Hutch has been directed by a Delhi consumer forum to pay up Rs 12,000 for disconnecting service to a consumer for non-payment of bill even before the due date of payment and without any intimation… as this amounted to ‘deficiency of service’.
“One can imagine the plight of a person, who is paying his bills regularly and suddenly without any intimation his telephone is disconnected, socially it is considered dishonour and disgrace of a person for which Hutchison Essar Telecom Ltd is responsible”, K K Chopra, the forum’s president, said.
The forum rejected the cellular company’s defence that it had disconnected service in accordance with the terms and conditions of the agreement printed on the back of the application form, saying that it was written so minutely that it could not have been read by the naked eye.
The above defence has been rejected for the second time. As just last month, another Delhi Consumer Forum said, that a company cannot raise plea of such terms and condition, which cannot be read except with the help of a Microscope. 😆
In the last famous decision against Hutch, the company was ordered to pay Rs 30,000/- to a customer, who sent 30 SMS though none reached the destination but was charged Rs 45/- in the bill.
poonam says
fabulous. :clap: well done :clap:
Anat says
How I wish i was a lawyer, I wud have filed cases left right and centre against many many companies 😉 …..
Mona says
Woww interesting … does the customer win the case ?
Archer says
Poonam… ofcourse a good decision.
Anat… 😆
Mona… :yes: customer won :clap:
Prasad says
and here in B’lore am still struck with Hutch whose network is always busy and not clear also..
but, am using it jus for the sake of having the same number.. might be its time for me to change.. 🙂
Ankur says
In Delhi… Hutch network is good!
It’s just a decision… don’t get so much inspired 😉
Shashank Jain says
I have a grweat problem with these hutch people. they have deducted an amount of 70/- from my balance and are saying that it is for 12 sms, few local & std calls, all made in roaming zone, so they basically deducted about 70/- rupees for only 2 sms & 1 std call that i have actually made, but how am i to prove it i dont know, advocates of consumer helpline says that i wont be able to prove it. do anyone have an advice for me ??? plz reply on my email-sh.jain@rediffmail.com
Ankur says
Really these cases become difficult to prove but still serve a notice on the Hutch company and wait for the reply.
Do remember, there is already a precedent by a consumer court, which is mentioned in the last para of the above post… in that case Hutch was asked to pay Rs 30,000 as compensation :yes: