Anil Ambani, chairman of Reliance Communications (formerly Reliance Infocomm), was today summoned by a city consumer forum to personally appear before it on August 30 in connection with a complaint accusing the telephone major of “unfair trade practices”.
The summon was sent on the basis of a complaint lodged by a resident of the national capital accusing the company of fraudulently de-activating his mobile phone taken under the ‘Khazana’ promotional scheme.
The District Consumer Forum (North) also directed the company to activate the phone connection with immediate effect.
The forum said that if the respondent fails to comply with either the summon or the direction on re-activating the phone, all bank accounts of the company would be frozen.
Source: Business Standard
A consumer court has issued notice to Reliance Communications Limited’s chairman Anil Ambani to appear personally in connection with a complaint by a subscriber who alleged his telephone was deactivated illegally.
The court has given him time till August 30 to explain his company’s stand on the complaint alleging unfair trade practice.
The north district consumer forum headed by K K Chopra issued the notice while admitting the complaint filed by Trilok Chand, a Lawrence Road resident, who complained of getting inflated bills and imposition of a number of additional charges in the bill.
The forum also directed Reliance Communications to activate the connection with immediate effect, failing which it may consider ordering a freeze on the company’s bank accounts.
The notice to the Reliance chairman followed a plea by Chand’s counsel, R N Sharma, seeking details from the company about the connections given under the Khazana scheme between 2003 and 2006.
“It is not a question of just one phone subscriber facing a problem, there is a possibility that lakhs of subscribers of this scheme might be facing a similar problem,” Sharma said.
Chand said in his complaint that he had subscribed to the Khazana scheme offered by the company in 2003 and soon after he noticed that even an unmatured call â€” in which a number was dialled but the called person did not pick up the phone â€” was being billed.
Chand lodged a complaint at the company’s office in Connaught Place and sought an explanation for the alleged discrepancy in billing.
He refused to pay a bill of about Rs 700 as he wanted an explanation for the inflated bill and some additional charges in the bill. Following this, the company deactivated his phone.
source: Times Of India
Yeah, there are many ppl not happy with Reliance phones.
From what i’ve heard reliance bills you for calls that you make which dont even get connected. So if you were to call me, and i’m busy on the other line, you’d still be charged.
Any idea if this is true?
Yes Harry… very interesting… and I love this news… as I am myself having case in another COnsumer Forum against Reliance Infocomm 🙂 this is gonna help !
Right Monty, this I have also heard buit difficult to obeserve, because at the end of month, you just dont remmber how many calls you made… except if its an STD call.
Such point has already been raised before State Consumer Forum in Delhi… and some consumer brought to the notice of the Commission that he was charged even before the Call was materialized… 🙄
Anil Ambani appealed before State Commission Redressal Forum and got expemption from appearance 🙄
I bought a new handset and wanted to transfer the number to the new handset. Based on the information provided on reliance website. I purchased a handset change card to change my number from the old handset to the new one. On Friday I followed the procedure as provided on the card but I got a message saying the Pin number was invalid. I called up the reliance custoimer care on *333 and registerd a complaint. The same evening I went to the reliance webworld and again lodged a complaint since no resolution was provided. I was told the request would be processed in 36 hours.
Two Days later when I called up the customer care (at least 3 times) the only information that was provided was that the request was in processing stage. On the same evening I called up the cutomer care again and had a detailed conversation the executive Followed by the supervisor. The Only information they were willing to provide was the it was in the solving stage and that it would be done very soon. I was also told that my request on proiority. Whne I asked how soon would the soon be the response I got was soon.
Next evening I called up Again was told that systems were down but that complaint would be put on priority again. and that it would be done SOON.
Every person I spoke to made this statement “Sir As soon as the complaint is resolved you will get an sms or a call on your alternate number regarding the same” > No call cam I called back on and was told that the resolution provided was to buy a new Handset change Card
I purcahsed a new card and tried following the process all over again (as given in the card). Still the same error message. “You handset could not be activated, Please contact reliance customer care”. The whole process started again. I again called to register a complaint but systems were down. I called the next day again and registered a new complaint in the morning but nothing has been done. The validity of the card will expires after 24 hours and my money goes waste.
I do not know what to do … please help me out