validity for a month .
I was surprised by his response which was in a question to me that whether i have faced such problem ever 😯 which i said that i havent so far.
To my conclusion, i feel that they intentionally slow down the speed of the connection.
I am too facing the problem of slow speed and of connection breaking at frequent intervals.
I hope my this mail wouldnt get me into trouble with sify as recently i have renewed my account.
Best of luck to you………
Archer says
SIFY’s got ISO 9002 😯
The above comments by Tarun have been included by me, as he wrote the same to me the same, in an email for producing in the court as evidence. So here it is reproduced for everybody’s information…
SIFY people called me last week and said my PC has got virus 😯 It was detected by their SYSTEM, though I don’t have their connection since mid-September :rotfl:
Mr Onkar, I will email you an ID of Mr Akhil, who was planning to take legal action in Bangalore. It will be more helpful to you…
Onkar says
Thanks Mr.Ankur. I am now planning to shift to BSNL BB which is much better.
Arun Menon says
At last I chucked the Sify connection out of the windows. B@astards will never change. Perfectly happy with the BSNL broadband.Speed,uptime cant belive my eyes…
Take care you all.
Arun Menon
Chennai.
Archer says
Good people :thumb:
Moving out of SIFY is the best solution…
Keep up the good work 😉
Onkar says
Hey guess what! My CTO offered me a 256 kbps 400 mb pack and said HE will return the whole amt if i aint satisfied:party:!!and it is just 400 bucks though 400 mb is bullshit.he says he is shifting to tata indicom as soon as it comes in bangalore.
onkar hoysala
bangalore
Archer says
Any connection is better than SIFY, because all other Broadband provide for transparent condition and don’t cheat :no: I have experienced Hotwire and Hathway other than SIFY, the speed is… as promised 😎
Archer says
It’s the number Hundred comment for SIFY :clap:
and the attack :attack: on SIFY continues… :party:
yacc (Yet Another Complaining Customer) says
Sify Sucks!!!! 🙁 🙁 🙁
I am from Pune & I have got Sify broadband connection 3 months ago and repenting since. The downtime is pathticaly high, as it is connection is unavailble due to power failures in my area (so 15 hrs a week minimum), but it is also unavailable for additional 10-15 hrs a week due to one of these problems –
(1) Local gatetway unreachable
(2) SAM server unreachable
The problem is usually the first one, and CTO is pathetically ignorant about all these issues and is least bothererd tho fix the problems. The so clled support people at his palce even can handle computer and are now trying to fix n/w issues. One Prashant told me that “renewal happens online” as if it was a technical breakthrough and then called up 4 times to ask my ID. The other was mesmerized to see ping -t and tracert commands. Thought my Windos 2000 was corrupt because he had to enter “cmd” in run box instead of “dosprmpt” on his win 98. Lots of stories…
Why the hell Sify can’t provide required training, support and infrastucture to CTOs??? Fortunately tech support has been helpful but the real problem is CTO and his lack of concern & knowledge.
Maybe, since I don’t need much of speed (I do telnet/ ssh client mostly) I haven’t had other issues. But frequent discoonection (even for 15 mins) logs me out of myremote server and is frusratingwhen you’re trying to do some work from home on the remote server.
Unfortunately there’s no broadband ISP in my are, though I have heard that Iquara is equally pathetic!
– Sify YACC (Yet Another Complaining Customer)
yacc (Yet Another Complaining Customer) says
BTW, if you have Sify’s dial-up, it pops up a page when you log-in first. Then after some time the client pops up another two pages with sify links when you are not even expecting them. The sify dialer has ads in it? why the hell do I need to see ads while dialing from a dialer for a PAID connection??
Sify sure has lots of unfair business practises!
yacc (Yet Another Complaining Customer) says
If they deduct 1 day for more than 6 hours do they allow you to carry over unused hours for the day when you don’t use conection? In that case instead of 1 month unlimeited the package should be called 30 * 6 hours, right?
Moreover, it’s annoying that they never sell package as such (nothing in packet), I got my 6 mths unlimited by just a phone call to CTO. All I have is a receipt. So they can change whatever conditions they want for online pages. So you accepting so called terms and conditions is like signing a blank paper. Unfair!!!!
BTW, how do you manage to get compensatory dial-up packs? I am spending like hell on dial up hors and phone bills despite having broadband.
I paid INR 3000 as installation charges, another 895 for 1 month, then 695, and now 3495 for 6 mths. Regretting…
I should have read this before.
Dishnet DSL was so nice, unfortunately Tata Indicom took it and screwed it up.
– Manish
Viru says
Hi Ankur,
Great step you have taken.
I use Sify BB (BroadBand). Ever since I have subscribed, they have disappointed in every manner. My friends from Australia just laugh out at it.
As of now I have Rs850 for 2months 48KBPS. When downloading a file of even 2 MB I get speed of 2kbp/sec and dont even think about downloading some large files. My dialup friends get faster download speeds.
To me, I should have chosen Hathway. I think they are better and atleast dont even use Broadband in their name :knocked:
Their call centre service is so bad. My local dealer is worst of the providers. Everytime I call them their phone is engaged.. I think they are using MTNL Dialup themselves :rotfl:
I am totally.. I mean just cannt say anything.. Frustrated.. Those local (not well established) ISP in my area who serve 2-3 buildings service better than these @#$#@$#@ !!! Swear..
All my wishes to you mate.. April is like 1 month ahead. Good Luck again.. Hope you win :guitarist:
Viru says
Sorry I am doubple posting. I forgot to add, I am from Mumbai. And they have disabled the AntiVirus check on mine. I had called them and they surpass it now for connection. Even now after clicking SAY IT. It takes good 3-4 seconds for all the page to load. Call that Broadband? Big mazaak hai yar.
Archer says
Hi Manish, ya Pop-ups can be really annoying.
This is a good point that they don’t give you the terms and conditions in writing, just online, which are vague too.
Right Viru, this is possible that they may be using MTNL connection themselves, as it is better than SIFY :rotfl:
For SIFY, just to earn money is the aim. Everything else is really a mazaak 😎
Mahesh says
Hi everyone,
I am facing the same problems as u guys r. Misrepresenting the plan as ‘unlimited’ has fooled so many of us. I got the 64Kb unlimited pack in december 2004. I download movies , these are files in access of 1 GB and am facin lot of probems doing so.
1) speed is capped to 32k once u hit 75 mb on a day
2)I am continuously logged off by their systems once i download more than 75 MB a day.
I reieve a call from sify on the march 2, informing the change in their policy. The guy told me that if i download more than 150MB in a day , my validity will be redused by a day. This so frekin pathetic. I told them to refund my security dposit of Rs.2000 as this was not in the initial agremen(Terms of service).
On enquiring this with the cto , he didnt have a clue. He called up a few TLs and they didnt know about this either.
Feel free to contact me
yacc (Yet Another Complaining Customer) says
Ankur,
Give me your mail ID, I’d like to forward some of my complaints to you showing that Sify is down around 25+ hours a week only when tried during daytime.
Frustrated!!!!!
Ankur says
Mahesh:!:
You really seem to be in trouble and I am sure they will not be refuding you any money. That is the kind of service provide :yes:
And what for they are charging Rs 2,000 from, what is this Security Deposit. Is this charged by Local Cable Operator or SIFY 😯
YACC, my ID is… email [at] archerraheja [dot] com
Mahesh says
hey archer,
I e-mailed my comlaint to every guy on the list yesterday. This is what i wrote:
To Date: 5 March 2005
The Manager
Sify Broadband
Delhi
Subject: Application for REFUND of initial deposit for 64Kb UNLIMITED plan
MISREPRESENTATION AND CHEATING
I purchased Sify broadband 64Kb UNLIMITED connection on the 30th December 2004 after reading the advertisement for the same. From the very first day I have found the service to be faulty.
I will now list the inconsistencies and lies advertised by your company:
1) To start with, I was told by your helpdesk (Phone number 1600333330) that the connection provides downstream data at a constant rate of 64 kilobits per second. But this turned out to be a blatant lie. The speed is reduced to 24 kilobits per second once 75 Megabytes of data is downloaded in a day. This rule is not disclosed in any of your advertisements. The CTO did not mention this rule during installation and neither did the Sify call center in chennai. Neither is this mentioned in the agreement/terms of service given to me by Sify/CTO. Only after I complained about this very issue repeatedly was I informed by the helpdesk about this unfair practice.
2) The service is unavailable for several hours in a day EVERY DAY. And in the last month there was a complete blackout for 3 days continuously. In the month of March, service has been unavailable from the beginning of the month.
3) I received a call from your helpdesk on the 2nd and the 3rd of March, I was told that the rules have been changed and now there will be 1-day penalty (1 day deducted from 30 days validity) if I downloaded more than 150 Megabytes on a single day. This rule is unfair and it completely breaches the initial agreement given to me at the time of installation. This constitutes to MISREPRESENTATION AND FRAUD.
4) I no longer want to be associated with LIARS who distorts and MISREPRESENT rules of service and CHEAT the customer.
I HEREBY DEMAND A FULL REFUND OF RS.2000 GIVEN AT THE TIME OF INSTALLATION. IF I DO NOT GET A RESPONSE FROM YOU IN THE NEXT THREE DAYS I WILL BE FORCED TO REGISTER A COMPLAINT IN THE CONSUMER COURT.
By the way I am using my old Dial-up connection to send you this email, Sify Broadband, as usual, is unavailable.
Mahesh
———————————————–
I got a call from the chennai call center. The guy (manager) told me that the lines are shared and thats the reason for the spee going down to 24k.
Now here’s the interesting part:
1) He denied that thers a cap on 75Mb on a day after whih the speed is capped to 24k. He simply said it was due to high traffic. I told him that the speed only goes down after I d/l 75 MB and otherwise i get 64k during daytime and he kept playin stupid.
2) He said the new rule (1 day penalty on 150 mb download) will apply from march. I told him this was not in the original terms of service so amounts to fraud. I asked for a refund , he said promptly “ask the CTO for the refund “. He assured me a refund.
Then another guy called from the delhi office, he asked if the service was satisfactory and i told him to go F*** himself. He said i had ownloaded in access of 800 MB on the 7th of march, I told him the same. The max i could go on a 64k is 640MB [do the math with the 75 mb limitation] and i download much less than that. My downloads are less than 400MB a day.
To answer your qestion about the security deposit
This what i have paid so far:
installation cost : Rs 2000
and the price for the 64k unlimited plan ie, Rs 695 per month
Now i have to say this , The CTO is not the best but he tries his best and he fixes all the harward problems (hub burnouts) quickly. I don’t have much of a problem with the CTO, but i hate sify for lying about the shared part and the other limitations.
btw this is my email
mahesn[at]rocketmail[dot]com
Sushubh says
why do not people read ur blog and my forum before getting sify? :banghead:
miz says
Hi guys,
Today I was facing dead slow browsing, not even 5KB yaar whereas I subscribed for 96KB and paid 995. I called many times to Sify customercare, an ISO 9002 certified customercare service, to lodge a complaint, as usual there were no answer and not even the message which says ” enter your telephone number we will call you back”.
Since, I knew about this sify people behaviour, as they only focus on their income without offering any good service, I tried the other option and selected “Broadband Renewal”, you know what, immediatly my phone has been answered :lol:. Then you all the rest :attack:
So please guys, if anyone wanted to talk to customercare section to lodge a complaint or wanted to fire anyone or facing any tension and think if you fire someone you will feel comfortable then select the “Renew Broadband” option, i bet immediatly your call will be answered. :stirthepot::attack:
I think Sify got ISP 9002 certification only for their Renewal section and not for complaints.
Hope this will help everyone, who try to contact customercare section and their call never being answered.
– miz
yacc (Yet Another Complaining Customer) says
Here my broadband connection is down since yesterday morning (8 March 2005) 10 AM IST till now (9 March 2005) 2.30 PM IST and their standard reply is – they are looking into it….
I want my money back!!!!!! :banghead::banghead::banghead:
yacc (Yet Another Complaining Customer) says
BTW t reason for connection unavailability is –
Local gateway down!!!
ping 10.30.44.1 and request gets timed out
yacc (Yet Another Complaining Customer) says
Third day in a row thsi gateway i sdown and only answer I get is “They are looking into it”
Mahesh says
How is the case comin up?
wotever says
totally pathetic ridiculous and fucked up conection. was alright for first few months…no more faster than a mtnl…but now it iss just plain busted…nets doesnt work…sometimes its BB101 or 534 or god knows what….takes anything between 30mins-1hour to get thru customer care…they shud start sayin sumthin like- our ‘aggravator’ will be with u in a short while….ur call is important to us….(is tht right??!!) must b a joke!….some moron picks up d fone…same story…moron says- u have 2 computers/2 lan cards/2 adapters/ 2 wotever shit n thts y ur computer is not workin….even if i have 10 comps at home m i gonna take persmission frm sify to buy ’em?? neway i pateiently xplain that i dont…its d same old piece of junk and i havent changed it in 4 years…and the story goes on….give us one week(!!!) and we’ll try n repair it….sure! it hasnt been repaired till now! and its been 5 days now
Ankur says
Right Sushubh:!:
But it is really diificult to think, there will be any hidden condition attached to a product offered by an ISO 9002 company 😕
SIFY charges Rs 695/- for 64k unlimited plan, which is shared. Though Hathway and Hotwire have reduced prices and charge 660/- and 730/- respectively for 64 KB but speed is definitely received as promised.
Mahesh, but SIFY package details have the words “Shared” removed, then now how can they say, it is shared and speed will be effected 😕
Mahesh:!: I will email you….
Hi Miz, you have really made agreat point 😎
“I think Sify got ISP 9002 certification only for their Renewal section and not for complaints.” :rotfl:
Right YACC:!: they are always looking into the problems, without any result 😎
Wotever:!: ofcourse MTNL is better than SIFY, calling SIFY customer care is like… :banghead:
Ankur says
After so many complaints pouring in, I think the best solution would be to file an FIR with Police Station under Indian Penal Code for cheating. For which everybody will have to join in. Then a criminal case would go against SIFY.
I will look into it’s possibility… and discuss the same with some experienced lawyers or Police :thumb:
yacc (Yet Another Complaining Customer) says
4th Day in a row Sify connection is down!!!! 🙁
They are still working on this……
I want to use bad words!!!!
Ankur, I hope you received my mail with my complaint details.
miz says
Hi guys,
I called today Sify’s World Class Customercare (as usual try 10 times and waste 30minutes then finally without success select the renewal option, receive immediate call from sify), and finally spoke to our “World Class Customercare Executive” and requested them to make modification to bind the MAc addresses and provided my laptop’s physical address, then I checked with our “World class Customercare Executive that when the Mac binding will be done” she promised me that she will require 7 working days :clap: to bind the Mac Addressess 😆
I think sify should have been established in 14th century and still they are in the same stage, poor people yaar. God should give us more energy to deal with this kind of “World Class Customer Care Service”.
Even the God call the “World class Customer Care section” to bless the staff – nobody will answer the phone :party:
miz says
the God has to select the “Renewal” option and wait
Ankur says
Right Miz :rotfl:
I received your emails Manish:!:
yacc (Yet Another Complaining Customer) says
Sify was down for 5 days, from Tuesday 8th March 2005 to Saturday 12th march 2005.
– Manish
yacc (Yet Another Complaining Customer) says
I should have corrected myself. Sify *is* down for 7 days from 8th March 2005 to 14th March 205 3 PM IST.
My cable operator told me that they are visiting everybody and asking them t format their hard disk because they suspect virus infection!!!! :knocked::knocked::knocked:
Pathetic!!!!
Shri says
Include the blocking of voice calls using third party calling cards other than Sify net2 phone. Whaen I pay for their service it is in toto so how the hell they block such voip calls?
miz says
Hi guys,
I do admit that I made a life time mistake that I subscribed to their “BROADBAND” service. Surely these asshole people making life so difficulty yaar. Because of their poor service and poor customer care I am not able to concentrate on my business and I do fear that I may get BP soon. Hence, I wanted to get off. It gives me a real surprise that how these people still surviving in the market.
I am already fraustrated by their service, and today I saw one advertisement newly placed by sify “Attention – revoulation on the internet…. fast speed”. I do not know how many people are going to be the victims.
Today since morning I called their customercare to just book some renewal option and wait for their call, but I am not even getting the line since it is continously busy.
then I called the local sify office in pondicherry, hell these people also do not answer the phone calls.
then I tried the mobile numbers of local sify technical people (2 numbers) both no answer.
then I called sify chennai office number – as usual “welcome to sify” then spoke to the operator and asked to connect with charumathy, she connected the line and atmost 20minutes I was hanging on the phone but no reply. Then later more than 10 times I called sify’s head office to speak anyone in broadband section but always the line is being forwarded “Business Development” section.
Then tried to contact charumathy on cellphone but no reply.
Again tried to contact worldclass customercare service, but still the line is busy.
“Are they in the preparation of closing the company?”
I do not understand how this group is listed on the NASDAQ and who provided them the ISO 9002, Really its a shame for the ISO 9002 certification.
Sify must amend their terms and conditions that before applying for broadband services, one should have a separate telephone connection for just keep calling them for complaints. Does anyone tried their customer care chat system at http://customercare.sify.com, i bet you will never get your problem solved.
These fucking people were showing the picture of bullet train to compare the download speed “Super fast browsing speed”, ary yaar the speed is not even the speed to compare with tvs50.
I do have doubts that whether this sify people are “wrong people in the wrong market or we are the wrong people with the wrong company”. I do not think expecting a good support is wrong. Evey customer will expect good support and service first from any company, but I do not understand what this sify people’s motivation or aim or goal and whatever you call it… But this sify people does not have any motivation or aim or goal ….. but they do have one aim / motivation / goal is “earn money” – these people are the real 420. They are cheating everyone in the name of “business” and we, the public, are the victims.
All their plans are motivated only on earning money, not customer satisfaction.
LIMITED DATA TRANSFER PACKAGES: Whenever you login they will force you to their website, you can first see a image of “Win” then redirect to sify.com and then open a popup window. These downloading of data will be calculated in your package and approx 200KB will be deducted from your account. So everytime you login automatically your account data transfer will be reduced.
Apart from the above, they also will show you the clip pictures like news, entertainment everything, if you click on the any clip, the pictures will be downloaded from their local servers (not from internet) every clip may have minimum size of 5MB to 15 MB, so without knowing youself they automatically deduct your account for Internet usage.
UNLIMITED PACKAGES: If you subscribe any package you cannot get the package speed what you have been paid for and moreover you can only download limited size of data then the speed will be more reduced.
Their Sify client is not user friendly, you cannot have any option over there, just change profile, password and see session details. You can check the EasySify software developed by individuals, you will have atleast 10-15 options for you to select and all the options are user friendly. I think sify does not have proper manpower to design a software like EasySify, even if they do, I am sure that they cannot provide the download status – if they provide download status, then they can count on their business close, because the end customer will not get the speed what have been promised by sify.
I have been to Singapore and UAE and experienced the world class customer care service with many companies.. but not like the poor customercare service being provided by sify.
I was believing that selecting a private company for any service would be good other than going with the government companies, since private companies can able to provide better customer care service compare with the government sector. After joining with Sify I realised that I am 100% wrong.
I would really happy to go to a consumer court to sue these people, since they are cheating everybody, but I do not have enough time to visit the lawyer and courts, that’s a problem. If anyone assist me then I would love to do that…
I just got the BSNL application for Data1 service. These people are advertising as “Be prepared to take off” – I think they are referring to flight. Sify people are comparing their service with Bullet train and now BSNL comparing their service with Flight.
Oh God save us from these so called cheaters. Please bless and pray for me, as I am going to take off with BSNL’s DataOne Service. Hope the flight will not blast on the air and will kill me…. I do hope that BSNL will comfort me with good speed and service.
If anyone has blood pressure and joined with Sify, then I advise them do not invite your death.
“Any company can earn good money, but cannot survive in the market unless it provides good customer support”
My advice to Sify: “Earn good business with honest, but not with cheating” I was having good opinion about Sify, but now Sify is the worst company that I dealt with in my life time and surprise how this company is still surviving and how long”
If you want to use Sify service, better get yourself relaxed and go to bed. Do not waste your time, you may give more trouble to your body and mind.
OK guys, just got to go to a doctor to check my BP (for your information, I got BP only after joining Sify, so be careful do not get tensed if your sify broadband is not working for 5 days and when you call the sify customercare and they say “I do understand your problem sir, please allow us 5 more days to get the problem solved”)
– Miz
Ankur says
Thanks for the new point Shri but this cannot be included now, as Indian Laws don’t allow new grounds at a leter stage of the case.
