Anil Ambani, chairman of Reliance Communications (formerly Reliance Infocomm), was today summoned by a city consumer forum to personally appear before it on August 30 in connection with a complaint accusing the telephone major of “unfair trade practices”.
The summon was sent on the basis of a complaint lodged by a resident of the national capital accusing the company of fraudulently de-activating his mobile phone taken under the ‘Khazana’ promotional scheme.
The District Consumer Forum (North) also directed the company to activate the phone connection with immediate effect.
The forum said that if the respondent fails to comply with either the summon or the direction on re-activating the phone, all bank accounts of the company would be frozen.
Source: Business Standard
A consumer court has issued notice to Reliance Communications Limited’s chairman Anil Ambani to appear personally in connection with a complaint by a subscriber who alleged his telephone was deactivated illegally.
The court has given him time till August 30 to explain his company’s stand on the complaint alleging unfair trade practice.
The north district consumer forum headed by K K Chopra issued the notice while admitting the complaint filed by Trilok Chand, a Lawrence Road resident, who complained of getting inflated bills and imposition of a number of additional charges in the bill.
The forum also directed Reliance Communications to activate the connection with immediate effect, failing which it may consider ordering a freeze on the company’s bank accounts.
The notice to the Reliance chairman followed a plea by Chand’s counsel, R N Sharma, seeking details from the company about the connections given under the Khazana scheme between 2003 and 2006.
“It is not a question of just one phone subscriber facing a problem, there is a possibility that lakhs of subscribers of this scheme might be facing a similar problem,” Sharma said.
Chand said in his complaint that he had subscribed to the Khazana scheme offered by the company in 2003 and soon after he noticed that even an unmatured call â€” in which a number was dialled but the called person did not pick up the phone â€” was being billed.
Chand lodged a complaint at the company’s office in Connaught Place and sought an explanation for the alleged discrepancy in billing.
He refused to pay a bill of about Rs 700 as he wanted an explanation for the inflated bill and some additional charges in the bill. Following this, the company deactivated his phone.
source: Times Of India