Hutch has been directed by a Delhi consumer forum to pay up Rs 12,000 for disconnecting service to a consumer for non-payment of bill even before the due date of payment and without any intimation… as this amounted to ‘deficiency of service’.
“One can imagine the plight of a person, who is paying his bills regularly and suddenly without any intimation his telephone is disconnected, socially it is considered dishonour and disgrace of a person for which Hutchison Essar Telecom Ltd is responsible”, K K Chopra, the forum’s president, said.
The forum rejected the cellular company’s defence that it had disconnected service in accordance with the terms and conditions of the agreement printed on the back of the application form, saying that it was written so minutely that it could not have been read by the naked eye.
The above defence has been rejected for the second time. As just last month, another Delhi Consumer Forum said, that a company cannot raise plea of such terms and condition, which cannot be read except with the help of a Microscope. 😆
In the last famous decision against Hutch, the company was ordered to pay Rs 30,000/- to a customer, who sent 30 SMS though none reached the destination but was charged Rs 45/- in the bill.