Miz:!: I will comment later on your post, as it wll take me days to read such a big post :smokin:
Ankur says
More success…. :thumb:
Check out the new post about Economic Times Article… against SIFY…. http://blog.guru/weblog/index.php?p=57
yacc (Yet Another Complaining Customer) says
Some more update on Sify’s pathetic service.
After being down for 7 days in last week, the connection is down yet again for 3 days since Monday 21 Amrch 2005 till now 23rd March 2005, 6.30 PM!!!! :banghead::banghead::banghead:
Those guys must get bankrrupt by paying all compensation. Let’s unite against Sify!!!!
yacc (Yet Another Complaining Customer) says
Today is 9th day since 21st march when Sify connection is down. Ankur, can you tell me how to get refund/compensation?
– Manish
Ankur says
Approach your area’s Consumer Forrum, file the case against your CTO and SIFY. Facts are to be provided in writing on a plain paper and also allege against SIFY things like Hidden conditions, poor customer services, etc
Claim a BIG amount as compensation :thumb:
Packiyanath says
Good Work Man ! I also really wanted to do this.. !
I will support you.
I’m a sify broadband subscriber, Im really feeling bad now that i have taken sify broadband looking at the service they are giving, Iam trying to reach sify people from last 1 1/2 weeks trying to resolve my problem Iam facing connecting to sify. And i dont get proper resoponse. one of their technical Team member ..to be specific with name,,Ravi doesnt have the coutsey to tell that he is going to keep the phone down and he cuts it suddenly when telling the problem.
I started to talk to sify abt my prblm starting frm Call center..4 technical guys and now they are asking me to contact the call center back.
Man! Beleive me Iam really so frustated with this.. ! I dont know why the hell such people come in to Service Buiseness ..People who dont know how to take care of thier customers.
yacc (Yet Another Complaining Customer) says
The CTO himself is pissed with Sify, and he gave my reference to one customer and asked me to tell him the truth!!! I told him I’ll be scolding Sify – he says taht’s fine!!!! :banghead::banghead::banghead:
I have already spent around 8000+ on Sify!!!! I want my money back!!!
– Manish
yacc (Yet Another Complaining Customer) says
sify celebrates consecutive 11th day of “always discnnected” braodband service in my area!!
21st March to 31st March – Sify gateway 10.30.44.1 is down!!!! :sad::mad::sad::mad::sad::mad::sad:
yacc (Yet Another Complaining Customer) says
12th day of “always disconnected” service – Sify!!
yacc (Yet Another Complaining Customer) says
13th consecutive day of Sify’s “always disconnected” service.
I visited Sify’s office today with another one of my friends from another area. Sify’s manager listened to us for long but they don’t seem to be willng to pay the amount.
Ankur, I am all set to lodge a legal compaint now against Sify. Can you guide me? Will it cost me too much???? What sort of evidence I need to provide? I am not a lawyer, so not aware of th edetails. Pls guide me. Anybody from Pune here?
– Manish
Ankur says
Hi Manish,
First decide against whom you want to file the case, i.e. only against SIFY or also against LCO.
It is always advantageous to file against LCO too as this will enable the jurisdiction of nearest Consumer Court.
As you can file the case in the consumer forum under whose jurisdiction, the opposite party resides, carries on business or has branch office.
Then you need to find out the nearest Consumer Forum
or the other consumer forum, according to the jurisdiction. These are mostly geographically divided, like in Delhi we have 5-6 Consumer Forums.
You need to have the receipt of the payment made to SIFY, withour a receipt you cannot file the case in a consumer forum. Also collect the complaint numbers that SIFY Customer Care gave you, that will be helpful as evidence. Or call now and ask for a complaint number.
First make sure the above. Then will go further…
yacc (Yet Another Complaining Customer) says
Ankur,
I have made all payments to local CTO and do have recipts for them (around 8000 INR), and that’s what Sify told me. I had asked sify if I can visit thier office and get renewal,but they told me that all business to be done through CTOs.
I am a bit reluctant to fight against local CTO, because of 2 reasons –
(1) They mostly contain ppl with “high nuicence value”, same ppl who collect contribution for ganesh festival, and likes. Generally, roadside taporis.
(2) Secondly, I somehow symathize with local CTO, they are non-tchincal ppl; Sify used their reach to get more and more customers, and not providing hem wit any support. And uses smart arguments like “but you paid local operators, so ask them for money!!!”
These are he tactics whch piss me off and I want to teach Sify a lesson for fooling people who trusted them – including consumer like me and buusiness assocates like local CTO who must have been promised a good revenue sharing.
I am thinking. Guess I’ll contacting some consumer forum before I proceed.
– Manish
yacc (Yet Another Complaining Customer) says
BTW, today is 15th consecutive day of “always disconcted” service!!!
Ankur says
Check out the latest status of SIFY case here…
http://blog.guru/weblog/index.php?p=66#comments
And please provide the feedback on the new post…
yacc (Yet Another Complaining Customer) says
meawhile sify celebrates 19th day of *always disconnected* service in my area!!!!
:banghead::banghead::banghead:
Â
yacc (Yet Another Complaining Customer) says
22nd consecutive day of “always disconnected” Sify broadband service.
miz says
“yacc” – i think you did not understand sify’s language properly. they are asking you to look for some other :: Good Internet Service Provider ::.
If you still want to be with Sify, then you can look forward to celebrate
“100th consecutive day of “always disconnectedâ€? Sify broadband service.”
– miz
Ankur says
Yes YACC, you need to look for some alternative, as some alternative will surely be available in a big city like Pune.
And in any case, you can always proceed against SIFY, even after installing other connection.
Just file the complaint against SIFY asap :thumb:
Anushuka says
So did you file any case against Sify? I am a journalist and am doing a story on Sify broadband which seems to be coming uner a lot of fire. So, any information that you can give me will be helpful. Do reply.
Poonam says
it seems that you are going to be famous Ankur! :clap:
Treat treat treat! 🙂
Ankur says
Hi Anushuka,
Yes, case was filed way back in November.
Next hearing is on 09th May, most probably the last.
And the SIFY BroadBand & CTO did not appear, so the decision will be given Exparte.
The case was filed in Consumer Forum V at Delhi…
Case # 1501/2004
Archer
V.
Amit Satija (CTO)
and
SIFY BroadBand
You can follow up the datewise progress at the following SIFY category link and in the above post…
http://blog.guru/weblog/index.php?cat=8
In case of any specific questions, you can revert back at email [at] archerraheja [dot] com.
Thx for writing against SIFY BroadBand :thumb:
Ankur says
Poonam ❗ Don’t count the chickens before they hatch 😉
yacc (Yet Another Complaining Customer) says
I do have another back-up in dial up. How else would I post here?
BTW, This is indeed 30th consecutive day of Sify’s “always disconnected” service.
– Manish
Varun Hala says
hey man, its good high time someone sued theur asses….and this sify shit keeps gettin better and better.
i have the 1 month 48kbps package unlimited. thats what they tell you …well now the new thing is that if u download more than 150mb a day…they reduce your package validity by one day…even if u exceed the limit by one mb!!!!
what the hell….i contacted those buggers and they told me
Dear Mr.Varun,
Thank you for writing to Customercare,let me take this opportunity to express our sincere apologies for the inconvenience caused. This is with reference to your mail, we wish to inform that we had published on our site as per the disclaimer “For all Unlimited packs, if usage exceeds more than 150 MB in a given day, then there will be a reduction in validity of one day for every 150 MB of extra usage in that
day.NOT FOR CYBERCAFE USE. � since it is of shared bandwidth and we had also sent this information to your alternate email id. Kindly bear with us in the interim.
Do mail us for further assistance.
Thank you for giving us an opportunity to serve you !
Warm Regards
Murali Kumar. T
Customercare@Sify
ISO 9001:2000 certified
Have a nice day !
have a nice day….wtf ..what the hell is this
Dear Mr.Hala,
Thank you for writing to customer care. This is with reference to your mail, kindly note that you can check your download limit from your session details. If your download limit exceeds more than 150MB per day even a single MB of higher than limit your one day validity will be reduced.
Do mail us for further assistance.
Thank you for giving us an opportunity to serve you !
Warm Regards
Murali Kumar. T
Customercare@Sify
ISO 9001:2000 certified
Have a nice day !
WOW!!! something has to be done about this…last month my package finished 12 days before its actual validity….and this month im already down by 2 days
THIS IS THEN NO LONGER AN UNLIMITED PACKAGE….IF THEY HAVE A DOWNLOAD LIMIT HOW CAN THEY CALL IT AN UNLIMITED PACKAGE??? :knocked:
Onkar says
Hey!! sify has one new package!! 1gb 1 month, 256 kbps and Rs.650……surprising..
i am using it right now…even though i dont get 256 all times.
onkar
rabanne says
I’m from Bandra (mumbai) and I use sify too. It sucks soo bad!! And it’s sOO frustrating!! I call them like a million times everyday regarding my internet speed, they keep saying shit and never do anything about it. It’s such a pain even getting through to them.. aaaaaaaaaaccckk i need a good connection NOW!
yash says
:attack:lets do it together:attack:F*** THESE B*******:attack::attack::attack::attack:
yacc (Yet Another Complaining Customer) says
Can somebody count??? It’s still down since March 21st!!! :banghead::banghead::banghead:
Clyde says
:banghead:im a frustrated sify user from bombay. the connection i have now is a 256kbps 1 month 1gb package. didnt want to take sify again but pacenet and exatt is too expensive compared to this shit.!!! someone realy sue their asses. u guys need support? come over to andheri east and u’ll find a hundred houses who are forced to take sify every month. letsnail their bums. one more thing… could they pls train their call centre ppl… sounds like they just let heir family handle stuff… one guy didnt even know the full form of ‘ip’.. what losers,…
would like to help u guys suing them here in bombay! just spoke to a customer care guy called ‘narendra’ when asked to speak to his supervisor he happily said that the call souldn be transferred… on asking the supervisors name he said tht is name is ‘mr.charles’ when asked for the full name he said tht he didn have one:knocked: are these guys disonest evil AND DUMB!!! anyways later during the conversation he totally denied tht i had asked for the super…. man they really train their staff like em… bloody liars!!! anyways any help arun… can doa lot from here in mumbai…
Ankur says
Interesting Mr Clyde…
In Delhi… the case is over, just the judgement is awaited. The decision will be ex-parte.
I think, all the persons in Bombay must join in… and sue SIFY :attack:
Amit says
I had a different kind of problem with Sify. They disabled my anti-virus while installing their broadband client and asked to used theirs. I used theirs and my system got infected by all sorts of viruses. It survived for a month and then the hard disk crashed. I have to replace my hard disk. Same thing happened to my friend. And these guys are neither returning the deposit nor taking any responsibility. Their territory manager says that she will call back but she never does.
Sify SUCKS!! Lost more than 10,000 in the whole deal.
Ankur says
Amit:!: same suggestion… there is no solution other than filing a complaint with Cosumer Court against SIFY. And the procedure is simple. Go ahead :thumb:
Ankur says
The latest on the case can be followed at… http://blog.guru/weblog/index.php?cat=8
The summary of the complaint is available at
http://www.blog.guru/sify_summary.htm
Read about the consumer rights at… http://www.blog.guru/law/consumer.htm
Indranil Maulik says
SIFY Broadband should be named as SIFY Rubberband.
They only know to streach the customers nerve and patience. All their claims about their services and products are absolutely false.
how can a broadband connection have a d/u limit. it is like having Tap water being supplied thru river instead of pipes.
Something must be formulated to provide the customer true Broadband Speed connection with no caps or limits of any type or whatsoever.
Ankur says
Great name Indranil… RubberBand :laugh:
Very well said :clap:
Sahil says
SIFY SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ankur says
Big Time ❗
Mine says
I do not understand what are the higher authorities doing for this..They are the one who should drive this..Better they should use higher WORKING technologies which should suffice the requirement..If they do not have resources they should stop the services.
Mine says
Ankur U took good step !!!
Ankur says
Thanks :highfive:
Right:!: it is better for SIFY to close down the services, if they are not able to earn profits rather than indulge in Unfair Trade Practices.
Infact, in the complaint… under “Other Reliefs”, I started with the words… ‘every customer wants that SIFY should close down… and if not possible the following reliefs should be granted’ :smokin:
But god knows… what will be the decision received… let’s hope for the best. And I am ready for the appeal, if the need arises :smokin:
Sridhar says
hi all
i have the same problem 150MB a day
i took the connection on 23rd may 2005 and the package is 48kbps unlimited for 1 month
that is my exipry date was 22nd june 2005
i was not informed of any thing that if i download 150MB a day my expiry date will reduce by one day
and i kept on downloading
and on 14th june 2005 the sift guys called me and said tommorow is my expity date ie. 15th june 2005
then i asked how come the exipry date can be 15th it is 22nd then they inform me about the stuff of 150MB.and i m gona lose 6 days of my 1 month money,today my connection will expiry.can any one help me what can i do.. my email is sridharin2020@yahoo.com
Sridhar says
:no: 😯 😐 😳 😥 🙁
Ankur says
Mr Sridhar:!:
This is a clear case of mis-representation and cheating, you need to approach the consumer forum and claim big compensation from SIFY for Mis-representating package as ‘Unlimited’ and moreover for not disclosing such an important condition :thumb:
alok says
Yeah I totally agree! Sify is the worst thing i’ve ever seen on Internet. I had opetd for their 64 kbps Unlimited Pack of 695 /-Rs. now, after using it for 6 months with whole lot of problems…one day they directly cut 14 days of my Monthly package. When i called and enquired, they said though we have a unlimited pack…it has a limit of 150 MB per day of download….which left me speechless..! So what the fuck do they mean by UNLIMITED when they have limitations? this is pure Bullshit. Also, once due to some problems my connection was down for 10 Days. When it started working ok i asked them for 10 days compensation. that is, I told them to put an 10 day extra period in my package to which they replied ‘ we cant compensate for more than 7 days’. Now u guys tell me what to do. Till date i thought only i had problems but after hearing about this petition I have got a lease of life. Thanks a lot!
Prof. M. S. Narayanan says
Dear Friend,
Without knowing that sify is a fradulant company I took a subscription to sify broadband 48k unlimited pack recently. For the past 10 days the service is simply nonexistant. For the monthly charges paid there is absolutely no receipt given. Currently without any service from them I am paying Rs.450 every month. Please notity the postal address to which I have to send a written complaint. Please give the names of some journalists or consumer activists in Chennai so that I can alert them.
Thanks
Prof. M. S. Narayanan
Chennai.
Ankur says
Right Alok, thanks to the internet:!:
Now its been easy to know… the real truth about these companies and make others aware.
And ofcourse everybody is facing the same problem.
The solution lies in the fact of approaching some consumer forum or Media.
Mr Narayanan, I am from Delhi… don’t have any information about Chennai:!:
But some persons have already approached CNBC uncovered and the channel will take SIFY issue seriously, if more and more complaints are received.
Therefore, everybody email your complaints against SIFY to uncovered@moneycontrol.com. I have already sent mine :highfive:
S.Sridhar says
thx Ankur
hi all
i request all of u to plz mail ur complaints to the address archer has given it has media involved in it then our fight will get stronger come onnnnnnn we have to teach sify a lesson.
M. S. Narayanan says
Dear Friends,
I am M. S. Narayanan from Chennai and a sufferer of Sify BB. For the last 8 days I had no connectivity expect for 4 hours for one day and half an hour on another day.
I think sify is cheating everyone
Thanks
MSN
S.Sridhar says
Ankur when is the court giving its decision
i m eagerly for the company to shut down
good luck:thumb:
Vicky says
Ankur you can also use the point that sify charges (collects) Service tax from the consumers but do they ever give us a bill for the pack or atleast mention their service tax registration no. which is mandatory for any person collecting service tax?
here is the email addresses of service tax directors to whom query for service tax regarding the above issue can be directed.
OFFICER DESIGNATION E-MAIL
N.V.KULKARNI DEPUTY DIRECTOR dgst@sify.com
NAVNEET DEPUTY DIRECTOR dgst@sify.com
M.RAJAIYAN ASSISTANT DIRECTOR dgst@sify.com
Best Of Luck,
Vicky,
Mumbai.
Ankur says
Mr Sridhar:!:
Decision may take another month. Let’s hope for the best :thumb:
Mr Vicky:!:
There is no more scope for inclusion of any additional points now. The summary that was filed last is avilable here: http://www.blog.guru/sify_summary.htm
But you can surely approach the appropriate Service Tax authorities. And you must demand the receipt for the monthly charges paid to SIFY, as otherwise you are left with no proof that you ever availed SIFY Internet service:!:
Vikram says
Iam from Chennai. The SIFY guy here fooled me that we would be given a static IP. Later i realised that it was just the LAN IP. And file sharing is a hecky problem in SIFY network.I switched over to DATAONE when i was experiencing a severe LAST MILE BANDWIDTH problem. He refused to refund me the installation cost too. $ify $hit !!!
Alok says
God when did the last time I posted on this blog? on 17th of this month and guess what….again I am screwed! The sify guys had last time cut nearly 15 days of my months ‘unlimited’ package beacuse of the 150 MB limit! Chalo I agreed and i immediately paid 700 rs more the same day and decided not to download more than 50 mb per day! But now yesterday my balance was 615 rs. and today it has become 200! now i didnt even use the connection for the past two days! how da hell did they cut 10 days? now I am gonna f*** them royally…i am gonna sue tham…i am gonna ask them for compensation as well as well as refunding my installation amount. also am gonna lodge a complaint with the Police! Thats it I cannot take this anymore. Guys any suggestions! from Pune any help?
Naresh says
Even cable operators refuse to produce the bill and they are eating service tax. Most of the Cable operators are refusing for the bill. I have a done a lot of complaints to sify customer care but cable operator refused to issue the bill
most of the Cable operators don’t have sufficient powerback at their end. Power failure at CTO end disruppts internet to all the customers
SUNDEEP AGGARWAL says
:banghead: Hi ! to all. take a sify broadband connection is my very big mistake. :sleep: All time server is down, i call to senior engineer at their head office but no reply. wait i will try, AAG LAGA DO COMPANY MEIN. pehli aag mein lagaonga. :flamed:
Ankur says
SIFY Broadband is a group of shameless people 😛
Last week again their advertisement appeared in Leading NewsPapers and also received a pamphlet with CitiBank Credit Card Statement, by SIFY BroadBand, both claiming as providing Unlimited Connection for Rs 450/- 😯
Which is nothing but a Misleading Advertisement… as there are ofcourse conditions attached to it, which has resulted in… so many new complaints:!:
And it’s now our duty as a consumer… to blow whistles against SIFY, by writing it to CNBC uncovered at uncovered@moneycontrol.com and also write about it… to all the persons you have in your address book. Spread The Word… let consumers know the truth :thumb:
Sian says
Wow, this outpouring of rage is nothing new I see.:!: Didn’t realize there were so many suffering the same issues all over India. I’m in Bombay and have no alternative to Sify in my area. All I can do is switch houses to the other side of town so I can finally get some decent service from a better provider ❗ I begged them to come over to our area and even offered to pay double (desperation, what can I say! I’m a home based worker. I lose major money for each hour of downtime):faint: They had to call Sify and ❓ ask permission ❓ and were refused. So we’re stuck with Sify until we move out. I have ALL of the same problems listed here, except my CTO does not charge me service or maintenance. On the contrary, he’s just unavailable when there are problems. His agent is somewhat helpful but again not always available. Sify apparently upgrades its machines and in doing so upgrades my package prices. It never upgrades its service, which continually disconnects itself and interrupts my downloads, chat conversations with my employers abroad, connection to post things online so that I have to refresh and reinput all the data from scratch. :banghead: Service is miserable. I can’t wait to be out from under it. Good luck to you Ankur. :attack: You have my vote of confidence. :thumb:
Mahesh Pavan.Satavalli says
sir, May i have the details of 2 mb broadband service providers available at Hyderabad. I m now using 512 kbps of vsnl.
S.Sridhar says
hi all
i m from hyderabad ,me and my friend r planning to file a case against sify broadband ,is there any one from hyderabad suffering sify connection who would like to join us please mail me sridharin2020@yahoo.com .u don’t need to pay we r taking care of every thing. so please any one from hyderabad contact me throught mail.
Ankur says
Mr Sridhar, that is a good decision…
Do claim compensation in lakhs.
