North Delhi Power Limited (NDPL) took over the Electricity Distribution in North and East Delhi, after its privatisation. And it has been blamed for long for indulging in unfair practices like fast meters, shortage of power, concentraton of power, huge bills, cheating customers, etc.
And it has been rightly said “Privatisation without Competition” is unacceptable. The same thing we have faced recently.
In 2002-03, once our Meter stopped working and we wrote immediately to Electricity Company (Delhi Vidyut Board – DVB)… when it came to our notice and the meter was replaced after five months, and accordng to the DVB regulations prevailing at that time, we were made to pay average for that period, which was already more than what must have been due.
Therefore, after few months… a refund was also made to us… and the issue was setlled. But now after NDPL, a monopolistic private company took over, they have sent us a extra assessment of Rs 1,400 to start with in relation to that incident after more than three years of change of faulty meter.
And we were ready to pay… after a month it was raised to over Rupees 3,000… for which was asked the details from Mr Pritam Grover, Senior Manager, (D) KPM, NDPL Keshav Puram, but they never provided any details.. as they themselves were confused and one of their employee “Gautam Pandey, HoG(R&G) KPM” held malafide intentions…. but in no case, their office was able to provided any details… even after two hours of time spent in their office.
Neither the NDPL customer service TOLL free number, whose duty is to provide BILL details had any details, so they asked us to pay current demand, which we paid in time, so arrears of around Rs 3,000 remains pending.
Next month, this arrears have again been raised by Rs 1,000 and gone up to Rs 4,000…. without any valid reason, even complaining at senior level of NDPL bear no fruit, as they just sent us a letter that we have already provided required information to you… (a LIE) signed by Mr Pritam Grover (distribution head).
And in no case, any information/details was ever provided as regards the arrears. Then NDPL sent us a notice of 15 days, where we were required t pay Rs 7,000 immediately, without any details/bill being sent, or they will cut the electricity… a typical monolpolistic and shameless behavior on part of NDPL.
Now the mater will go to consumer court ❗