Good Luck :thumb:
Ankur says
TRAI says: “If operators don’t meet the quality parameters, we will prosecute them and that includes directing the licensor (government) to impose a penalty on the defaulter,‿
Read out the NEWS here…
This means… time to complain against SIFY BroadBand to TRAI :thumb:
ravindra says
hi all
just came across this forum. I am in Hydrabad and frustrated with the service of SIFY.:banghead: This month to my surprise someone used my sify account and downloaded so much that my quota got filled and account expired. :banghead:
I am sure SIFY guys are involved in all this as the userid was binded with MAC ID of my machine. I have all the session details with me and so far as usual no reply for lazy sify.
please help me out. what should I do?
ravindra
mohammed says
hi guys
i’m from bombay and from what i’ve read on this forum i too have been facing similar problems, i’ve a 128kbps package (min. browsing speed 94kpbs and download speed 11-14kpbs as mentioned by their sales exec.) but during the day the speeds vary from 14.4kpbs to 119kpbs, been complaining for past 3months, all the engineers do it come to my office check the connection admit to there being a fault and then vanish. i’m in a good mind to sue the pants of these ass%$#%, everytime u call them they promise to look into the matter…….i’m still waiting and waiting for some solution and yeah one of their exec. told me to get some other connection if i’m not satisfied with them…
if there is a way for me to get more ppl from bombay, do let me know…….if it can be turned into an all india case against them, maybe even get it in the newspapers
mohammed
Gautam Sengupta says
I have the D256 package, and I don’t pay a paisa to any CTO. I renew my subscription directly through SifyMall. Recently my CTO decided to act smart and disconnected me. Predictably, Sify sided with the CTO. I lodged an FIR against the CTO in the local police station and sent a pre-litigation notice to Sify by email. My connection was restored faster than you can imagine, and I suspect that now I get much service than you guys do.
Guys you got to get organized and stand up for your rights. You should be willing to spend some time on this and money, not only for your own sake, but for the sake of improving the general state-of-affairs we are forced to live with. Things are so bad for all of us only because we tolerate anything and everything. Don’t crib, stand up for your rights, and fight back collectively.
Nikhil says
You’re doing what I’ve been wanting to do for months now. There is another thing that you may look at – Sify doesn’t mention on their website that “Maintenance charges are extra”. Secondly, they claim that their rates are inclusive of service charges, while the LCO claims otherwise. Sify doesn’t mention a fixed rate for the services, and the customercare executives tell you that maintenance charges are extra.
Link: http://mixedbag.blogspot.com/2005/07/about-sify-broadband.html
well wisher says
The guy you should be talking to is ravi_garg@sifycorp.com
S.Sridhar says
hi all
i heard from my friends that the 150MB a day rule for unlimited package is only during 8:00am to 10:00pm and on other times there is no download limit, is it so please some one let me know.
Ankur please check it out.
Ankur says
Ravinder:!: Why not register an FIR with your nearest Police Station.
Gautam is very right :thumb: … an FIR with Police is very effective against such culprits.
This is really what is required….
“if it can be turned into an all india case against them, maybe even get it in the newspapers” – Ravinder
“Guys you got to get organized and stand up for your rights. You should be willing to spend some time on this and money, not only for your own sake, but for the sake of improving the general state-of-affairs we are forced to live with. Things are so bad for all of us only because we tolerate anything and everything. Don’t crib, stand up for your rights, and fight back collectively.” – Gautam
Ankur says
Right Nikhil:!: This was included in the case.
Mr Well-Wisher:!: This is really funny… that you are sitting in Canada, still you know where the SIFY users should approach 😛
Mr Sidhar:!: only existing customers can verify this condition…
Aseem says
Hey Ankur when is the verdict of your case going to be announced.
Ankur says
Aseem:!: Hopefully within 10-15 days.
Ankur says
This is the 200th Comment on this post :clap:
The fight will continue :attack:
News dated April ’05: Sify Ltd has reported a net loss of $7.05 million for the year ended March 31, 2005, as compared with $8.51 million in the previous fiscal.
I think it is better for the company to close down when it is already incurring such huge losses… than try to minimse losses by indulging in Unfair Trade Practices and harassing customers 😛
Ankur Kumar says
Dear All,
I am looking at a broadband connection at my place in bangalore, but need your advice which is better. Airtel doesnot service my area,:?: and the rest seem to have a reliability issue. like sify and tata indicom!!:banghead: HELP
Riaz says
Hi Guys, r u still quarrelling and fighting against the bad sify service???
I moved from Sify to AirTel for the 2 months, I never called them for any complaint about DSL connection and did not face any downtime. If I call Airtel customercare for any query, my call is being answered within a minute. Now I feel peace of mind with AirTel.
Please take all action against Sify, hope they will come up with a message “We at Sify, are unable to provide a better broadband service for our customers and we tried to cheat them but they forced us to close our business permanently”:guitarist::party: – when they will announce this message yar???
ravi says
**** sify brodband :attack:
amit says
:banghead: Sify is THE crappiest of all, They charged my credit card and NEVER ever renewed my account. I have followed the case for past two months – TILL DATE – Nothing. Sify says they will call me – NEVER called me to follow on case.
Secondly,Earlier( a month before) I could not go online for at least 10 days . What the F***. Did I pay for this. N number of calls, and no response.
They are real crooks.
DO WHATEVER DO NOT GET SIFY.
amit says
I renewed my account through credit card two months back and they have not renewed my account as yet. I am bloddy pissed. After n number of calls I knew I was going no where. Since sify said – It is not responsible for any of the ONLINE PAYMENTS. WTF
Ankur says
Read here… http://blog.guru/weblog/index.php?p=98
what the court has to say after so many months of waiting 🙄
vikrant says
i have sify connection with 128kbps unlimited.
due to error connectivity i lost my 7 days.
i asked for to get my 7 days back sify engg.
says that he is not sify’s responsiblity.
but my local service distributer of sify give me
7 days pack free.
dont u think is is sify’s resonsiblity?
and sify deduct the acconut of lost of seven days
the qution come across that it is really unlimited pack
Ankur says
Right:!: it is not unlimited Pack, though SIFY is issuing advertisement as offering Unlimited Packs. Which is clearly the case of “Misleading Advertisement”, well within the purview of Consumer Forums.
Ankur says
Anybody willing to join in for a joint representaton to TRAI at New Delhi against SIFY ❓
And whoever has filed any case against SIFY, please update about the status here or through email:!:
Amit says
Ankur, I went through your web site ___________________________________________
Take care.
—–
Sorry! I have to edit your entry Amit, because you are showing a way out to SIFY instead of helping me.
And I am not a technical persn, so if you have specific points, better email me. Thanks
AMOL R BHALERAO says
HALLO DEAR SIR,MR AMOL HERE TO THANKING YOU FOR PLACING US A HUGE SIFY BB OFFER IN A FUTURE TO JOIN
TO GET A HUGE DESIRE IN SIFY BB.
THANKING YOU
YOUR HONEST & SINCERE
MRAMOL
raja says
i have bought sify 128kb UNLIMITED 2months pac. on 3rd aug. 2005. i downloaded about 1GBin 4days .and now left with only one month time for the pack to expire. i guess they are the biggest cheat.why they want 150ml cap for an unlimited pack better they call as 150mb/day pack.i dont have any other alternative in my location. as soon there is an alternative sify gone.
Amit says
I am watching …
Amit
Amit says
:rotfl: I just checked customercare.sify.com and checked my case logs – Each sify representative has written same – “pls do the needful at the earliest” anybody interested in checking that out ?
Come on gimme a break.
I love sify for being funny thug.
saurabh goel says
Hi,
I am also troubled by Sify and their CTO. The connection speed is very poor, the uptime is utterly bad. There is no power backup.
I wrote emails to everyone who is listed on their website, including the ceo coo etc, but they dont respond. What else can i do to get my money back?
Can I use consumer forum for it?
Thanks.
Ankur says
Ofcourse you can file the matter with consumer forum… go ahead:!:
Already many cases have been filed in many different cities. Good Luck:thumb:
Keep the copies of all the emails or letters sent and also keep the track of complaint numbers registered with SIFY. Try to collect as much evidence as possible.
Get back for any help in preparation of the case 😎
Nikhil says
A couple of things, Ankur:
I’m sure you’re aware that the package name has been changed to ‘Family Pack’ from ‘Unlimited’. Sify Customercare has also started saying that the connection will be fixed within 12 “working hours”, now, instead of 12 hours.
They have also upgraded the packs, as of this month, and are charging Rs.50/month more than before. The Rs.450 pack, which was earlier minimum, is now Rs.495, and 48kbps has been upgraded to 64kbps. While this does entail an improvement in speed, it is not restrictive practice to change a plan and force a consumer to pay more?
From what I’ve learnt, Sify does maintenance only after the CTO point, and the consumer is at the mercy of the CTO from thereon. Since yesterday was 15th August, the CTO was shut, and the connection problem was not addressed.
What I want to know from you is – how does one prove that one is a customer of Sify if one doesn’t have a bill from Sify for the same. And is there any means to check case logs online? I couldnt find it.
I made 19 complaints last month, three already in two days this month.
Tired of waiting “for” Sify Broadband.
Ankur says
Thanks for the update Nikhil 🙂
I don’t use SIFY services anymore, so no idea about the logs they maintain, etc. Maybe some current SIFY user will be able to help you in this matter.
Nikhil says
How’s the Uncovered thing coming along? Or are they :sleep: on it?
So which ISP are you subscribing to now?
Ankur says
Have to hear from ‘Uncovered’… it will require more effort to get the things going.
I am subscribed to Hotwire now but soon will shift to MTNL.
Hitesh says
hi there
i am hitesh from hyderabad (an existing sify, so called “broadband” user.
i was really happy and delighted to read all the comments on this site and felt happy to see u r taking intrest in this matter, i have a complain too to discuess
i am also suffering in all the ways mentioned above. but the most frustrating thing for me was on saturday when lost some money on my online exam. i was in the mid of my exam and the connectivity was lost the exam time elapsed and i lost my examination fee. plus a remark in the ratio of no.of attempts and cleared.
i was helpless at that time but now i am happy to see that i can do some thing with ur help
thanks for the encouragement:clap::clap::clap:
& best of luck for ur case & sure to see it in your favour :thumb::thumb::thumb:
Ankur says
Thanks Ritesh for your support and comments 🙂
…sad to know about online exam…. really SIFY connection is the most unreliable:!:
Hitesh says
thanks for replying
any way i had some spare time so i blasted them without a rifel they lost a few new connections and everyones mood was gone in the first hour atleast. i am a sadist isinit?
tell me if i could do some thing for u bue
loots of goodluck for the great work
Pawan Sharma says
I renewed my account with sify and made a payment of Rs. 594 (including Rs. 99 as maintenance charges, mentioned nowhere but still charged)for plan QAU1 but my account was renewed with plan AXBX (costing Rs. 450 + Rs. 99). The receipt for the payment made was also not given to me.
I lodged a complaint against this but no action has been taken till date although I was assured that my complaint would be resolved within 24 hours.
This proves that Sify is indulged in unfair trade practices and they should be punished severely in order to save the interest of the consumers.
Ankur says
Thanks Hitesh, I will let you know… 🙂
Pawan:!:
Welcome Mr Company Secretary to the SIFY Club:!:
That is really how SIFY makes money… by indulging in Unfair Trade Practices :yes:
One more thing… after a comment is made, it goes into moderation, so you need to wait for the comment to get approved before it appears:!:
Raj says
Hi,
Sify is the worst service provider.I am really pissed of with there connection. After taking the connection i only got frustration ,tension and never got correct connection.
Problems with sify:
1 Not even a single day connection will be there fully
2.My mobile bill for the complaint has gone more then the monthly recharge amount.
3.The local operator ramesh is an a** ho**.
4.After so much of complaints they will come and fix it up which will work only for couple of hours after that you should go again and call them up and waste you talktime more then 10 rs only for the hope that you can get connection after 2-3 days which will work for another 2-3 hours.
There is local operator Ganesh Cables(Rajajinagar,Bangalore).Please scold them on phone 94482817940.i dont know how to sue them up.I have lost lot of money because of these people.Please let me know how can i fill a case against them.if any body already filled case then that would be great.I am from Bangalore and my number is 9845270306.you can contact me at sipoyraj@yahoo.com They really made my life hell.
Does anyone is out there to help me out.I am ready to file a case against these people.
I have taken connection from last two months and not even a single day the connection was proper.
Thanks,
Raj
Rococo says
Anyone here living in Outram Lines???? I’m getting sucked in this Place.:banghead:
Sharath says
I am quite happy with my Sify connection actually. Have had it for a year. (Was eaqually happy with my Airtel BB as well.) All I can say is that if you have a problem, then ditch the provider. Its not that you don’t have a choice. If the company has made false promises, then take them to a consumer court for being misleading.
rahim says
hi my name is rahim,
i bought sify very recently
i am from chennai
in the beginning i thought i am the only person to get bad service and after looking to ur forum i came to that its not my OPINION its the company is bad.i had already renewed my connection of Rs.540 thrice in 1 month cause the kind of f***ing service they provide n the kind of customer bulshit(service) they give i think it doesnt worth getting sify.
sify is the only company which charges installation charges of 1500 which i had to pay n moreover it is non refundable….wen i came to know this i was so pissed off that i ad to write a mail to the manager……but same shit as usual…..even the manager was a b******,,,,,,i really appreciate u for starting the forum n u can let me know if i could be of any help.
thank you
rahim
amit says
I am still waiting for my internet connecttion to be renewed for which I paid 2 months back 🙂
This September 3rd It will be 3 months :sleep:
Rahul says
I recently – out of curiosity checked out SIFY network(s) –
Anybody who wants username and passwords / ip address / mac spoofers .
Nilachal says
I am using sify more that one year.Their service is very much inconsistant.They have hidden condition which they never reveal.Recently I have renewed with 256 kbps and tried to download a big file.After that I have found that my validity decreased 14 days.I have spoke with helpdesk and I have been told that I downloaded too much.My question is why should I take broadband if I can’t dowload much.The future of broadband is india is very bad.
Rahul says
Plan 64 Kbps – “UNLIMITED”
Reality – 150 Megs a day for 30 Days – If you Exceed 150+25 Megs they reduce a day – so 200 Megs reduces 2 days
So its cheating – If they reduce a day for which I am entitled 150 Megs – That too gets reduced to 25 Megs – If you understand What I mean.
So Fair Calculation for 64 Kbps CHEAT plan is
150 Megs x 30 = 4500 Megs a month – WHICH IS NOT UNLIMITED.
They should clearly specify that it is Approx 4.5 Gigs – No MORE downloads after that – IT IS NOT UNLIMITED.
Did TRAI or some other telecomm regulatory body put a mamimum limit cap to sell this package as UNLIMITED.
It still lies in purview of Consumer Courts unlike They said earlier –
Ankur – Just show them this calculation – This will get you more miles then you can expect.
Second, As Amit Said – Non Renewal of Account
Thirdly as somebody said – SELLING RENEWALS without Receipts.
If you care for more – lemme know.
Rahul says
Hello, This one is same in series –
I recently bought a laptop – I HAD to use different IP Address, Different username, and had to bought a NEW plan to go online.
Well, then Everything messed up. SIFY did something real serious and damaging.
Technically speaking – In their new client – They have SO- CALLED Firewall . In layman’s term – FIREWALL SHOULD BLOCK ALL PORTS. Sify had me disabled me Norton (F***ers) and somebody remotely managed my computer through those open ports – and My Email addresses were transmitted without me knowing.
Dont ask me How I know it.
Simply go back to Consumer court and tell them they are delivering product – which poses security threat and data loss threat.
And Then we have got somebody here who says his internet is just working fine – right . That guy is pure happy – Sure – JUST ASK HIM TO DISABLE ALL HIS FIREWALLS AND stick to SIFY FIREWALL.
And rest assured – Guranteed after his week – He will have the best collection of worms on internet. Its personal gurantee.
It that guy is really so contended with Sify – I hope disabling all his firewalls and posting his IP Address wont hurt much – right – because he will always have sify to protect.
Sify wont run with root account on Linux/unix . Its a clear security threat. Want more details on that ?
RALPH FONDA says
HEY YA PPL ,
HI I WAS JUST TOLD BY MY FRIEND THAT THISSITE WAS ALL ABT SIFY’S CHEATING TO ALL THE CUSTOMERS.
I HAVE VISITED SUSHUBS SITE TOO.
BUT I HAVE A VERY IMPORTANT POINT TO SAY .. LISTEN TO IT VERY CAREFULLY ..
SIFY SUCKS REALTIME BUT WHAT OU DONT KNOW IS U CAN ACCESS ANYONES ACCOUNT <------- I MEAN ANY ONES ACCOUNT JUST BY CHANGING UR OWN IP TO HIS <------.. I REALLY MEAN IT COZ PPL HERE ARE USING THE SAME THING.MY ACCOUNT WAS OVER 15 DAYS BEFORE THE SET EXPIRY DATE. SINCE I WAS IN COLLEGE STUDYING SOME ONE USED MY IP TO GAIN ACCESS TO MY ACCOUNT AND FINISH IT IN 15 DAYS.. SIFY IF UR ARE GONNA READ THIS I MUST SAY IT REALLY FROM THE BOTTOM OF MY HEART THAT ABHI TO GAALI BHI NAHI BACHI HAI HINDI DICTIONARY MEIN TUMHE DENE KE LIYE . AGAR MAIN GAALI BHI DOONGA TO WOH GAALI KO GAALI DENA HO JAAYEGA ..
RALPH FONDA says
HE HE SIFY SUCKS
RALPH FONDA says
HEY ANKUR DO ME A FAVOUR TELL UR VAKIL TO RIP SIFY’S a@# rEAL GOOD ..
RALPH FONDA says
TO JUST USE ANYONES ACCOUNT U HAVE TO CHANGE UR IP TO HIS AND THATS IT. UR IN ..
AND THIS IS A VERY SERIOUS SECURITY FLAW IN THE WHOLE SYSTEM.MUST BE CORRECTED AS SOON AS POSSIBLE COZ I HAVE ALREADY LOST 15 DAYS OF MY ACCOUNT DUE TO SOMEONE USING THE SAME METHOD TO ACCESS THE NET .
Pooja says
Mr. Ankur,
Plz let me know wat excatly hpnd in ur case against sify…how much relief and compensation u got …i m facing d same problem from Hotwire for last 2 months n no action has been taken by either hotwire or my LCO…even hotwire customer care center now has refused to take my complaints against LCO saying not their faults nor their are ready to take any action against him…PLZ sugesst wat r d remedies availbale to me…wat woud b bttr option filing a consumer case or criminal one can also lie…
Regards,
pooja
Ankur says
Everybody is right.. there is no Unlimted Package… SIFY is openly cheating customers by misrepresenting packages :yes:
Better will be… if we all jointly write to TRAI against BroadBand companies like SIFY. Because media companies seem to be of no help, as they earn revenue from big companies like SIFY… that’s why they are reluctant to write against SIFY.
Ankur says
Mr RALPH FONDA, you have raised a very interesting point. Thanks for the info :thumb:
Ms Pooja, I will email you… but it will be better to file a criminal compalint too. As the effect is immediate:!:
Also read the post… SIFY inspires Hotwire
RALPH FONDA says
HEY THX ANKUR , I WOULD LOVE TO SHOW YOU PPL HOW SIFY DOES CONNECTIONS IN MUMBAI.ALL THE WIRING AND THE HUB CONNECTION.THE MOST FUNNY PART IS THE BUSINESS ASSOCIATES WHO COME TO REPAIR ANY PROBLEM IN THE LAN CONNECTION ALWAYS HAVE TO GET A SHOCKING TRATMENT FROM THE SIFY BOX THEN WORK AHEAD .
saurabh says
I also faced problem with sify for long. Finally I was contacted by Thomas from Sify, Chennai. He is apparantely the head of customer care. He did try to help me out by getting his team talk to CTO and also come to my house to fix the issues. Finally when they could not, he did reimburse by remaining money. May be he can help rest of us too. Please get in touch with him at thomas_premanand@sifycorp.com
Hope it helps.
Thanks.
Pooja says
Thanks Ankur. Kindly tell me under which provision I can file a criminal complaint.
Ankur says
Mr Ralph:!: Shocking Treatment 😯
Ms Pooja:!: ofcourse it will covered under Indian Penal Code. But as you have not been specific as to your complaint…. I guess if its some sort of Misrepresentation like now-a-days Hotwire has also started cheating in the name of “SHARED” packages, in such cases… Section 418 (Cheating with knowledge that wrongful loss may ensue to person whose interest offender is bound to protect) will be attracted.
And in case, its just poor service. Then you need to file the complaint with Consumer Forum for Deficiency in Service. Good Luck :thumb:
Archer says
Read the recently released new tutorial…
Teach Yourself SIFY BroadBand in 4 easy steps :clap:
Everybody also check out the Cyber Law site @ http://www.CyberLawyer.in
sudarshan says
hi! guys! iam using the so called sify broadband(shared 64 kbps) unlimited package(u cant exceed more than 150 mb). even if u dont exceed u wont get the normal speed.
does anyone frm chennai uses sify? i want to know their feelings abt it.
Pradeep Nalluri says
HI,
Nice job.
I raised my complaint about frequent disconnection on 2nd september and the customer care cell have given me the complaint number 2399635. I have been complaining almost everyday since September 2nd that I’m not getting interenet or I have packet loss of upto 70%. Yet no action has been taken yet.
Their Hyderabad Technical head Mr. Srinivas Chary has promised on 11th September to extend the valdity of my account but yet no action have been taken yet. When I called the customer care again today to find out what they have done to increase the validity period, they simply to my chagrin notified me that complaint is closed and the issue is resolved. What about the the time I lost due to non availability of the service? Who will compensate me for that? I already note to Times Of India once and yet sify has taken no action yet. Pathetic Lousiest broadband in the whole world.
Can we start a online petition saying why sify is the lousiest service?
Aritra says
Sify is exploiting us .. and these local operators always blames SIFY whenevr anything goew wrong . they should be held accounatble ..
Ankur says
Right Aritra… the blame game continues and the customer is tossed in between LCO and SIFY 🙄
Rahul says
Hi Ankur,
Just checked out your new website –
Remove Unstatic IP – It doesnt holds much water –
you will spoil entire sport with this point.
Moreover you can make new point with heading “Sify Client”
Sify client sends heartbeat signal to specified ports on Sify Servers and listens on Specified ports.
Anything goes but listening on my computer ie is acting as incoming server – can be readily exploited with buffer-overflow and fragmented packets. And Firewall doesnt offer much protection in that case. Since the ports are explicity punched open in Firewall.
Ankur says
Hi Rahul,
Thanks for your comments and suggestions 🙂
P.S. The link provided for “Teach Yourself….” is not my site. Just the link has been provided at the bottom as http://www.sifycase.org
But I am in no way related to that website :no:
Rahul says
Pradeep,
You know what …
I had same problem, Called Sify at least 10 yup – Over ten times -I have got different instance/case #’s. And to my dismay – I found all kinda crap on Sify Customre care website – For example – Sify Tech/Local LCO says he Called me – *** They never ever called me – Till date**** STATUS – CLOSED ????
Local Cable Operator said – My complaint had been attended to **** Nobody has ever showed up – leave alone a phone call *** STATUS CLOSED – ?????
Gimme a break from these blatant lies.
So, What I did – Got it disconnected after I had called 100 Times. That was the best I could do – Calling Sify and waiting for their tech to attend my call – approximately takes 5 minutes – and describing my problem from scratch and none of those Assholes understand a word of english – neither do I sometimes … since connection is exceptionally bad and to top it their tele-representative is often at times a non techie and has heavy south indian accent.
So Entire process may take approx 20 minutes – Since they put me on hold for over 10 minutes on majority of the calls to CHECK STATUS.
So – 20 minutes x 100 Calls – 2000 Minutes computes to 2000/60 hours = 33.33 hours on phone
Spending Approx 33 hours on phone and to top it I had to pay for phone bill. I dont think I deserve this kinda service. I pay for internet connection and have to pay my phone bill and have to spend time – to what end result – A connection which doesnt works.
I switched over to MTNL – Agreed its bit expensive – and once in – say 15 days it wont connect – But I am happy. Because I works the way it should. I pay only for what I use – Fair enough – No False promises of unlimited usage. Speed is good – 256 Kbps. Do I ask more.
With MTNL – I can check my usage. At least I am not agonized by non working internet connection.
I have lost quite some money with Sify . The Sify CEO should be hanged by his balls.
Rahul says
Ankur,
Is SifyCase.org not your website ?
I checked out – It appears that it IS your website – Same Phone # and address 🙂
_____ Lawrence Road,Delhi 110035 :
Telephone # : ________
Ankur says
Rahul, I thought you were talking about the Flash presentation… :smokin:
Yes, http://www.sifycase.org is my site but it only represents… what was submitted in the court and therefore can’t be changed 😎
I register that domain… because some Web-Domain company was offering a Domain free for one year…
I am also using MNTL… no disconnection problems and no more calls to LCO again and again, it’s cool.
MTNL’s ‘Night Unlimited’ Package is great… unlimited night download @ 256 KBps takes my doanloads to 3-4 GB in a month 🙂
unrest cure says
HOW I GOT SIFY TO GET TO WORK
It was quite simple, at the end of it all. 19+ disconnections in a month, plus poor customer service. I had been facing problems for two months – frequent disconnections, et al. The Technical team in my city had been sleeping – never contacting me. The CTO was useless, and kept lying. He blamed Sify. Sify blamed him. Finally, I’ve hit upon a procedure that works:
Building the base:
1. Take a complaint number for every complaint that you make.
2. Complain separately for complaint against both CTO, and technical team.
3. Ensure that you take note of date, time etc. And take names of each customer care executive each and every time you call, and not dates and times for each, as well as their responses. Preferably use an Excel sheet for this purpose
Creating a database:
Google for “@sifycorp.com”. Take a note of as many Sify email addresses as you can. Get more email addresses from, perhaps, this page.
Hit them hard
Write a detailed email, with each and every complaint detailed. Send it to each and every one of those email addresses. Some might bounce, but a lot will not.
Follow up incessantly
If there’s no response in three days, send another mail, with reference to the previous one. Again, type out your grouses and tell them that you’re going to inform everyone you know that sify sucks.
Again, if no response, mail everyone and tell them you still haven’t received a response.
I didn’t need to mail more than once. I got five calls, two from Chennai, two from my home city, and one from somewhere else. Twice, the technical team visited me. I got compensation for time lost. It worked. I’ve only had a disconnection twice, for three-four hours, over the last one month.
vivek says
Thnk god. I’m saved by reading this. How bad is service :laugh:
Gr8 works guys against such BAD service.
Rahul says
unrest cure – Dunno – If you are from sify.
What do you think a normal customer would do ?
In my case I was not even able to go online.
So How would I search for sifycorp emails?
And keeping track of all case #’s Dates, times,tech representatives – making calls, sending mails after three days – doesnt make much of preferred choice.
And keeping track of 19+ days when you could not go online …
Its simply asking for too much for a Normal internet user – I bought internet connection and it should work outta box – I am not asking for more.
And Sify behaviour is consistent with all customers so I know I am not the isolated one here.
Amit says
As I read a few cases here –
Firstly – Upon “successul” connection (Its a big acheivement if you get connected) Sify client launches Sify home page and Sify popup which is approximately 200 KB of Data (which is reduced from your account)- Calculate it for 30 days
– 200 KB x 30 Days – 6000 KB
– 6000 Kb / 1024 = 5.8 Megs a Month
So – Approximate is 4.45 Gigs less 5.8 Megs.
And When this 5.8 Megs is calulated for all Sify BB customers – Its big number
If Sify has 1000 Customers in Delhi –
it is 5.8 Megs x 1000 Customers = 5800 Megs that translates to approx 5.7 Gigs of Data just for Delhi –
Calculate it for rest of cities with actual Customer #’s figure will be far higher.
——
Somebody else said that Sify ENGINEER came to install Broadband and he was fascinated to see ping -t 🙂
In my case this ENGINEER went up the Electric pole and did Ethernet cabling and all what not . This ENGINEER tried to ping local server – without even specifying a static IP address – when in EFFECT LCO was using private static ip’s.
———
World Class Customer care – anybody who is interested I can give you my User Id and password – and they can checkout their World class customer support website. So called Technical Officers are rude – one even said – this is the way we work – If you are not able go online Its your problem – I said Okay , I will take the blame rather readily [happily] Since – It was me who made crappy choice of getting sify.
—-
Internet renewals were a lot hassle – that motherfucker LCO would come and ask me money WITHOUT EVEN RENEWING the connection. Gimme a break.
They Charged my credit card and never ever renewed it … 🙂
—
Speed of 64 Kbps – I have used dialups and broadband abroad – and TRUST ME – their dialups are faster then this fucked up broadband – and are cheaper as well. My Cellphone had WAP access which again was lot faster than this crap.
—
somebody rightly said sify is not capable of developing broadband software – Since Jan 2005 they had version 2.03, 2.5,2.51,2.6,2.7,2.71,2.8. Just proves they know their software just doesnt work. Probably they have chinese programmers.
SIfy will do well in China – where they have restricted internet access. It may do well in India but will do exceptionally well in Bihar and like states.
—-
Rest else is hisory as probably everybody here got sify disconnected – so did I.
Meantime – By the time I got MTNL –
I had the eternal pleasure of not able to go online – that too with out Sify.
Man – that was releif – I didnt have to pay for being Offline.
And I spread the word – and none of th people I know has Sify. I feel proud of job well done – job of preventing them from agony of World class customer care.
:party: :guitarist: Now I am happy
kundan says
hi archer
i am also suffering dispute between sify broadband and local cable operater. they run own rule and cable operator dnot short out my complaint soon. they cut internet conection without any information.
give me address where can i complaint this matter
Prashanth says
this was exactly the place i was looking for to burst out my anger at SIFY Broadband…. i’m bugged of the BB101 error wish i keep gettin every f***in day.. the customer care ppl suck and are very irresponsible…. i’d love to be part of any movement which will hurt SIFY…. those f****** need to give all are hard-earned money back….
Rahul says
Guys – Lets wait the day Sify close – you guys have a party due that day – I owe you guys that party –
“unrest cure” – I checked out your comments on few other websites – probably you DO work for sify.
unrest cure says
Geez….you give people a solution, and they think you’re one of the bad guys.
Rahul, if you read my message properly, you’ll see a lot of hit and trial work involved. This is what worked for me. Now, threatening Sify CC that I’ll do this works for me. If you try it and it works for you – GOOD! If it doesn’t – TOO BAD! I’m just trying to help other people who’re pissed off with Sify.
You can either take them to court like Ankur, you can make life hell for them by doing what I did, or you can do what you’re doing. We’re all normal customers here, and we’re all pissed off. Just that some of us are looking for solutions to this problem. Whatever, man. Just don’t get abusive by calling me a sify person, okay?
Rahul says
unrest cure – I DID read your message carefully –
IF ONLY you could tell me – How do I get SIFY email addresses when I am not able to go online ???
And If you could tell – you made their life miserable – This SIFY connectivity was entirely UNFORESEEN – I do not want to equate it to something unrelated or give analogies.
Plain and Simple – I buy a connection – It should work – there should be no condition which implicitly says – Its either Sify’s Life as Hell or My Life as hell.
If It all does say this – UNREST CURE – you will agree that SIFY’s CHEAT :highfive:.
unrest cure says
Dude – I’m not disagreeing with you. I say exactly what you’re saying, to the customercare people.
If my connection isn’t workin, I’m going to do something to make sify get to work. I can either sit at home, and keep calling them up and getting the same answers, or I can make a lot of noise by going to a cybercafe and mailing everyone. I’d rather force them to work than say that “It should work” and not do much else.
C’mon – whoever’s reading this…make some noise, people. Get these sify guys to take you seriously. mail them, mail everyone. Don’t just get taken for granted. Here you are, all angry about a connection that isn’t working, and there’s Sify, building a brand image by spending money on advertising instead of improving the quality of their service. The only way you can put an end to this is by making noise. Mail the sify people. Google for sify addresses and mail everyone the problems you’re having with sify. Mail everyone you know, and tell them not to take a sify connection. Start a campaign. Don’t just sit there!
Ankur, why not start an online petition to be sent to TRAI and Sify?
Senthilkumar S says
Hi archer, Prashant, everyone. I am from Bangalore & my serving CTO is Net Communcations. I wish I had read this weblog before taking a Sify broadband connection. I paid Rs.1000 advance in July ’05 & my connection was activated in Oct 1st week. In the last one week, I hv been able to use the service only once. Rest of the days the error code BB101, unable to connect to local network greets me. Complaints to the customer care are of no use (somebody said parrot like answers, bingo). These morons should be taken to consumer court. I hv now stopped payment of the balance amount & even willing to forego the original Rs.1000 instead of continuing with this shitty organisation Sify. I am planning to move consumer redressal forum soon…anyone willing to join?
thanks, Senthil
Shreedhar says
Hi Friends!
I am a resident of Pune.Actually I know very little about thses internet connections.I need your help.Will you plz tell me the difference between BSNL BROAD BAND and SIFY BROADBAND?
From all the things stated above its for sure that I’ll not opt this SIFY connec.But tell me what should I go with.I will b thankful to all of you if you guide me for this connection thing.
Thank you.
vipul Sachdeva says
Hey I am Vipul from delhi and am seriously tired of Sify. I am having this connection from say 4-5 months and am terribly pissed off with its services.
The first Question i think why is it called BROADBAND?? Tats 256Kbps acc to TRAI tats bullshit
And Day before yesterday my account had to expire on 2nd November and yesterday it was showing 26th
I called Sify Customer care and they were making all kinds of excuses u crossed 150 mb and 25 mb 1 day blah
I told them that i am aware of the unlimited period ie.,10 pm to 8 am and i downloaded everything in that period of time
Then started with the session details i said F*** u , ur system is screwed up
Then they told me to contact on their email and its just sending an autoreply as usual!
SIFY SUCKS REALTIME
THEY TRAP YOU WITH ITS LOW PRICE AND SHITTY PACKAGES ENGULFING U IN BOOBY TRAPS OF 150 MB LIMIT
SIGN ME IN FOR PROTESTING SIFY
CONTACT ME AT MY EMAIL ID
THANKS AND BYE
Simranjit says
i truly appriciate what archer had said for sify
as a cafe admin of sify iway nodoubt the speed of sify broadband in sify Iways are comparetively enough good, but the service they provide for home example sify gold connection and etc are blog stuff, extremely degradeing the name sify
unrest cure says
Well simranjit, this is the true picture. It’s not like Sify doesn’t deserve it. We’ve have an enormous amount of trouble with Sify, and they go about calling themselves India’s No.1 ISP. If anyone’s lying, it surely isn’t the Sify customers who have commented on this blog.
I suggest you try talking Sify into taking their business a little more seriously and delivering what they promised instead of accusing us of “degrading the name of Sify”
Ravi says
Lots of valid points have been made in the case..
Im a so called unlimited 64 kbps customer and
have experienced most of the problems mentioned.
Im glad you have taken up the cudgel on behalf of a lot of users and I hope this helps in making their packages more transparent and improving services,
Gautam Sengupta says
Friends,
I am about to approach the Andhra Pradesh High Court against Sify Ltd., primarily to strike down the illegal “maintenance charges”. I would like to know how many of you would be willing to file sworn affidavits in support of my plea. Filing sworn affidavits will cost some money and take some time. So send me your response only after due consideration.
Best,
Gautam Sengupta
pardeep sharma (Chandigarh -Mohali) says
:thumb:Pardeep Sharma
HIG Flats #251, SECTOR 71,
SAS NAGAR-160059
NORTH INDIA
Phone Res:+91-172-5094087
FAX:+91-172-667770 , 2270363
Mobile:+91-98151-82299
email:pardeep39@hotmail.com
http://chandigarh.nic.in/frind.htm
Dear Friend,
I am contacting you for the reason as sify should close their operations in Chandigarh and Punjab and as non of their chandigarh office behave and there is no sincerety and work culture and what to tell about mohali CTO mr Perminder singh who is not fooling him self by thinking him self a white house president bush.Please do convey my comments to higher bosses and let sify should see the their work culture improve and or something will be their in largely in interest of internet users in mohali who are up in arms against this so called perminder singh of mohali (phone number+919815766022) is on verge of vanishing point so as sify…bull shit to all the top bosses of Sify..by sitting in A/c rooms and by travelling in big cars does not reflect any sincere efforts of these people…
bye
pardeep sharma
26th oct,2005
Amit says
Gautam – How much its gonna to cost ?
Secondly – Is Andhra Court going to accept plea[whatever] from Delhi Consumers/users ?
Thirdly – Will that require my presence in any way – Be it present / future – Will I be required to appear at all before court.
I can pump in money – but cannot spare time for these looney bastards.
Gautam Sengupta says
Amit,
I don’t think it’s going to cost a lot of money, just the cost of a notarised deposition, I think. And you won’t have to come here. What you post on this forum cannot be presented in a court of law, but I am just hoping that a sworn affidavit from your local court might be taken seriously. I am in touch with a lawyer and keep you informed about developments.
Best, Gautam.
Cyber Lawyer says
It can be said that Affidavit has more value than the prints-out of the comments posted here but it is wrong to say that this cannot be presented in the court of Law at all…. Read section 65B of Indian Evidence Act, 1872 – “Admissibility of electronic records”.
Archer says
Gautam:!: can you throw more light as to how just one single point gives you cause of action and under which provisions you are approaching High Court.
Is it a Writ Petition under Article 226… but why not take more points against SIFY 😕
Gautam Sengupta says
In response to 277:
I did check it out earlier this evening and found that the conditions for admissibility would be far from easy to meet. -Gautam
Ankur says
Ya… definitely, I also hoped to get some affidavits, but my case never reached such a stage…. as SIFY never appeared 🙄
Will affidavit of only those persons will be accepted… who have paid ‘Maintainence Charges’ at any point of time 😕
Good luck :thumb:
Gautam Sengupta says
Ankur,
On further consideration of the matter my lawyer and I have decided that there is no need to approach the HC. In fact a writ petition might even be inappropriate. We have decided to seek an injunction at the lower civil court. I have been disconnected since Oct 20 without any warning or prior intimation, and apparently that is enough cause of action. Sify’s primary rationale for not responding would have to be non-payment of “maintenance charges”. But no one has ever demanded maintenance charges from me, and I cannot be expected to pay any amount for which so far no bill has been raised!
Anyways, my primary aim is to get the service charges struck down, so that you guys can then go after them and seek refund.
Had you not made your case so elaborate and technical, perhaps you too would have had your way at the Consumer Court. My case is very simple: I have made payments but not received the services paid for. However, I don’t want to go to the consumer court because I won’t get any immediate relief there. Best, Gautam.
Archer says
Right… too technical for some persons :rotfl:
Rahul says
I am with ya guys.
Shibaji Mukherjee says
Hi Ankur,
Very glad that I found out your weblog. I stay in Banjara Hills Hyderabad and have landed up in problem with Sify. Unfortunately I choose Sify as my ISP as they gave lot of glossy ads and told of zillions of goodies. I fully agree with all the points you have listed. Everything they do simply sucks. To top it all my case is great, my Broadband connection is dead from July end (its anyway dead most of the time) till today. The local representative dosen’t respond. Sify customer care only issues you a complaint number. I have contacted them million times (I have all the emails) and the only reply I get is we are looking into it. They are also not ready to refund my money.Please let me know if I can help you in any way in teaching Sify a Lesson. I wish they go out of business.
Gautam Sengupta says
Shibaji,
Would you be willing to join me in initiating legal/administrative action against Sify? Would anybody else from Hyderabad care to join? We could seek an appointment with the concerned Cyberabad DCP and simultaneously initiate legal action in the local consumer court.
Best
Gautam
Gautam Sengupta says
Friends,
My internet connection has been unavailable since 21/10/05. FIR no. 228/200 dated 28.10.2005 filed by Nacharam P.S. under section 418 of the IPC. Case under investigation. On the basis of the report of the investigating officer the State of Andhra Pradesh will sue Sify Ltd. in the Court of the Hon’ble 3rd Metropolitan Magistrate, Cyberabad. Conviction under Section 418-IPC can result in upto 3 years of imprisonment. So this is a case in which Sify cannot afford not to appear!
I am also initiating a civil suit against Sify Ltd.
The CTO contacted me today. My internet connection is likely to be restored tomorrow.
Cheers, Gautam.
Gautam Sengupta says
Section 418 of IPC:
Cheating with knowledge that wrongful loss may ensue to person whose interest offender is bound to protect. Whoever cheats with the knowledge that he is likely thereby to cause wrongful loss to a person whose interest in the transaction to which the cheating relates, he was bound, either by law, or by a legal contract, to protect, shall be punished with imprisonment of either description for a term which may extend to three years, or with fine, or with both.
Archer says
Gautam… you have done excellent job :clap:
But I wonder, how Police registered the FIR as mostly Police try not to register an FIR in non-serious matters… so that they may not be required to make investigations. Anyway, good luck :thumb:
P.S. I also recommended the same section under comment # 246 😀
Gautam Sengupta says
My connection has been restored, once again, by the local police.:thumb:
The battle is over. The WAR begins now … :attack:
Archer says
Gr8 :clap:
good luck :thumb:
Jayakumar says
Hi,
I’m Jayakumar. I’m a 2 month old customer. I have a nightmare with sify broadband connection. I have 96Kbps connection. I spend 1500 for installation and 795 for unlimited 96kbps connection. I didn’t know 96kbps is 12 kilo bytes speed connection they said finally about that. dialup is working at 8 kilo bytes and even shoots up after mid night.
Whenever i log call regarding connectivity issue they didn’t call us back to inform that connection is up. How the customer know when connection is back alive. So the bandwidth loss for us.
They never give compensation days for that. Even 4 hrs connectivity issue they not accounted. We have to call and beg each and every time.
If you see in early morning the unlimited download works in 3 kilobytes. Some time it is maintaining 0kbps at ground level.
I complained about that and they ask to set ethernet connection speed, spyware, virus software and ask to format.
They promised that issues with bandwidth low in night time will be bring to notice of technical support. Even after 5 complaints no body turn to call back for solution.
12 kilo bytes per seconds means 420 MB in 10hrs time in night but it is downloading 300mb even worst sometimes 200mb and below.
desmasic says
Wait a sec, 795 for 96kbps unlimited??? Dude, honestly, with a crappy provider like Sify, you’d be risking not only fucked up customer service, but your health as well. I am on 256 kbps Night Time unlimited (Rs.595) for some time now. Even though it works without any issues (most of the time), it is still way far from what I think we should be getting. At this price, they should be giving me 24hr unlimited deal.
And at 700 something, we should be getting 512kbps 24hr unlimited. But what can I say, it’s India. No matter how much hype they create in media about India taking over China and US, at this rate, I consider that total bullshit.
Gautam Sengupta says
I just got a DataOne-250 connection with a type 4 modem as a standby to help me tide over the times when my Sify connection is down. 250 per month for 400 MB. The modem is Rs. 2000 and has 4 LAN ports, one WiFi, one USB. The WiFi is very handy and works very well with my laptop … at least so far. Download speed is around 20 kBps. If you don’t need WiFi you can get a modem for 1200.
Rahul says
I agree desmasac – SIFY took toll on my health. I am programmer and need to access web 24 hours a day – irrespective what place I am.
On Weekends – I used to get so mad when sify would not work. I was almost on the verge of stroke.
But I am happy – since I got Sify disconnected – Trust me its breeze now.
No more anxiety breakdowns.
Rahul says
Happy Birthday Buddy !!!
Rahul says
I recently got Airtel broadband as well – 999 unlimited for 256 Kbps. – 200 Calls free.
Still evaluating it – But sure works better than Sify – which offers Rs.699/-[something in this range] for LIMITED Downloads. Sify literally took me for ride.
Archer says
Thanks Rahul 🙂
Airtel – I have heard is good… but not available in my area.
I am happy with MTNL… after they doubled the Data Download limit from this month… so I get 1 GB data for the day plus night unlimited for Rs 670/- @ 256 Kbps !
And the biggest PLUS is – No Disconnections 🙂
Digvijay Pratap says
i am also with you archer and all the unsatisfied customers of sify…i want to kick sify’s ass….service and supprt is pathetic …i want my registration fee back
Archer says
Here is one email from some old sify user… Mr. Vishal Singal from Chandigarh, in reply to some one thinking of suing Hathway:
“Anyhow, now I got to read about someone filing a case
against an ISP for deficinet services!
Well, I was the first one in India who had filed a
case against SATYAM INFOWAY in Chandigarh Consumer
Court somewhere 4-5 years back for deficiency in
services of not providing dedicated 64K leased line as
was in the agreement.
But we did not get justice from the forum. We appealed
in the National Commission, appeal was also admitted
but later we decided to opt out.
The main problem is that the judges do not understand
the abc of working of internet. How are you going to
prove that the ISP is not giving you the dedicated
speed and bandwidth.
The main issues which will crop in are:
1. Do you have an agreement wherein which the ISP is
bound to provide you the DEDICATED BANDWIDTH.
2. if yes, then the log report, obviously from your
end in support of your claim.
3. even if you got all the evidence in your favor,
dont be happy, you will not get any justice in the
consumer court as i had already mentioned, the judge
/bench comprising of 3) sitting on the other side
might dont know the abc of functioning of Internet.
how are you going to let them understand that the ISP
is deficient.
So my dear friend will simply suffer more mental agony
and financial loss by filing a complaint in the court
which will drag for more than 2 years consisting of
more than 24 visits to the court and still the ISP got
a right to APPEAL and again the same!
So the moral of the story is to simply change your ISP.
wish you a happy surfing :)”
Archer says
Seems this was the reason for the District forum to dimiss the matter. But still I will keep on trying, now the case is at State Commission level… as it contains more grounds, and five years have been passed since the above matter.
Further, after the case reaches Supreme Court, there will be no right to appeal available with any party 😉
Though I know of one other person… who did won the case against SIFY BroadBand for deficiency in service in the same Shalimar Bagh District Consumer forum in 2004.
In any case, alternatively, we need to look into other possibilities also like approaching Media, TRAI, etc :thumb:
And this completes 300 posts here :clap:
tamil kumar says
HI, SIFY SAYS THEIR CUSTOMER CARE is ISO 9002 RATED,
IS’T POSSIBLE TO BOMB THAT ISO RATING FOR THEIR STUPID SERVICE ?? – TAMIL.
Rahul says
I dont know If Mr Singhal can be approached – His case details, his correspondence with SIFY,bills and the representative/Franchisee details – These details can really help us
Archer says
Yes Rahul, he can be approached. I will reply to your email also soon. Thanks for all the suggestions 🙂
Great point Mr Tamil Kumar:!: I really agree with you… ISO need to be the first point of attack on SIFY. And for that purpose, we need to act in concert :thumb:
First, let us find out… whom to approach for that purpose :yes:
Rahul says
I wonder where their support center is located .
I wish I could see that damned place !!!
Rahul says
I request any ad everybody [Who are currently subscribed to SIFY – If anytime – any of you – who have problem with SIFY – Please make a proper log of – If possible ask the service ENGINEER to sign it and if possible get the Stamp of franchisee/SIFY Operator – If that was fixed – And If there were any downtimes.
I just want to profile – If downtime is common with all the subscribers with particular Area/locality.
Since SIFY is catering to corporates as well – If the corporate conenction speed suffers – they sometimes disconnect/reduce speed of small time subscribers using managed switches.
Archer says
Rahul… the SIFY customer Care is located somewhere in Chennai.
And also anybody who finally filed any case against SIFY in Bangalore, Chennai, etc… please update and also pass on the papers, if possible.
Collective proof need to be collected, so that we can approach some proper authority.
Amardeep says
I filed consumer case in district consumer forum in chandigarh against this stupid services and 11th jan is the first hearing date. I filed a claim of 1 Lac.
Can someone provide some information on TRAI policy on this,and QoS parameters formed by TRAI etc. if any so that these documents can be submitted in court as an additional annexures. Iam not able to find this info on this. 11th Jan is the first hearing.
thanks,
Amardeep
Abhijeet S says
Should I be happy because of the fact of not being the only victim of Sify or be sad for the fact that so many people are aggrieved.
Sify has made my life hell in the last two months since I got my connection and forum like these are good relief. Great work guys!! I have following points to be make,
1) Can we drag-in the local cable operator as he being the sole person responsible to see the line is maintained.In our area they charge Rs50/-pm each subcriber as line maintainance charges which makes it madatory for them to keep the lines maintained.
2)Also as everybody rightly pointed out the line is shared and we are told that we get the exclusive desired speed.
3)Also the installation charges which the local cable operator collects differs from customer to customer and I was told the whole money goes into his pocket without any check by Sify, which gives rise to many illegal connections and hence loss to the ultimate customer.
Guys lets make it a lesson for Sify. Lets make them realize that in todays time you just cant fool around with the customer esp the lawyers.
Vishal Tayal says
I have read all the comments put up by users here. I live in Maharashtra and have been a satisfied Sify customer for about 2-3 months now. The connection has its occasional glitches but that is to be expected in a poor country like India. Overall, I think the connection is not SO BAD (I will not call it good either).. but definitely, they should provide dedicated bandwidth, remove the 150 MB restrictions etc. Anyways, in the scenario of area monopoly by ISPs, we don’t have much of a choice. Beggars cannot be choosers, right?
Archer says
It’s nice to know… about the good service you are getting Mr Tayal. But don’t forget you are the user for the last 2-3 months only.
And the kind of Unfair Trade Practices, SIFY was indulging in last year, you doesn’t seem to have an idea. If people had kept quiet and didn’t raise their voice, maybe you would’ve been a victim too ❗
In Delhi, i.e. in India, we have lot of choices… currently I am using MTNL and I don’t remember when last I faced a disconnection. And what MTNL claims they provide it… i.e. there are no Hidden conditions or false claims ❗
Rahul says
Vishal – If you leave dedicated conenction , 150 MB bandwidth, a few glicthes here and then ,etc what are you left with – I am confused.
Probably so is Amardeep – See his “QoS” Quality of Service.
And well – when you beggars cannot be choosers,
Well Beggars dont surf internet as well 🙂
If you and similar minded people form a group I can offer you guys Internet conncetion at half the price – which may work just a month.
But by the end of the day there is somebody in this Indian[Read Delhi] who is Happy.
Srinivas says
Hi,I’m from Chennai.I bought a 64K “Unlimited” (f*** them) package 5 months back.I have all the above problems that u ppl face. Additionally i’m surprised at someone here saying that speed is fine.Man i would say it is far far slower than my old tata indicom dialup(Yes it is).
D/L speed -> 5k with Download accelerator plus
Browsing speed -> Highest 4 kbps,Lowest 50 bps
Here is my usage history
First Month: I’m a happy owner of a UNLIMITED 64k SHARED connection.(The installation cost Rs.3500 seems a bit high).
I get a good 10Kbps speed.Happily started downloading apps,music etc.Since the conn was ‘unlimited’, i decided to download all day and night.
15 days gone, i get a call from sify asking me when should i renew. I get shocked, tell them 1 month isnt yet over. The other f***ard coolly says sify never offered unlimited conn to any1.Its called ‘Family pack’ and the bottom of the web page, its mentioned that 150mb/day is allowed(almost unnoticeable, that too once u see the ‘unlimited plan’ tag on the left it gets worse).Reluctantly i agree.
Second month: I dont have connection for first 5 days.(Local N/w failed,Sify server down etc..,).Finally i connect and is shocked to see the speed reduce to nearly 1/2 of the speed i used to get.(WTF)Called CC via mails(must have sent atleast 15 to diff ID’s),SMS,hotline – NO F**KING RESPONSE.Atlast i get the response that since a lot of ppl in my area got sify,my speed got down(LOL, i know of no one in my area having Sify),but a few corp offices have come up.I’m being very careful about not crossing 140MB. But even then,2 days deducted in my validity.Shocked,I refer to the usage hsitory,and find that my account has been used at times when i would not have even used my pc(i only connect from 3pm to 10 pm,but between 9-1 am my account has been used).Complaints have no effect, so i pay the bill.
Third Month: Speed drops even further(I have reached the speed that i mentioned in the top of this post).I’m thinking hard about reverting to my indicom dial-up.
Fourth Month: This F**king OfficeScan they offer has allowed lots of worms and spyware into my sys.I format my HDD.Almost the end of my comp. boo hoo
This is my history.My 250hr dial-up package is over.So I have no other choice except BB.And there is no other ISP other than Sify in my locale.So can u ppl please tell me whether this asshole ISP’s 256 K,1GB limit is good enough(Speed,especially) or i should move to a different locality. 🙁
AP says
1) I had logged in the call with Wednesday evening 11/23/2005. I had given my complete login details which are as follows: apandey1.
2) I had called again on Thursday morning to tell them that the problem has not been fixed and they needed to follow up which they said that they would. I had told them that the network was not available and my work was urgent and I needed to work from home.
3) On Thursday evening also, I logged in the similar complain. My network problem was persisting and I had urgent work to finish. Each time I logged in a call, someone from the helpdesk would always come up and tell me that the problem would be resolved next day. I do not understand what is the use of a 24 X 7 helpdesk is when the problems would be resolved on the promised date.
4) I again followed up with the helpdesk and logged in a call. They said that the turn-around time would be 4 hours. I returned home to realize that the problem was still persisting.
5) Until Friday, I had made around 6 calls and there was no effective communication or response from the Sify team.
6) On Saturday, I had to call up the business associate who was responsible in selling the broadband to me and he said that he would look in the matter and send the engineer from local office by 5 pm. On the same day, I had made the customer service center one more call and the call was attended by someone who was very rude and ineffective. The business associate named as Prince the person who had sold me the broadband package and he informed me that the customer call center is not a very prompt service providers instead I should contact him directly whenever I needed to get any help. I agreed and then waited for the engineer to be sent to my place. The engineer turned up at around 4:30pm and he was not able to do anything. The engineer named Sandeep was not able to detect any problem and was only saying that he would not be able to help as it was a problem with the cable and the cable operator was not available for his help
7) If there was a problem in the cable network which is generally a sub contractor in these cases, why was there not a backup plan for the failure in the cable network? If your engineers are not able to handle the problems related to cable network then it should be ensured that there is a cable network person who tags along with the engineer if there is problem in the network. At least this could be made out that the sub contractors are following their service level agreements. After all they are your employees or service providers. The engineer who was not trained enough to handle the calls left my home without being effective and telling me that he would be able to fix the problem by 11 on Sunday morning.
8) By this time, I had made 11-12 calls talking to various different people who just kept me promising that the problems would be resolved and would be taken care of by Sunday morning. Other person with whom I conversed was Atheek who was the retail manager and was superior to Prince and he said that he would surely look into the matter
9) On Sunday morning, I waited until 11:15am and gave Atheek a call who had promised to get the matter resolved. He told me that he would call me back within 5 minutes and let me know of the status. Neither did he call me and nor did he receive my calls through out the day. Clearly there was no status update and he was not able to get the thing fixed . I must have called him and prince at least 10 times during the whole day which can be checked against his number from the e phone bill which I would be sending. I do not understand how Sify employs managers who do not have the basic curtsey to reply to customer calls or handle them properly by sending them adequate status updates. It is the onus of service provider to keep their customers updated even if the problem is not resolved. What hurt the most was the whole callous attitude by which the whole thing was handled.
10) At around 3pm, I called up Prince who told me that he would send someone a senior engineer from his head office. This person Prince also asked me to call Atheek and pressurize him to help me. How am I supposed to call to various people and put pressure on different people? It is not my job to call up different people. I have paid for the service and the service provider should pay for every kind of service. It should not be expected that the consumer would keep following up with so many different people wasting time, effort and money. He asked
11) Everyone at the other end of the phone seems to lie as they did not do any of their promised work. That caused me harassment. Again
12) I was always told that the matter would be resolved within a day’s time. By the end of Sunday after waiting at home for 6pm, nobody turned up. Neither was the problem resolved nor did anyone take the responsibility of calling up and telling me about the status. Over and above, I was made to spend weekend at home expecting that if some body would turn up I should be at home to get the work done. I was feeling totally harassed. I had made up at least 30 calls by that time.
13) At 6 pm when I called Prince again, he gave me the number of JVS Network owner some Mr Harish Vichare and asked me to contact him. This harish Vichare is the owner of the network provider to the Sify for my area ( Govandi, Mumbai) . How the hell can a business associate ask his/her customer to call up Harish Vichare to get an idea about the problem.
14) Come Monday, there was no help., No one communicated and the problem remained un resolved
15) On Tuesday 11/29/2005, I had called up the call center to tell them that there is a new problem and that there is an IP address clash.
16) Effectively the problem has not been resolved till date
17) There has been no effective communication or follow up from your side.
18) People are reckless, ill mannered and they do not help
19) My time and money and energy has been lost. The people at Sify have gone to various limits by asking me to call various people so that I can follow up on my status.This should have been taken care by the service provider. There should have been effective communication and the customer should be kept in the loop and the status should be updated from time to time. If any work was going on this matter then there should be communication from Sify to the customers that the work is being done and should enlighten the clients about the status of the computer.
Abhijeet S says
Vishal do agree with you to a certain extent, but broadband service is more location specific.At some place you might get takers for Sify only beacuse the local cable operator is good enough to maintain the line.
Our fight is against Sify for not having proper control over the local cable operator, for having inefficient staff(this is not a baseless allegation I have gone through it and I am sure many ppl have expd this),for making false commitments,for not providing proper service( as it the service we pay for and nothing else).
I also agree when you say there can be occassional glithes. No one expects 24 hours connectivity, at least not in India at this point of time, but you will appreciate the fact that many ppl have had absolutely no access for weeks(I being the one) inspite of they making repeated complaints.So their reaction is justified.
But it was good to know that there are satisfied customers of Sify, at least we rest can hope to be one someday.
Abhijeet S says
Vishal do agree with you to a certain extent, but broadband service is more location specific.At some place you might get takers for Sify only beacuse the local cable operator is good enough to maintain the line.
Our fight is against Sify for not having proper control over the local cable operator, for having inefficient staff(this is not a baseless allegation I have gone through it and I am sure many ppl have expd this),for making false commitments,for not providing proper service( as it the service we pay for and nothing else).
I also agree when you say there can be occassional glithes. No one expects 24 hours connectivity, at least not in India at this point of time, but you will appreciate the fact that many ppl have had absolutely no access for weeks(I being the one) inspite of they making repeated complaints.So their reaction is justified.
But it was good to know that there are satisfied customers of Sify.At least we rest can hope to be one someday.
Vishnu says
I have no words to describe the discrepancies in internet service and connectivity provided by SIFY BROADBAAND. I am going to take strong Legal action against SIFY for their non-responsive behaviour and “sorry we cant help you” attitude. My case is a mix of some of the above posts . Im calling all Hyderabad people to take collective action against Sify, how about we going to sify office one day togeather (sify office numbers in hyderabad 55319370/55319571) and demand a solution to this.. i think this might work. all you guys can reach me on vishone@gmail.com
Gautam Sengupta says
Vishnu,
The Sify guys are perfectly aware of what kind of service they are providing. They are also aware of the widespread dissatisfaction among customers. I think they are also aware of the fact that with competition from BSNL etc. their days are numbered. If you go down to their office, you will just get the same kind of rubbish that you get on the phone. The Nacharam police has already filed an FIR against them on the basis of my complaints. Let us get together and meet the concerned DCP and see if we can get a few more criminal cases started against Sify. Bad press is what is going to hurt them the most. See if any of you can get some popular daily to look into this.
Best
Gautam
Vishnu says
Yes Gautham , we will raise a complaint against Sify and i know guys from economic times … we can go there reach me on vishone@gmail.com ill give you my contact number .
Vishnu says
here is my Blog describing my experience with SIFy.. rather huge but do read it and give suggestions .
http://vishone.hostlast.com/WordP/?p=1
Vishnu says
here is my Blog describing my experience with SIFy.. rather huge but do read it and give suggestions .
http://vishone.hostlast.com/WordP/?p=1
Abhijeet S says
Mr.Gautam, you said it! Bad press is the most appropriate way to get Sify down.In fact it will make them realize the fact that they just cant roam around sct free.
Competition will play its part and Sify will be losser in that front for sure, but what we should do is make people aware that Sify doesnt equate to serious business.
It may not affect Sify immediately but slowly and gradually it will work wonders.Considering the number of aggrieved customer, we have a very strong reason to do it.
If you people are going to approach the police you can informally show them the comments on this site so that will have its effect.
Jeremy says
hey…me from Mumbai..
Them Sify guys are m*****f*****…*excuse my language but the lingo aptly fits*.I was wrongly made to understand about the 150 mb limit,that reduction in validity of one day would be per 150 mb of usage…and anything for the consecutive 25mb and “NOT 150MB”..As a result my account got used up in 9 days..The freak f**** wouldnt do a thing about it..the supposidly area mananger too didnt have a clue about the scheme..and i had to inform him that every additiional 25mb and not 150 mb reduced a day…
So Ankur, if u wanna kill these Anna f***** sitting in Chennai…im with u.
anon says
Google popped this page up when i was looking for Sify’s contact number… you see i was going to get a “broadband” connection. Phew! close shave! Thanks guys and all the very best of luck with your project.
Ananda Rajan says
Should have visited here b4 i got myself a connectionb :-
Venkata ganesh says
Want to know about sify Fraudband customer service centre? here:
* Sify BB customer service is in Tidel park – chennai in their HQ.
* Hierarchy : Head for customer care > Assistant manager(1) > Group leader (3 guys) > Floor incharge (7)>
Agents to take calls (50 persons)[iam one of the ex-agent] – Total comes to 62.
* All the agents are temperory staff not working for sify.
* Call flow per day is 3500 in weekdays – 2500 in weekends, sify broadband has 1,00,000 registered
customers(No body know how many of them are get connected!) So nearly 4 % of the customers are calling every day !
* You called them for problem,then if you are not called again with in two days – Their tool will automatically close your case.
* sify is one of the Nasdaq listed company ! – So all we can do is rate them as much as bad and drag their share price to ground.
Rahul says
If you call them and agent promises followup later [say two days] case automatically gets closed – later Nobody follows up case – probably I know this better then anybody else 🙂 They pissed me to no limits.
Secondly – Support is 24 hours – Which is only Telephonic – If there is some line problem do you have any alternative.
And Sify they have more closed cases without even resolving the problem.
There is no commited downtime/Network Outages – ie is accepted downtime in sify can be approximately 70% but what about rest 30%.
If I do not get even that 30% I feel bad.
And Venkatesh – Are these agents trained / Is there any minimum qualification for them to join sify.
And would you know If their Franchisee support staff is trained as well ?
venkata ganesh says
yes rahul! To join as call centre agent in sify, any graduation is enough. The problem in sify broadband and cable tv operators is sify pays only 40 to 30 % of the revenue to cable operators – so its generally not possible for CTO to provide best support – for example if you pay Rs.400, Cable operator going to get Rs.100 to Rs.150. CTO have to pay for maintenance, power, breakage etc. So its not going to be Cable tv operator who is going to make money and not customers, who is going to get benefit. Its all sify which makes money without any infra structure and also services.
Rahul says
Venkata,
Thank you for information.
Would you know more about shared/non shared/dedicated connections ?
They have managed switches etc. And (I know it is true) If any of the internet cafes use same connection and pay less .
Know anything of that ?
venkata ganesh says
Shared/non shared/ dedicated: All this parametres will be controled by server in sify end – its not dealing with cto or cables used – according to your account sify server will allow you download and upload – for you information there are 7 servers in mumbai sify server – only 1500 customers can use 1 server, anythink more than that sify server will not allow you to login or download – but sify has more than 30,000 customers in mumbai – calculate ! you will know why you are not able to download ! more customers using same server in peak time will lead to lower bandwidth even for customers using costly package.
about switch : these switches need electricity power to operate – failure in power will lead to absence of data conversion leads to connectivity problem ! so these switches are placed in cyber cafe’s and sify iway’s – people in these centre will take care of those switches – they will simply switch off – to save power, when they leave home – then … u will get connectivity problem ! they will just disconnect your line if they need immediate connection or need !
Sankar says
hi,
nice work archer, sushubh, poonam. i support this work !We need to sue sify. Cheating people and earning profits sify need to face the consequence in court and also must think that indians are not fools and they cannot be fooled by anyone. The bad cause in my heart is sify is an indian firm and they are cheating people, this is the worst thing. nowadays forgein companies are doing well and giving more than they expect but sify. Ankur i pray god that you should win this case. i support for you. you can contact me by visiting my international stuff site and navigate to contact to contact me.
Anon says
I have started loosing my fire.
Now I am indifferent – to me now it doesnt matter who wins or looses.
synapse says
these sify guys **** ** in so many other places too. not jus bad service
now thyve once again come up with a *new* lame *** client. worst part is theyve upgraded only the windows client and not the linux and the mac. which means that you can no longer access the net if you arent using windows.
this is an all time high in screwing up. way to go u knob heads
Aashish Solanki says
Aashish Solanki
Bangalore
+919886464074
Hi guys!
SIFY is one srewed up thing. I paid 3500 for the installation then have been paying every month for the 64kbps shared unlimited or whatever they call it…BUT THE SERVICE IS CRAP!
The CTO is hopeless… the connection is down most of the time…. sick and tired of calling CC and getting sweet replies….
My father’s a lawyer..I have sent a LEGAL NOTICE to the CTO and he has responded well..he restored my connection and even gave a free package for a month… but i know this wont last good…
Guys just send out a legal notice to your CTO’s atleast somethings gonna change…
PLEASE LET ME KNOW IF THERE IS ANYONE PLANNING TO SUE THESE PEOPLE. I WILL CERTAINLY JOIN YOU GUYS.
Want them to taste shit for a change.
Sajay says
HI
LIKE MOST OF U GUYS MY PROBLEMS WITH SIFY STATRED RIGHT FROM DAY ONE . THE ONLY REASON I HAD GONE WITH SIFY WAS THAT THEY TOLD ME THAT DOWNLOAD WAS UNLIMITED ON THE 64K LINE . THEN ONE FINE DAY I TRY TO LOG IN IT SAYS INVALID SESSION I CALLED THE TELEPHONE NOS(AM STILL TRYING TO GET THE WORD SIFY CUST CARE)AND THEN THEY SAY THERE IS A 150 MB LIMIT DAILY . THE CONNECTION IS ABSOLUTE CRAP . FIRST IT WAS A POWER ADAPTER PROBLEM THEN IT WAS CABLE FAULT THEN IT WAS THE RAINS IN CHENNAI . THE LOCAL CTO IS SUCH A THUG THAT HALF THE TIME HE DOES NOT PICK UP MY CALL AND OTHER TIMES IT IS ALL EXCUSES . AND THEN THAT CONTACT CENTER IS A ABSOLUTE WASTE OF TIME . NO ONE SEEMS TO KNOW WHAT THEY SHULD DO EVERY TIME ONLY ONE STANDARD RESPONSE “WE WILL FWD THIS TO THE APP DEPT AND SEE TO THAT THIS ISSUE IS RECTIFIED” . OVERALL THE WORST SERVICE I HAVE EVER EXPERIENCED . ALL THE BEST FOR THAT CASE . ANY ISSUES WITH SIFY FEEL FREE TO CONTACT ME . I WILL RESPOND AS LONG AS MY CONN IS AVALIABLE
S.Sridhar says
Hi every one ,hi archer
i got some serious problem so kindly plz tell me what should i do,I m a sify customer, my package is 64Kbps which is Rs495 per month.i m using it for past 6 to 7 months. i have nerver paid a rupee extra even though my cable operator had been asking Rs50 extra per month as
service charges. i used to tell him many of my friends r using sify and they r not paying any thing like that. Now this month when i renewed he said he is not gona renew my account from next month if i m not giving him Rs50. that is i have to pay Rs495+50. So some one plz tell me what should i do,whether i have to call the customer care and
complain about this or is there any thing else i can do or i have to pay it..
Archer says
When SIFY themselves have started providing at the bottom of the rate list that LCO can charge extra maintainence charges, then I don’t think customer care will help.
What Mr. Gautam has suggested you through email, is ofcourse a better alternative !
Nikhil says
And what has Mr. Gautam suggested? Please do mail me a copy. My connection’s just been reinstated after two days, again. And my CTO charges Rs.155 over and above the Sify charges.
sathya says
POOR / WORSE / WORST SERVICE BY SIFY BROADBAND
Hello all,
This is sathya (Another person deceived at chennai) and I wish to tell some of the problems I’m facing with the SIFY BROADBAND. I bought a new sify broadband connection from one of their dealers / Franchisee at Arumbakkam, Chennai on July and is said to me that the connection will be received in 3 days. But I received connection only after 5 days. First itself there is very slow in their process of connecting the cable.
After getting connection, I was told by their dealer / Franchisee that they may be contacted directly if any problem arises regarding connectivity. I informed them many times but I don’t have any complaint number. And finally I was continuously not able to connect them for 16 days. In the middle of those days, when I contacted their customer care office I have been informed that my problem will be solved in 12 working hours and that itself took more than a week for them to reconnect my connection. I don’t know whether the Sify works for their dealer / franchisee or the dealer / franchisee work for the sify and still I’m not able to determine who is the boss amongst them.
And again from December end to the middle of January i.e., within a period of 20 days, I complained the customer care of Sify about 6 times for continous disconnection while browsing (Always the same error : Check with local cable network and unable to reach the gateway) but that was not solved till now by them. They are only eager in their money making but not doing the work well and good. If the work is done well I think there will not be any disconnection and I don’t need to call their customer care frequently. They gave only temporary solution and not a permanent solution. The customer care of Sify always says that they are only complaint receiving team and they have to contact their technical team regarding each and every complaint and they were not able to give me an exact scenario of my complaint. And I hope that in my area these problem occurs again and again and the Sify dealer / Franchisee is careless and even Sify customer care is careless on my complaints. The Sify team should know how to make connections without disconnectivity and they should learn a lesson atleast after seeing this.
As an ISP their job is to give continous internet connection without disconnectivity every second i.e.,60*60*24*7 without fail but they failed to do that. One of their representative said, there is some problem at the connection point and problem is due to that only. But they are not giving me permanent solution even after knowing that problem. Why cant they think of that before when I asked for new connection (Only money is their motive at that time). After paying initial amount for connection, they didn’t even install any other external devices like modem etc, as a property of our own. Its just a cable running inside and outside for their connection.
I bought Sify broadband to just browse and explore all and for games and to relax a bit. But that itself has became a burden to me and it gets me in high tentions resulting no peace of mind. I request that I may be advised how to file a Consumer case against them by telling the mistakes in detail about them and their dealer / Franchisee and how can I claim money due to mental embarrassment by them for their poor / worse / worst service and also how to teach them a lesson while giving connection to another persons.
I may also be informed what hapnd to the case file by Mr. Ankur.
Sankar Anand says
Hey Everyone, There’s no use to just post our complaint in a forum. We need to take the action. i just had my own problem that sify broadband client is not allowing to use my own licensed anti-virus software. Its AVAST Anti-virus. i feel its best software than norton and mcafee but i can’t use it unfortunately because sify bbclient checks anti-virus authentication. So i directly mailed this guy Ranjith kumar working in sify corp the next day they phoned me and asked me whats my problem i shouted at them and they solved my problem. now i don’t have problem.
amar nath roy says
gdgdgdgdgd
Archer says
SIFY Case Update – after the case was dismissed by district forum, I filed an appeal at State Consumer Forum.
On 03 March 2006, the appeal was accepted at the State Forum, New Delhi and the court has ordered that the District Consumer Forum should again retry the case afresh against SIFY BroadBand 🙂
Amyn says
Sify sux .. period !
I cant use my own anti virus sfware , n my pc is exposed to threatening virii …
Connection sux , too damn slow .. i have the 256 kbps unlimited (100 mb per day :S) n it works slower than a blaady dial up .
Download limit sux too .
I totally support u guyz
SUE THOSE BASHTAS !
Alim says
my goodness!!! hope Mr. Raheja succeeds in hiz cause!!
he has stripped them apart and intelligently analyzed all the problems sify users face. wenever i complain…. i get angry and forget some point or the other. and it is so correct, that the local provider and the main sify ppl blame each other!! and i have xperienced each and every of these problems here in pune!!
and heres another one to add…. wen i had a connectivity issue once…they made my replace my lan card 3 times blaming my lan card…. then he blamed my motherboard!! eventually there woz a problem in the wiring. another xample like mr. raheja’s “format u’re hdd”
i support Mr. Raheja’s cause
Mubeen Shaikh says
Hi Guys,
Hats off to Ankur for his great work, I guess he must be a Qualified IT Lawyer by now :P. Anyways its not only about sify, but soooo many other services with their “Conditions Apply” written in so small barely legible print. I feel that any service an individual pays for must first of all be explained in Legitimate and Readable print and Strict Laws must be implemented to govern them. Legal Actions like suing must be taken more seriously and for that people should first of all know their Rights. Educate yourself more about Law and Legislature atleast about things that concern and affect your daily life. Take Americans for example. I being a Technical Support Engineer (Voice) for Linksys deal with them daily. They know their law and also their rights. Like if they break the law themselves they cant bribe their way out, and if someone cheats them…..God have mercy on the cheat coz hes gonna be sued for sure. Its not that suing is taken more seriously in America than in India, it is people in India that are too lazy to follow its procedure and to educate themselves about these things and I feel that Ankur is an example to us all to not take shit from any service for which you have paid your hard earned money…..
P.S. BTW what happened bout da case dude?
I read the posts but might have missed it 😛
Anyways keep up the good work !
P.P.S. Broadband in India is a “Myth”…..It does not exist
Archer says
Thanks for your comments Mr Amyn and Mr Alim…
Alim u r right, LCO also blames the LAN card when they are unable to find any proper solution 🙂
Mr Shaikh, thanks for the comments… I appreciate that.
But reason for lesser number of people moving Consumer Court… is more due to slow legal procedures, and some persons cannot afford to spare such time due to their professional n busy life.
Ya, to some extent, this helps wrong-doers to go scot-free… thats why there are lesser number of cases against SIFY then there need to be :p
And about the case, as already mentioned at comments # 346 – it will be re-tried afresh from the coming month… :thumb:
Tanveer Arkate says
I had purchased a Sify broadband connection on the 28th of April for which I had paid 1700 Rs. (1000 Rs. registration charges and 700 Rs. package charges for a month). The sales executive promised me that the connection would be activated the same evening. However, the sales executive did not turn up till 10 pm in the night. When he did turn up, he gave me a free connection for 7 days and said that the connection pack that I had paid for would be activated in a couple of days. I was fine with the idea. However, post 2 days there was no update on my account with Sify. I called up their Customer Service number on the 4th of May and the guy on the line informed me that my account would be renewed within 24 hours. However, there was no renewal done on my account post 24 hours. I gave the customer service guys a call back again and the same thing was repeated, stating that the account would be renewed in 24 hours. I called them again today and was promised a call back by their manager within an hour. After 3 hours of waiting for a call back, when I contacted them again, I got a chance to speak with their Floor Supervisor named Habib. She said that she would be unable to provide me with information on refund as I wanted to discontinue my account. All in all, a very frustrated customer, who does not even want a refund of the 1700 Rs. now! Really fed up with the appalling Customer Service, or should I say non-Service.
Tanveer Arkate
Amit says
Hi,
I am a Sify customer (got it by mistake.. should have seen this review first) for the last 1 month. Every single day, right when I am in the middle of something important, the network crawls to a stop. it is supposed to be “broadband” but the speed never goes beyond 3kbps. A webpage such as gmail/google takes about 5-10 minutes to open, after many time-outs. (error BB-101, server unreachable). All night now, I am unable to open gmail.
The Sify people think that everyone in India is a fool.. that Indians have never used real broadband so they have no idea what broadband means.. well what about Indians who have been abroad and have had the chance to use real broadband
???
My demands with Sify
1) Remove the term “broadband”.
2) compensate me (and others) for the mental harrasment caused. The connection is soooooo slow.. it has made me into a mental wreck. A job like uploading a file that takes 5 minutes at a cafe with reliable connection takes the entire night on Sify.
3) Simply step down from the ISP bandwagon.. Sify, you cannot provide quality service..
Mihir Pathare says
I’ve never really liked sify… My brother was totally screwed up with wierd bills and endless down time… I’m behind oyu all the way.
-taurius1
Imran Haider says
All i have to say is sify is the worst internet i ever had
Gautam Sengupta says
I still think the way I handled my problem with Sify was the best. See my earlier posts here for details. I get reasonably good service now and transact directly with Sify. As far as I am concerned the CTO does not even exist for me! I pay no maintenance charge whatsoever. Hats off to the Nacharam Inspector of Police Amar Kanth Reddy!
Archer says
Case Updates…
1. My Case will be re-tried against SIFY in few months time, as appeal was accepted at State Commission. So it will take more time….
2. This month, Mr Amardeep Singh at Chandigarh (Commenst # 308 above) has won his case against SIFY for Deficiency in service in a local consumer form and got Rs 17,500 as compensation.
Congrats to him :clap:
sameera says
gud job buddy! These ppl shud be sued. Can anyone please tell me about ‘consumer laws’ in detail. Under what act can one approach consumer courts to file a case?
Gautam Sengupta says
BSNL DataOne Home UL 900 is pretty good.
Shivam says
Please tell us more about the consumer forums, their phone numbers/email IDs.. I need to file a complaint against the cable operator in New Bombay (for Sify)..
The problem is that the net is disconnected most of the time Complaints to Sify dont work and the cable operator never answers the phone… (they keep the phone off the hook, since I went there and personally found out once)
Archer says
Consumer Law is covered under Consumer Protection Act, 1986. Under which the case can be filed with any of the Consumer Forums within whose jurisdiction the Opposite party carries on business or have branch office.
Various Consumer Forums are set up in various cities… like in Delhi, there are around 6-7 Forums located in North-west, West, Central, and various other districts. Please search through google for exact addresses. And let me know for addresses of Forums in Delhi jursdiction.
Priyam Malhotra says
I wud also like to join in this battle against sify. Problems i am faicng are as follows:
1)Network problems on regular basis: I face 1 or 2 network problems every week.When i call up there customer care they commit to fix it within 12 working hours(I dont know how they count their working hours). And they never do it witin that time. So after a lot of complains i have 2 call up my local cable operator who fixes the problem.And when i ask them for compensation they refuse it by makig useless excuses. If they give compensations thats only for 2 days not more than that.
2)I think they have banned the p2ps and torrents as speeds are very less when downloading stuff through it.
3)Even though i have avast! antivirus installed i have to install there antivirus that just sucks the resouces and sits idle in the system tray while avast does it work
4)Useless popups of Internet Explore open when ever i login that direct me to http://www.sify.com and http://www.banglorelive.com Even though i am using Mozilla Firefox browser they always open in internet explorer.
5)At the end of june i asked them to renew my account. After a lot of requests they didny renew my account but jsut provided 2days extension. As usual i had to consult my local cable operator who gave me the direct no. of their renewl team
6)The weirdest problem of all. Yesterday i.e. 09.07.06 i made a complaint regarding non connectivity. I was facing BB101 Unable to reach gateway.I was surfing and then the connection stopped. I made a complaint and tried to log off it said UNABLE TO LOG OUT sify server will do an automatic logg out. And i also complained my local cable operator. At evening when the problem was fixed i was shocked to see that sify server didnt logg me off and it was showing i had used 780 mb now how come i used it when i was not able to log in??
kaa says
i am one of the victims,,, uptil now i was really fueled up to do something…to lodge a complaint somewhere ..do something so that they dont keep exploiting people…but after seeing this long list of people here all unhappy, and unsatisfied since 2004…I have a better idea….winning a case here and lodging a coplaint there isnt going to help….
we have got to start a http://www.sifybroadbandsucks.com and make it so popular…that whenever someone googles “sify” they must get this site on the top….
i am sure with so many sify victims, the sheer numbers would do the work. also we can use search optimising, which i am sure with so many people here someone must be a expert.
Aditya D says
hi everyone … i am also one of victims of sify broadband… heck of it all it schemes are of foolmaking…should be sued like never before…very customer care worst than any other must say tht…
Sai says
Sir ,
I have been facing the same problem , pls let me know how to file a case against sify for all the dificulties i faced
Sai
Tarun says
RENEWAL PROBLEM
Extract of Complaint sent to sify customercare …….
\”Sify Customercare
Renewal Deptt.
With reference to my email dated 13-Jul-06, where in i have registered a complaint with you regarding the renewal of my Broadband connection User id. – *********, i have niether received any reply from you nor my problem has been solved. My working requires 8-10 hours of internet connection that is why i asked the renewal Deppt to renew my internet connection for the \”unlimited usage\” package costing Rs. 511.00 and the payment was made for the above said package on the 11-07-06 under the Receipt No. 132151 Dt. 11.07.06 for Rs.511.00.
But Your renewal deptt. renewed the connection under different package which has limitation of 400 MB and this service plan cost Rs. 281.00 where as the payment collected from me is Rs.511.00.
I am sufferening on the basis of limitation of usage and having mental agony for being cheated by you . Therefore you are requested again to do the needfull without any further delay.\”
Mandeep Sachdev says
Hi Ankur,
Good to see some1 revolt against the way Sify has treated us …..
My experiece has been so horrible that I feel like to speak it out….
I am from Mumbai…..I have had this rotten piece of Sh*t for the last 1 year. Never used it much except for a couples of times when it gave me that BB101 error …. But after the Mumbai Blasts ( 7/11) I really needed my interent and that was the time it never worked !!.
I called the customer care and I was assured that in the next 12 hrs it would be fine.. I had already spoken to 4 different reps and a supervisor called Anusha …but guess what.. its been a week and no change.
I spoke with the Operations Manager Ranjith Kumar 044 22540770 extn 2965 today morning and was assured that by 3 pm all would be fine… And now its 20:18 and Mr. Operations Manager has not even taken the courtesy to update me….
I too wish to Sue this Damn company…. Not for money but to make sure that no Indian is affected by this any more…..
they r acting like Pakis !!!!
Now they need to have a taste of India ….
Lemme know whatever u need.
If need be I will fly down to Chennai or whereever they r to kick them in their face… I mean it…
Pls give me address for the Mumbai jurisdiction….. and some really good lawyers….
Thanks and Keep Going…
Mandeep Sachdev
Mandeep Sachdev says
http://www.broadbandforum.in/index.php?
s=851c47c4708d686a1927081a0cc11638&
showtopic=51&pid=43544&st=15&#entry43544
I guess we need to contact all of them and show the mirror….
Arun says
Hey Mandeep,
The exact same thing happened to me. I needed to be in touch with my family on 7/11 but Sify was down for two days
Now It comes on when you go personally and complain to the Cable operator (SSV cable).
Every day it goes down for 9-10 hours giving me error BB101. What is ironic is that this happened right before I was about to hit \”Submit comment\” for this entry in the blog. It is so frustrating. It is impossible to get the customer service even during working hours and I have to go personally almost every day to the cable operator..
We should not only sue Sify but also the cable operators. This really sucks. You are right in that they are behaving like pakis. Please count me in. I want to sue the hell out of these b*******
Please see this post earlier describing my woes with Sify http://blog.guru/weblog/index.php?p=4#comment-37315
I have also got email ids of 3 disappointed Sify customers when I went to the cable operator earlier in the day. They are also very eager to join this legal battle against Sify.
RANJEET S WALIA says
Dear Ankur,
I am planning to sue SIFYBROADBAND for loss of my new computer system due to high voltage current that entered thru the broadband cable.
Despite persitent enquiries for a month since the incident, e-mails and postal mail, I am really disgusted with the indifference.
I am a Delhiite.
lokesh says
Ankur you should also complaint against customer care servic of sify broadband. one call to customer care no. cost more than one month’s internet bill.
Mustafa says
Hi
i have been using a sify connection since almost 1.5 years now
i have suffered the same way as all of you guy s
i am glad that some one is planing to kick their a** hard
great work archer
please keep us informed about all further movement in the case
Archer says
Thanks for your comments 🙂
First date for the case is 17th August.. as the case will be re-tried against SIFY afresh!
If any one wants to contribute anything, that is acceptable by court only in the form of Affidavits!
————————————-
Please check out Cyber Law Discussion Forums @ http://www.cyberlawtimes.com/forums
vivek says
folloing r conversation
i live in del
i hav called u about 8-9
times frm last 1 weak n eachtime i call them u ask me my user id n then ask me
how can i assist u. n the customer care associates u hav dont
understand the simple english cause as per me they all hav accent problems n
they all belong 2 some southindian touch soo i hav 2 spell them each n
everithning as like V for venktashwara _ T for tamilnadu A for
andrapradesh………………..
> n after that they ask me how can i assist u i mean how many times
shuld i tell u guys whats my problem..
>
> it was a weak back i asked my local cable operatr 2 recharge my
aacount..
> he did somethning n my account worked for me for 1 day bt it wasnt
showing any account detailsss like expiry date renewal date , nt even
showing the other details like the data downloaded n login n
logofftimings.. it wasnt shoing ne details even abt my user details .. i called
on that day itself 2 ask whast the problem n thay told me that iam
transfering the problem 2 our technical department n they ll seek n come
back 2 u regarding ur problem bt nothing has happend on the very next day
i called again so as 2 ask has anithing happnd or has my acc is
recharged bt i cant login 2 that bt again they started with how can i assist u
OMG iam fedup of calling sify soo sending mail ..
> after 2 more days i called again 2 ask when can u recharge my acc
they again said that 24hours is the maximum period for the renewal i
said its already been 5 days what 2 do now then thay said that i ask my
technical team for argent renewal of acc bt its 7th day n till now i cant
access myy acc can u tellme WTFH is this i mean shuld i leave sify n
go for other connection jst tellme iam really fed up of this ..
>
>
> n tellme if anithing can b happnd i mean when my account expires u
guys call me up abt 3-4 times for the renewal n now when iam asking for
renewal u dont even listen n cut off the phone b4 4 mins it happnd 2 me
soo many times
>
> pls comeback 2 me as soon as possible n prefer mailing me at
******** thanx .. n it ll be better if u can call me .. or
tell me that i hav 2 call again for the 6th time in a row . .
nothing has happend till now now tellme what can i do…. iam
complaning
> > > frm last 16-17days n u say 24hours. u know u dont deserve ur
customers
> > > to be this much calm with you.. i need quick reply today itself n
today
> > > is 2.8.06 mailing time 10.30am.
s there anione reponsible or someone who dont lies in your whole
company, i jst asked for a renewal of acc n that take me 19 days n yet
not recharged do you guys work also or jst tell ur customers that i hav
forwarded ur complaind 2 a team n they will contack you in 24 hours now
jst calculate how many hours in 19 days till now hav past ..
> >
> > i want to talk 2 a loyal person this time(from your whole sify
customer care) who gurentees me a promiss who can recharge my acc .
> >
> > there shuld be a limit of cooperation isnt it true i mean 19 days
omg.
> >
> > n now i know now ull ask for another 24 hours LOL .
N NOW ITS 21 DAS 2DAY IS 5.8.06
I FEEL THAT ATLEAST U GUYS CAN UNDERSTAND THIS KINDA ENG.
so all i can say never go for a sify broadband or ne other services.
vivek says
iam a 3 yr old user of sify n it was never been stable
n during the last rainfall some high voltage strom must hav striked the nearby pillar which busted my lancard along with its slot so i gtto buy a new lancard frm the local cable operator which cast me 300bugs while the same is awailable in nehruplace it hub @ Rs.140 with 3 yr warentee
Nav says
Yes this is the right time to all to unite and STOP SIFY fooling peoples around us.
Recently I got my SIFY connection which says unlimited at night but damn for me it
should be “Unplugged at night”. And oh CTO’s Service is rly bad here, they disconnects phone calls if we call them to complain.
Now I’m planning to swich to MTNL TriBand.
vivek says
well its true that sify is worst bt the gud thing in it is that its providing us a 2km active network(over 900computers) n i have more then 20 frend living around mee..
from them i can share data like movies, songs, games gud stuffs n nething u want at a great speed of 5mb-10mb per second thats why i haven switched 2 airtel, relince, n mtnl till now cause they are not providing active LAN
n one more thing we frends pla hardcore gaming over lan n all internet players can also join us n we gets classic speed for free (free of cost cause on LAN)
archer chauhan says
Sify is insensitive, insulting and cheating customers. I am a subscriber for the last 4 yrs and want to say the following:
1. On my one month family unlimited, my connection was off for 10-12 days every month and I was loosing 1/3rd money. Sify and local were either not available or taking technical positions.
2.They put the phones down if they know about the complainant. This is insulting.
3.They reduce your time in the name of over-download arbitrarily.
Shifting is not the solution, we should take them to the consumer courts.
Shiva says
Hi mates,
I want to find out , AIRTEL broadband is good or Sify Broadband!
Rohan Singh says
yp hi every 1
best of luck archer
hey every 1 i m frm mumbai
ill recommed every 1 to buy mtnl triband
is fast reliable unlike sify
another thing archer
my neighbour here has a 266k unlimited conn
but hes getting the transfer rate as in between 800kBps to 1.3 mBps
mind it its kBps not kbps
and every day his account goes on renewing for FREE!!!
DO TRY TO INCLUDE THIS IN R CASE
Thnx
Rohan Singh says
oh its 256 not 266k
sudeep says
It’s the case of negligence of customers by Sify Broadband Service and believe me before writing to you I have already wrote number of mails and fax to sify. I have kept save all the mails and fax in case if you need to verify them.
Service was never good from sify since the starting and somehow I was managing it because I had already paid the non refundable installation fee. In the starting days of taking the sify connection I used to get only 3-4 days of connectivity in the whole month and despite making number of calls to the sify customer care the result was always pathetic. I think I have spent more money in calling them then using their Internet connection and I am not the lonely sufferer. If you check the Internet Community you will find that 80% of the customer are not satisfied. Once a consumer took the connection and they fall in the trap. Nobody can do anything against a corporate giant who is almost inaccessible. You can have this experience first hand by calling their customer care executives. The catch here is, both the sify and their local franchise will point to each other when you ask who is the responsible person.
Here is my case.
I renewed my account one week back on 18th of July. UserId: sudeep2011. My Internet was not connecting, I checked and it was saying local gateway connecting problem. I went personally to the CTO (the local franchise) and they came on Friday night and Saturday and finally found out that cable is not working. Now here is the actual problem.
When some 1 and half year back I took the Sify Connection at that time CTO was different one. They took the installation charges and other charges as applicable. But they were not having the proper logistic and infrastructure support to provide the proper connectivity and it goes on for 5-6 months and after Lots of grievances with sify that continued for further 1 month and finally Sify changes my CTO and I started getting the proper connection. And till now I was not having any problem with the CTO.
Now the person who came to my place, ask me to pay at least half the price of the cable cost. And here I have an objection.
Why should I pay the cable cost as I already given the once time installation charge (at the time of installation they promise that this is only one time free later on if any problems comes in the cable they will take care of it. Unfortunately it’s all verbal) Here I want to point out that I took the Internet connection on the brand name of Sify and not with the name of any of CTO. So Sify is given them freedom to tell the lies to the potential customers and back them with full strength.
If the CTO is getting changed because of they are not able to provide the infrastructure and logistics then the Responsibility lies on the sify as sify has given the responsibility to a person without checking the logistics expected and credibility. I don’t know why customer is being harassed with all these?
Now see the scenario of the customer care.
· The original mail that I sent on 24th of July, stating all the facts that I mentioned earlier. Nobody responded.
· Again I send one reminder on 26th of July when I didn’t get any response. I got response to that mail and some customer care executive promised me to get back to me in 3 working days.
· No body responded to me after 3 days. Only I got one phone call from some representative of sify to call to local CTO on 30th of July. I called up the local CTO but nothing Changed.
· On 1st of August I again sent one reminder but I didn’t get any respond.
· I again sent one mail on 3rd of August and respond to that the same customer care executive called me (the one who promised me to call me after 3 working days). This time again making the promise to get back to me one next day. Nothing happened. Whole day I was looking at my phone in hope to get a call.
· Again I send one reminder mail on 10th of August, for which I got one call on Saturday evening 12th of August, promising me to resolve the issue by Monday. Here the person told me it’s just the matter of 500 Rs only. Why I am making issue of it. I assume all the calls made by the call center representative get recorded. If you ask them then may be you can get what they have said to me. The next thing told to me is that according to the agreement the cable was my property. When I asked them to show me the sign copy of the agreement the person was clueless. Then again persuading me to pay 500 Rs for which I asked them to give me in written the reason why they are asking me for the money and again nobody responded on Monday.
· On Wednesday 16th of august again I send one fax to sify.
· When I didn’t get response then called them back on 17th of August. Further 2 days time given.
vipin says
Hello,
I am staying at Shipra Sun City Ghaziabad and have a SIFY broadband connection which rarely work. I am requesting to the Service Provide (PantaHome) from last 1 week to correct the issue. the connection is not working from last 10 Days and still not working. Sometime he does not pick the phone number and if by luck he attand the call, he respond like the connection will be working in next 30 mints but it could not happen from last 10 days everytime he shows that my compain number is next to where the guy is working. Is it possible in any scenerio that the second compain remain second for weeks? This is the worst service and worst people i have ever seen in Delhi and NCR. I have paid a installation charges of Rs. 1300 so ofcourse it is not free what i am demanding. The service is very very very poor.
Thanks
Vipin
Ravi Purohit says
Hi,
My name is Ravi Purohit. I am one of the victims of the pathepatically run “Sify Ltd.”. Inspite of making payments religiously on the day they are due, I face the following:
Each month after making the payment for the month my connection goes off. The error message says – account expired. Now, this gotto be a joke because I made the payment only a week ago. This is happening over the last 6-8 months. Each month I’ve to call up the customer care numbers and local CTO. Once assured by the customer care people, I get another shock – my connection goes off a few days later again. Reason: After the previous complaint pple at Sify had given me a trial pack for a few days, ie. until my “original & fully-paid for” account is in place. But, to my utter dismay, they did not get my original a/c and gave me another trial pack to work with. This is really stupid. Ankur I am with you against this really reckless company.
Sharaschandra S Gumathanavar says
Please tell me how to set up BSNL BROADBAND in network using Window 98 SE.
Prashant says
sify is just cheating people by selling there service.
They have given distributor ship to unknown unexperienced people. In Noida they have pathetic service. I have been sending mails for mau refund. No body responds to mails.
Prashant says
sify says that there MB restricted account is roaming. That is I can use anywhere in india if we have sify broadband. But nO
it is not true. Itried that but does not work
Rajvir Singh says
I am a Sify user from Kolkata & have been a victim of the Sify Corporation. I have been using their Broadband service for over 18months which is pathetic. Prior to that i had a dataone connection which was introduced with unlimted download initially so as to attract consumers.
My experience with Sify has been worse than with BSNL. The biggest problem that i have faced is BB101 which is caused when there is a problem with the switch. I have always used the Night Unlimited Package. In the begining the connection speed looked nice so i suggested it to my friends & so there were 3 connections in my locality.
As a few weeks passed i started getting errors like BB101. I being a Night Unlimited user could only get access to the internet connection after 10pm & 8am. So when i connected after 10pm i got a BB101 error. I called up my CTO i.e. Cine Cable Operator they said it will be rectified by tomorrow morning. Now the point is that i waste my entire day thinking that i will connect at night & do my work on the internet, but i get an error, which is rectified in the morning ( i cannot use during the daytime) so when i connect at night i again get the same error. I asked for compensation from my CTO they said to talkt to the Customer Care & in turn the Customer Care said they cannot provide as i did not register a complaint with them. So from next time onwards i started registering the complaint first with the customer care only whenever i got an error.
Since the last 18 months i have been getting this BB101 error all the time . Currently they have placed the switch in my building. The excuse the CTO & Sify dept. give me is that the switch gets burst each time there is lightnig or heavy rain. So i felt like taking some legel action against them. I wrote a letter regarding the problems i have been facing with Sify BB along with a request to give me list of all the Complaint no. that i had registered with them, to all the customer care email addresses given on the site. But the only thing i got was an auto generated reply which said that my query will be solved within the next 24Working hours. So i went to the local Sify Office located in Kolkata. There i spoke to the Access Media head who was in charge of my CTO. I asked him to get the BB101 problem fixed permanently & a list of the complaints which he assured.
After 3 weeks i still did not get any response what so ever from any of the departments regarding my problems & suddenly on 9th Sep when i had tom submit my assignment the conneciton was again down (BB101). I spoke to my CTO he said he will try to get it repaired. I called thhe Access Media person again & spoke to him about the matter as well as the list which he assured that he wil send me. I told him that i have no other alternative but to take some legal action against them so he said, “you can got consumer court, high court or for that matter any court u like “, & then he hung up. I mean is that a way to treat a customer.
The days for which i had registerd a complaint i used to get a “compensation” (which should be more than the loss or atleast equivalent ot it) but when i buy a 256Kbps pack & the compenstaion that htey give me is of 128Kbps.
I would really like to get help from anyone regarding this. I really wanna take some legal action against Sify Corp.
I request anybody to help me & give me some legal advice on how to procedd agaisnt taking a legal action against them.
You can mail me at rajvir4u@gmail.com
Gerald Shastri says
I hate $ify. $ify is out there just to make money. Customers are bonded slaves, serfs. I urge you all to switch to any other option available as soon as possible. And dont let anyone else to fall for the $ify trap. I and my friends have switched to mtnl triband in Delhi, and we are active in our anti-$ify advocacy. SAY NO TO $IFY.
Ravi says
I agree to this cause for simple reason tht their service is badly hit in mumbai due to rains last year and this year also…last year we dint get any compensation ..this year they have started giving compensation but not to all users at all time..only to those users who mail them…..the issue and tht also lot excatly the time they have lost but less than tht…also they ahve failed to provide unirreupted service during normal rains forget abnormal events..is this the kind of service they promise..what kind of proffessional company it is or it claims when they cannot update their substandard systems in 24 hrs…a thunder in sky then jus stop their service!!!!in 21st century they have an excuse of normal rains..for not providing quality service but charging the user for the whole month…
rksingh says
I am also victim of the problem at delhi
please do send me the details of contect person at Delhi
sandeep agarwal says
hii,
I would like to know the names of local ISP’s at north delhi (specifically outram lanes). Plz email me back at sandagarwal@gmail.com
Archer says
Rajvir, you can approach consumer court against SIFY, its the best solution!
Visit here for the basics: http://www.blog.guru/law/consumer.htm
@ Sandeep
Best ISP in Delhi is MTNL… there are no as such disconnections.
Rajesh M says
Rock on man!
People like you make India proud!
Archer says
To increase broadband connections from the current 17 lakhs in the country stringent laws have been put forth by the telecom regulator to ensure that service providers do not slacken on servicing the customers.
In all cases where payment towards installation charge and security deposit is taken and the broadband connection is not provided within 15 working days, a credit at the rate of Rs 10 per day, subject to a maximum of installation charge or equivalent usage allowance shall be given to the customer, at the time of issue of first bill, the regulator, Telecom Regulatory Authority of India (TRAI) said.
source: http://www.cyberlawtimes.com
Nishant says
Hello,
I am also facing the “pain in the ass stuff” you all mentioned. I would also like to complain against the ridiculouos and pathetic service provided by sify.
Thanks
Nish
Archer says
New SIFY Summary as submitted in the court available at: http://www.sifycase.org
Final judgement will be delivered within the next month. let’s hope for the best. Thanks for all the support 🙂
Siddharth Menon says
Here is SIFY Alternate client to login to sify.
Working sify client as good as easy sify. Check this out will work for most of the area.
http://vtalk2.com/forum/index.php?showtopic=270
😎
Archer says
Final decision against SIFY BroadBand… has been announced in my case on 18th October 2006 by District Consumer Forum V, Delhi… details will be posted within few hours 😎
Archer says
Following is the second last para of the decision 🙂
“It has been held that concealing hidden condition and not redressing the grievances of the complainant who made complaints with regard to poor customer service on number of occassions, in our considered opinion, amounts to deficiency in service on the part of Opposite Party and indulging in to Unfair Trade Practice.
We, therefore, direct the opposite party to refund the amount of Rs 1,200/-, paid for two months by the complainant along with comoensation to the tune of Rs 5,000/- for causing mental agony and harassment to the complainant and further, pay a sum of Rs 2,000/- towards cost of litigation to the complainant.”
The order makes the mention of following hidden conditions before the above para:
1. Reduction of speed to 14 Kbps after a download of 750 MB of data in the month (2004)
2. If the customer downloads more than 150 MB in a day, he is penalized in the form of reduction of package by one day (2005)
“Both the above conditions are not brought to the notice of the customer at the time of entering in to the contract.”
Thanks for all the support friends 😎
Case Summary submitted last in the court available at: http://www.sifycase.org
Archer says
One Most Important Point…
“Court has also held that Opposite Party has failed to provide minimum speed of 256 Kbps as per the definition of BroadBand as laid down by Telecom Regulatory Authority of India….”
Though I never claimed that explicitly… but the whole case has been interpreted from this point of view by Hornorable court. That implies that not complying with TRAI definition also resulted in ‘deficiency in service’.
So this becomes a landmark judgement 😎
Sudeep says
Is there any way that we could publish this verdict in some national daily. i guess we can pool the money for the cost. Let me know what other people say.
Archer says
I am already trying my best in this regards… through some sources. If someone can proviide me some more references or contacts of legal journalists that will be great!
Though ofcourse we can try this way too Sudeep, Thanks for the lovely advise 🙂
Sudeep says
Hi All,
This is the time for celebration, But before that let me point out something. I was watching this case for a long time and every new comment and post i was going through.
Many people came, they were frustrated, and some joked, some vent out their frustration and go ahead to change their Internet connection.
Keep in mind that when ever somebody was searching for complains against the sify they were landing on this blog, and one man was fighting the battle against the corporate giants for more than 3 years when most of us could loose the hope or run away because lack of time. Many of us thought to go to consumer court against sify but how many really went??
I guess in the future also when somebody will have any trouble with sify then will land to this blog only.
We all joined for a cause with our individual interests.
Now it’s time to recognize the great effort and time spend by Ankur. He was representing us when we were sitting in the comfort of our home and office and cursing sify. He was fighting the battle for us.
AND WE SALUTE YOU ANKUR.
It’s the sweet smell of revenge that we got from you.
Money was never important for most of us. But the way they used their customer care as a tool to shield themselves was irritating and making consumers feel cheated even after paying in advance.
rishi khare says
i also suffered a lot from sify in bangalore, i also installed the same so called 64 KBPS unlimited plan ,paid 1000 installation charges for nothing but a lan cable,while local operator called it is an optical fiber,
whatever,connection hardly worked, all the times mostly it was “BB-101” error ,many complaints many issues loads of phone calls, but it never worked.
finally i terminated the connection,after loss of 2 months time and lot of loss in work.
the local CTOs never work and they make people suffer a lot,there would not be any power backup on switches and speeds are too little.
Venu says
I have applied for Sify Broadband Connection on 23rd of June and till now i dint get any connection of my money back.When evr I called them they are not giving proper anser. where should I file case against this Chors.
Sudeep says
Hi Venu,
you should have search on the net before applying for the connection. now u r trapped in the sify net then u started searching the net and landed here.
now the only solution is to nag them a lot with mail phone calls and all the irritating ways that call center ppl do. that worked for me though it took me 1 month to resolved my problems but it worked out. i called thier CEO, area manager, faxed them as an legal prove that i send them complain and things like that.. daily 3-4 calls a day like telemarketing ppl do.
a advice for the near future: before taking any service or high value purchage try to see the review on the net. that helps a lot.
poorest customer care says
I have almost written a 3 para profane filled complaint about the customer care guys of sify.. but whats the use..
can someone please suggest me —
1> the customer care guys are pathetic — what can i do ?
2> the speed promised(256) compared the the speed delivered(7kbps) is a far cry — what can i do in this regards .. ( i asked my local operator for sify and he said he would just reformat the whole machine should anyone have complains with the speed .. huh )
3> the local operator (broker) charges me extra money than what should be charged — he says he has to maintain an IP address pool etc.. and that why he charges that amount ( ex. for 511 fam pack.. he charges 550-600).
4> if i subcribe for a 256 KBps, and i get say .. 50 kbps .. AM I EXTREMELY LUCKY ?? i never get speed of 20 KB atleast 🙁
Ram
Sudeep says
Hi Ram,
with your post it’s not clear you are taking about Kbps or KBps. if you are getting 80% of the 256kbps speed then it’s consider as good speed. But with the proven track record of sify i am sure you are getting very bad connection string. Figrt back with the Sify. don’t need to talk with the customer care. try to get in touch with their higher authority. Customer care is alwats a 3rd party who try thier best not to log any complain just like our police who don’t want ti file a FIR. becasue this become on record. so once call the customer care. log the complain. get the complain number and start nagging the Higher authorities with the mail and fax. Send 1 mail in the starting. then next day send a reminder mail. again send one reminder mail. send a fax. again send a mail. let them call you so you don’t need to waste your money on the phone. and then drag the conversation for atleast 30 minutes and tell them all the problems. if they promise to get in touch in 2 days. send a mail again after 2 days. THE METHOD IS KEEP NAGGING THEM JUST LIKE MARKETING EXECUTIVES WHO TRY TO SELL CRADIT CARD. this is called mordern gandhigiri. keep nagging them. it worked for me.
Archer says
Here’s the PRESS update… today’s edition of “The Hindu†reports the case on Page 3 in bold.
read more at: http://blog.guru/weblog/?p=210
Thanks for all the support 🙂
Archer says
Check out more details on Page 3 of today’s “Times of India”… Delhi edition.
Also check out the decision in today’s Tabloid – ‘TODAY’ (evening newspaper), which will come later in the day!
pradeep says
Hi,
I am also a poor customer of sify, for all those you want to know the status of their complaint and previous complaint numbers, they can try the URL :
http://customercare.sify.net/access/acclogin1024.php
just enter u’r username and password provided by sify.
Thanks
Pradeep
NITESH ARORA says
i need english to hindi dictionary in computer software
badri says
hi guys
One thing let me tell you how the connectivity is done by major players like airtel, reliance, sify etc. India has just 3 major gateways all owned by VSNL in Mumbai, Chennai, Ernakulam. All the traffic are first routed from homeland to these three destinations & then routed to Internet access. Suppose a consumer is having a Sify Connection in Ghaziabad, how the connection is done is this way.
Way # 1
Consumer-> Sify Exchange(Ghaziabad, Nearby Location)-> VSNL PoP(Noida)-> VSNL Mumbai (Gateway)–> Internet Cloud.
This route is always safer from exchange end. It is always prone at Last Mile, which is the connectvity between Consumer & Sify Exchange.
Way # 2
Consumer-> Sify Exchange(Ghaziabad, Nearby Location)-> Sify Exchange(Mumbai)-> VSNL Mumbai (Gateway)–> Internet Cloud.
This route is always given for a cheaper price. If you demand price reduce they have options like that. Here the connectivity can take a beat from Consumer-> Sify Exchange(Ghaziabad, Nearby Location)-> Sify Exchange(Mumbai).
How do they work since they dont have their own gateway. They buy bulk lease connectivity from VSNL & provide it to their consumers. VSNL can take the responsibility of connectivity between Sify & VSNL. It wont take any responsibility thereafter. Who ultimately suffer the consumers.
Why I am telling you this because my organisation provides VSNL ILL services across India. We have faced a lot of problem with connectivity. Then I had the opportunity to take a look at connecitivity of Sify/Airtel then only i came to know about this. But when encountered with VSNL counterpart and said why the reason you charge very high. He said because of VSNL connectivity. I am talking of ILL. I have lost many cases because of High Price/ Poor Customer Service. Regarding this my organisation decided to take up this matter with VSNL guys who were approached by many channel partners in this regard. Now they have started to pull up their socks & act. Now they have started to provide better customer service and became flexible on prices. Let see how they keep their repute in market.
NOTE: WHENEVER YOU BUY A NEW CONNECTION ALWAYS INSIST ON S.L.A’s ( SERVICE LEVEL AGREEMENT). HERE THE POINTS WHICH ARE TO BE MENTIONED ARE
1) UPTIME PERCENTAGE
2) PACKAGE DROP ( LATENCY)
3) IN CASE OF DOWNTIME
4) PENALTY CLAUSES
5) WITHDRAWL OF SERVICES
In case you guys require some help on how to formulate these clauses do mail me at kjbadri@gmail.com
Regards
Badrinathan
Be the change you want to see in the world” –
Visit http://delhi. aidindia. org/
http://www.aidindia .org/
Mahinder Pal Singh says
Jan 03 2007
Hi,
In New Delhi, SIFY has been charging about Rs 100/ per month for their non-existant service. It was never informed when I started taking their package in Feb end or March 2006.
I generally take 1 month, 1gb limit, 256 kbps speed pack worth 651/- after all their charges. This month (1st Jan 2007) they have taken full amount but alloted me a wrong package of 500 Mb for 2 months. I consume abt 500 Mb in 15-18 days time. They are totally reluctant to correct their mistake.
Earlier also once (in August or Sept 2006) my remaining amount of Rs 185/- suddenly vanished when i tried checking thru their software My account feature. They never entertained any complaint.
All calls to SIFY land up in Chennai and unfortunately lot of time is spent in deciphering the north indian and soiuth indian english accents.
Its time people woke up to fact that SIFY care is non-existant and they just want to collect people’s money.
Unfortunately in my area only SIFy cablenet broadband is being provided by all cable people. The mannerism of SIFy ( in other words, ‘rudeness’, ‘unprofessionalism’) has rubbed onto to SIFY franchises as well.
ramaligam says
hi,
i am one of the trapped guy. These people are not going to change, anyway. Now lot of networks are flourishing. Better to change over than to curse the darkness. At last the monoply is over, but the sads thing is i wont get the installation charges. iam from chennai
Akash Mittal says
Hi Ankur,
I too want to sue Sify. In fact, I was going through net for help when stumbled upon your link. Kindly, guide me for the same. If you wish we can talk over the phone.
Thanks,
Akash Mittal
Bobby Roy says
Hey guys watching this thread for long… agreed the NIC might blow up due to lightning etc, BB101 due to non functional switch / hub… but lot of misconceptions here…
# who needs their Antivirus? just a small trick fools em and the authentication client thinks McAfee/ Trend Micro is installed !
though officially u have to ask them to disable the AV checking feature.
# Just put the MAC of ur desktop on ur Laptop and u r roaring !
officially Sify allows 2 MAC address for an IP but again lot of requesting…
# The best unofficial part !!! do wht u want as its a LAN and not an ADSL so getting caught is almost impossible…use any other IP/user name and uuuhhhh who cares…use ur CTO’s BBBA_DELCxxx…
Wanna know the hi-speed office user in ur area? use their login after office hours ….uuuuhhhh
hey guys i’m not kidding… if anyone is from Sify out here he will surely know the name Bobby from Kolkata… brought down entire Chennai as a demo for a day 3 months back as they were denying Kolkata its legitimate bandwidth and the guys at Chennai got scared and deleted some of their modules !!! god help em…hope they know i dont access modules i access the Apache
U have my orkut above just mail me (plz dont scrap) with ur CTO name or ur IP or the first 3 values 10.23.x and i’ll tell u the office users in ur area…enjoy guys… why complaint !!! no other ISP (apart from some 24 online small timers) r on LAN so do wht u want chill !!!
long live outdated LAN ISPs !!!
Bobby Roy says
Hey guys watching this thread for long… agreed the NIC might blow up due to lightning etc, BB101 due to non functional switch / hub… but lot of misconceptions here…
# who needs their Antivirus? just a small trick fools em and the authentication client thinks McAfee/ Trend Micro is installed !
though officially u have to ask them to disable the AV checking feature.
# Just put the MAC of ur desktop on ur Laptop and u r roaring !
officially Sify allows 2 MAC address for an IP but again lot of requesting…
# The best unofficial part !!! do wht u want as its a LAN and not an ADSL so getting caught is almost impossible…use any other IP/user name and uuuhhhh who cares…use ur CTO’s BBBA_DELCxxx…
Wanna know the hi-speed office user in ur area? use their login after office hours ….uuuuhhhh
hey guys i’m not kidding… if anyone is from Sify out here he will surely know the name Bobby from Kolkata… brought down entire Chennai as a demo for a day 3 months back as they were denying Kolkata its legitimate bandwidth and the guys at Chennai got scared and deleted some of their modules !!! god help em…hope they know i dont access modules i access the Apache
U have my orkut above just mail me (plz dont scrap) with ur CTO name or ur IP or the first 3 values 10.23.x and i’ll tell u the office users in ur area…enjoy guys… why complaint !!! no other ISP (apart from some 24 online small timers) r on LAN so do wht u want chill !!!
long live outdated LAN ISPs !!! hey guys dont put em out of business…i’m roacking of em… i download abt 30 gigs a month free !!!
ATL says
This is same thing, we need to sue sify as I got jammed by 50 office emails and Couldn’t even open an email . I complained earlier around 8.00 AM in day, but no response as the evening turned its messed my whole office work for 3 hoours.
Let me know how to sue this guy for damaging my reputation in office now..
Aj says
can any help me how 2 hack sify accounts 🙂 plz
Archer says
Any discussion in violation of Information Technology Act 2000 is prohibited here. 🙂
A Raheja
– Cyber Lawyer
Rakesh Chohda says
APPEAL: FOR MTNL TRIBAND USAGE DISPLAY…
Everyone be Aware.
TOGETHER WE ALL CAN GET IT DONE: by filling the complaint/suggestion of MTNL.
Open http://comptrack.mtnl.net.in/getcomplaint.php in the browser window.
Fill your… Name, Phone no, e-mail address.
{ Earlier after logging in the http://register.mtnl.net.in/
The Triband Session History Details of LAST MONTH usage used to be displayed, now why only the current month session is displayed.
Request you to resume the earlier display in which current as well as the last month usage used to be displayed.
In the telephone bill also the usage should be displayed in a proper way preparing column in which the figures be displayed for which we are being charged.
Request EARLY REPLY from M.T.N.L. as to why it cannot be done.}
Copy the above { IN BRACKETS } and paste. Click send.
You will immediately get your complaint/suggestion: Reference no.
Record it copy/paste in note pad and save. You will need details.
For future action taken by M.T.N.L
Crosscheck later by Clicking…
For action taken by M.T.N.L by clicking… Track Your Complaint in the same page, upper right hand corner.
OR
Opening http://comptrack.mtnl.net.in/track.php put your reference number & telephone no.
Shival says
I am pissed off with the Sify service…its been 5 day to my new connection and these ppl dnt listen. I called them 100 of times ….. Some Crappy BB112 Error messag shows up and I am disconnected within minutes. I am a programmer and hv taken a freelance work and all my work is being held up due to thei crappy Service. WHat shld I do to suee them… WHat has happened to the case..Ankur help me…I am in Mumbai
Arjun says
Sify is nothing more than an eye wash. Even though we all know about it, unfortunately nothing can be done thanks to the Indian legal system.
But I really hope someone hits them with a big time law suit and sets the house in order.
By the way, I had some issues with Sify myself and even posted a complaint to their “customercare@sify.com” It’s been almost a month and they have not cared to respond back.
That’s how the plight is in India. On the other side, Sify is minting more and more money with the increase in the internet usage.
All the best guys!
Aditya says
Hi Ankur,
Glad to know that ur taking such a step. . . . the services of sify are pathetic. . . Im am a seior tech with DELL and ask me what broadbrand is. . I take control of customers computers and broadband means speed of 150+ upto 1Gb per sec (and belive me i see this everyday) . I pay 1225 bucks (256 kbps unlimited doenload) and belive me the maximum speed i get in Vaishali is 31 kbps that also SOMETIMES at night. . . TOO BAD AIRTEL DONT HAVE THEIR LINES IN HERE. . . They promised me a speed of atleast 80kbps per sec while taking the connection (What A Joke). . . Plus i work mostly at night and i swear 15 days out of 30 their connection is down at night. . . So basically i am paying 1225 bucks uselessly . . . When i ask them they simply reply that at night the local guy who takes care of our connection in our locality is not their and 256 kbps means the browsing speed not the download speed and that’s also shared. . . Well buddy ur doing a good job . . . MY WISHES ARE WITH YOU. . . Mob : 9891245203
Sanjay says
Hi Guys,
Aside from all the complaints you guys have,I got one more which pisses me off!Whenever I log on to sify client the infamous internet explorer starts on its own! I do not believe in its security(coz of some bad experiences) and I use mozilla firefox.My question is,is there a way to stop that shitty internet explorer from popping out everytime when i log in?And is it possible for other browsers to open up as we log in?Pls let me know guys…thanks!
Archer says
@ Rajesh: Thanks Mr rajesh for the suggestion…. u r right the previous logs are missing!
@ Shival: I think u should switch over to MTNL triband… as about the case I won it last year, read more here: http://www.sifycase.org
@ Arjun: U r very right…. their aim is to make money and not to care about current customers!
@ Aditya: Thanks 🙂
@ Sanjay: Maybe some SIFY user will be able to help you… as now I use MTNL Triband !
Pavan says
hi fellows,
this is in your support,
sify BB is reallly cheating customers, the connections gets disconnected every 1 and half hour and my downloads are gone i have gone for a night and weekend package. it really suckkss . the irresponsible cable operators that sify has hired. bloody bastards they are.
see the speed 100kbps for 256kbps..
bloody shhitt.
my advice to all- dont take sify connection
nitin says
Sify Sucks! please do something and remove that fucking client!
Archer says
Atlast SIFY paid compensation of Rs 8,200… cheque @ http://www.sifycase.org
… after I had filed complaint for non-payment of compensation with the District Consumer Redressal Forum, Shalimar Bagh and SIFY was asked to appear on 27th july 2007…
Related news article @ http://www.techgoss.com/fullstory.aspx?storyid=c1252322098070707070707%209:09:24%20AMS14186
amit jain says
never ever think to get sify connection as their service is PATHATIC and the call centers are also wonderful where u cannot contact. if mistact u do then they just dont do any any any thing to sort out problem.
PeeKay says
A very nice go mr. Ankur, however since you seem to be an exprt in cyber laws and stuff i would like to ask you a few questions:
Whenever i connect to the internet their client opens up an advertisement window.
Advertisement windows also popup occasiionally while surfing the internet.
Does this classify he sify broadband client as an adware? And does that mean, in turn, that SIFY is using the context of a broadband client to distribute adware?
Archer says
Advertisements can popup according to the terms agreed at the time of registration, which mostly we dont go through. SIFY surely must have included in the user’s agreement…
And in any case, action cantt be taken or compensation can’t be claimed unless and until you show some major harm to you or your computer due to such nuisance… as otherwise a legal action is not worth devoting time to… and even in some cases court do not admit such cases, as they are already over burdened with cases…
http://www.cyberlawtimes.com/forums
pnrkumar says
Hi,
Is there anybody in Mumbai to join me to file a case against sify. Please join me.
Here is the problem I faced.
————————————————–
I renewed my account on 19th November 2007. I used it on 20th night. on 21st morning when I tried to connect, it said ” Unable to connect to gateway”. So as I was quite hurry to move to office, I disconnected the cable and kept my laptop in locker and went to office. That day (21st Nov) after coming back from office, I used the net. But when I tried to connect on 22nd Nov(Just 3days after renew) morning, it said your account has been expired.
Shocked by this I referred my session details, it shows that I’ve used the net on 21st morning 8:00AM to afternoon 3:45PM and in that period my usage is 903MB. So the account got expired (As there is 150MB limit on which 1day will be deducted for every extra 25MB).
I’ve called customer care, mailed them stating my problem, they are just dumb. and still arguing that I’ve used net and downloaded 903MB. How can I fight back and teach them a lesson. As you’ve already won the case, you are the hope for us. Please help me.
Thanks & Regards,
pnrkumar
hitesh says
hi,
this is hitesh using a 800 unlimited broadband sify connection, at goregaon(e), our local agency of sify Sai-nath is almost in the dicatatorship, as there is no other service provider in our area. half of the month and everyday anytime the connection may come and go, i think they are giving more connections than the server can affoard. their custmor care is absolutely f*ck all,
its an harrashment as once u come back home after work at odd hours and u got to do some important work, there is no connection most of the time, n even after complainning to all the people to local agency to head office no one gives a damn about the issue.
wht can i do….may be people facing same kinda prblm can lodge a legal complainy against them…
please contact me on
hiteshppp@yahoo.co.in
hitesh
Gaurav says
In one sentense Sify is __________ Company.
I even hate there cyber cafe chain which unnecessarily show pop up ads when you click internet explorer icon.
They are still using windows 2000 and full of junk internet explorer v 6.0 . I never saw a firefox browser in any of their cyber cafe outlets.
I even collects users’ privacy data and I doubt It keeps record of his/her surfing habits.
Further even if pron is banned in sify cafes then why porn sites are still accessible via its ISP ?
they have even set it to their own homepage so as to increase their ad impression even when user is not willing to visit their site.
Sify Sucks in Big time.
Sfy = Sucking I.T For Yeild.
Rds, Former Unsatisfied Customer
Gaurav says
All are requested to sue sify with the help of Consumer Protection Court.
Jagoo Grahak Jagoo
Shailesh says
My computer got damage due to high voltage…
Can anybody filed the case against sify?
Did they got any money from sify?
Jasbir Singh says
Hi Ankur
I have two connections of Sify Broadband, From very first day of instalation, i have speed problem.
Kindly suggest me what should i do to teach a lesson to Sify Broadband.
Thanks
Jasbir Singh
Sandeep says
I am realyy really frustated with the kind of service ……………
SIFY is the worst connection u can even imagine ……………and they are backed by a group of morons in their customer care………who just know how to act like a filthy geek………..
this month it had been a record breaking waste n unscruplus performance……my connection works just a few days that too for few hours in a month………i am really annoyed i just want to kick them bad…………every day they have got a waste old reason for their failures……..seriously i can not say how bad i feel when i keep chasing them for days and still my connection is not available…………im switching over to another connection now ……and im really happy……..I HATE SIFY the most thats true………….
fsck sify says
I think we should hire al queda to bomb all sify offices .. and hopefully it would vaporize some of the handjobs in the cust support.
After a 5 month ordeal with sify in 2005, i’m happy to say that I changed to another provider .. no issues now
tarun says
Calling the sify call centers is itself a headache, they can hold your call for infinite period of time and its not toll-free. Most of the times they hold your call or ask you to leave your phone number saying that they would call you back. One day I had to keep on holding my call thinking that their operator would come at last for half an hour. So its better to call again if you hear that” executives are busy, please hold the line , your call is important to us”. May be they have a virgin phone number which pays them for holding the call of the callers for infinite period of time. Local operators of sify are better in this case, they won’t even pick up your call even if you call them hundred times, and they have innovated different ways like musical busy caller tunes to shoo away the complainers. They are stubborn and would tell you that they are doing their work even if you call them after 10 pm. Even hundred calls both to local operators and sify call centers can’t resolve your problem, so its better not to increase your phone bill. I realized this after seeing that my phone bills have almost doubled after taking sify internet connection.
read more at http://www.tarun4all.blogspot.com/
zaheer says
hi all,
please somebody talk about power backup yaar..
I am from hyderabad and whenever the power goes off in our locality, the connection gets terminated. I have to “wait for hours” for the connection.
if possible please add victims from hyd also; lot are there.
gud luck u all
rajiv says
It is not only in Sify Broadband but people like me have been duped in Sify’s Forum Supply Chain Management Solution Software, where the company after sales support personnel are not there to help the customers use the product. Only big companies who have bought their products are givien some support since big money is involved but small customers are left in a lurch.
Abhishek says
only one word for sity ,RTO RTO RTO RTO
Vijay Kumar says
The Sify connection and his staff these all are fucking person they never solve the query of his customer. This in not sify connection this is FFFFFiiiiiiiiiiiiiiiiiiiiiiCCCCCCCCCCCyyyyyy Connection